Today went to buy a take away lunch from the shop. It wasn't my first time to buy there. Normally, the service is acceptable without too much issue. However, I would like to share my experience with other peoples. Caphe House located just next to...my office in 2mins walking distance. I went out around 1:20pm to the shop for order take away. I ordered my food around 1:30pm and waited outside of the shop. There were a few costumers bought food after me and also waited for the food outside as we all got the device to notify you when the food is ready to collect. When the time passed, it was around 5 - 7 persons who ordered the food after my order have been picked up their food. I noticed because when i was standing outside, it was quite a bit of peoples were waiting for their food. They are all gone. So Caphe House just made their food before they are preparing my food. I waited 30mins, 2pm, to pick up my food. I wasn't happy for the service, as they didn't mentioned why it was so much delay for the food etc. I leave an bad comments in Google for the services i received. I gave 4 stars for the food there but 1 star for the services. and I got a comment back from the manager with his apologies as he got 2 sick staffs today. however, his comments also included "Please go elsewhere for your future lunches, perhaps fast food would be quicker. " In my opinion, it is understandable to have a day with staffs shortage. I would expect if it is the case, before I order the food, he could tell me it will be a long waiting time, so I can have the option not to buy there today. instead, I got the comments back from the manager. 30mins is 50% for normal person lunch break, i was just standing outside of their shop to wait. I could go to other places if he told me in advance. But I got the offensive comments back from the Manager. I do not feel it is a good approach for a restaurant. but anyway, the food is good but the service are terrible. I won't go back there anymore because the manager asked me to go somewhere else. I ordered the most expensive food from the store and they won't like to make it because they want to make other food as it is more simple. It is the way how it was. Sorry for the long review but it is the service i got unfortunately.More