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Ratings and reviews

#1,529 of 15,128 Restaurants in London
Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

About
TĪNG Restaurant on Level 35 is open for breakfast, lunch and dinner, and presents a modern British menu, whilst incorporating some of Shangri-La’s signature Asian dishes. The dishes are cooked using locally-sourced ingredients, and served within a contemporary setting of Chinoiserie design. Served in theatrical elegance, our afternoon tea celebrates the best of British classics and features a fine selection of delicious finger sandwiches, handcrafted desserts and freshly baked scones. The beautifully displayed sweet and savoury treats are accompanied by an exclusive selection of loose leaf teas, including a variety of Shangri-La signature teas such as the Welcome Tea, which is a blend of white
PRICE RANGE
£20 - £40
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner
CUISINES
British, Contemporary, Fusion
FEATURES
Gift Cards Available, Reservations, Private Dining, Seating, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service, Wine and Beer, Live Music, Non-smoking restaurants
Reviews (3,457)
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All reviews sandwiches scallops tasting menu lamb ting restaurant afternoon tea the shangri la hotel ting lounge window table dry ice special occasion tower bridge course set menu glass of champagne birthday treat shard savouries
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Reviewed yesterday via mobile

Taking overseas friends for dinner, it was good and having eaten here before, I was confident that the occasion would be fine & it was. We had the tasting menu whilst looking out from the 35th floor windows over east London. The food is lovely...and the service very polite and friendly. Thank you all, including Max..!! Great time enjoy be allMore

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 days ago

The Malasyan rice dish was incredibly dry snd lacked flavour. Very disappointing. Service was good but didnt take the comments in board when we said it rice was dry and did not offer any alternatives.

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 week ago via mobile

We visited Ting at Shangri-la for afternoon tea as a treat for our sister's 60th birthday on Saturday afternoon. Three of us. It was a lovely experience with a springtime theme. Beautiful restaurant and views to die for. The staff were very welcoming and attentive...when we arrived, even though we were a little late due to traffic. Alex was looking after us and he couldn't do enough for us. We also surprised our sister with a cake and he got the whole restaurant around us to sing happy birthday, she was very touched. Overall a lovely experience, good food and lovely staff.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 6 days ago

Dear Julie, Thank you for choosing Ting at Shangri-La for your sister's 60th birthday celebration and for taking the time to share your wonderful experience with us. We are thrilled to hear that you had a lovely time and that our springtime-themed afternoon tea added...More

Reviewed 1 week ago

We had an afternoon tea, 4 visitors from Canada, and myself a Londoner. Delighted with everything, especially Giannis a Ting Manager. He couldn’t have done more to make us all welcome. Thank you. Hopefully, we shall be back. Val WebsterMore

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 1 week ago

Dear Val Webster, I hope this message finds you well and filled with fond memories of your recent visit to Shangri-La The Shard, London. On behalf of our entire team, I wanted to extend our warmest welcome to you and your friends . It was...More

Reviewed 3 weeks ago

To Ting Manager, Copy to Kurt Macher the general Manager I am writing to express my disappointment with my recent dining experience at your restaurant on Friday, May 3rd, 2024, at 19:00, for which I had made a booking through OpenTable. Regrettably, I must convey...that this was one of the worst, if not the worst, restaurant experiences I have ever encountered. Firstly, I must address the cleanliness issues observed in your establishment. The condition of your carpets, walls, and ceiling was notably unsatisfactory, detracting from the overall dining environment. Your restaurant is in desperate need of a full renovation or a deep clean for the very least. Additionally, the state of the cutlery and glassware provided left much to be desired, as they exhibited visible water marks and dirt. Throughout the evening, there were multiple instances of accidents involving broken glasses and dropped cutlery by your staff, which not only disrupted our dining experience but also raised concerns about safety standards. Regarding the food, I found it to be of poor quality and, in some cases, entirely inedible. Consequently, I returned nearly all of my dishes untouched, and despite bringing these issues to the attention of your staff, no satisfactory resolution was offered. To my surprise, I was presented with a bill totalling £302.00 for this disappointing experience. Despite my dissatisfaction, your staff displayed minimal willingness to address the situation, only offering to cancel the last two glasses of wine, which were notably subpar. Given the unacceptable nature of my experience and the excessive amount charged, I am requesting a full refund of my payment by no later than Tuesday, May 7th, 2024. Should I fail to receive a response within this timeframe, I will be compelled to escalate the matter by requesting my bank to raise a dispute and issue a refund. Furthermore, I will be sharing my honest feedback regarding my experience at your restaurant across various online platforms. It is disheartening to encounter such issues within your establishment, and I trust that you will take the necessary steps to address them promptly. As a patron, I expect and deserve a level of service and quality commensurate with the prices charged. I look forward to the prompt resolution of this matter and the receipt of my refund. End.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 3 weeks ago

Dear Alistair, Thank you for taking the time to share your feedback regarding your recent dining experience at Ting Restaurant on May 3rd, 2024. We sincerely apologize for the disappointment and frustration you experienced during your visit. We have thoroughly reviewed your concerns and have...More

Reviewed 3 weeks ago

Beautiful evening out, made all the more special with our lovely waitress Marie :) Would 100 per cent definitely recommend!More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 3 weeks ago

Dear Hassan, Thank you for taking the time to share your experience with us at TING. We greatly appreciate your feedback. It brings us immense joy to hear that you had a beautiful evening with us and that Marie, our lovely waitress, contributed to making...More

Reviewed 4 weeks ago via mobile

It’s an average experience at best. We didn’t finish half the food as it’s not very good. So if you are going for the food, you’d be disappointed. The view at the 35th floor is great, but you can get similar view without spending 75...pounds per person. The service was also underwhelming, the waiter didn’t seem happy that we didn’t finish the food, and didn’t offer coffee, and I had to ask for it. Wouldn’t go back and wouldn’t recommend.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for sharing your feedback with us, although we're sorry to hear that your experience at our restaurant fell short of expectations. We apologize that the food did not meet your expectations and that you found it underwhelming. Your satisfaction is...More

Reviewed 20 April 2024 via mobile

Fantastic family meal during a London break. Obviously great views of the city. 5 star service without being too expensive. Amazing food and fantastic staffMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 5 weeks ago

Dear Rick-Beardmore, Thank you so much for taking the time to share your fantastic experience dining at Ting during your recent London break. We're thrilled to hear that you and your family enjoyed your meal and the stunning views of the city. It's truly heartwarming...More

Reviewed 20 April 2024

Having presented an experience voucher at the front desk we were showed to our table, by the window overlooking tower bridge. Amazing view. We were seated and provided the afternoon tea menu. It took around 10 minutes for anyone else to acknowledge us. We were...then brought two glasses of champagne and told this was included with the experience and offered water. Now I understand this is a premium location but £8 for water is really taking the mick, especially with 15% service charge added, they didn’t even pour the water for us !! Once the afternoon tea food arrived it was placed on the table, at which point I expected the tea to arrive, but it didn’t, it didn’t arrive for another 40 minutes. We ordered another pot of tea later on, which took around 10 minutes to arrive, after having to ask twice. Once the bill arrived, the waiter tried to explain there had been an issue and we were given champagne when we weren’t supposed to have been. But they charged us for it anyway. Not wanting to cause a fuss and ruin the special experience I settled the additional £35.20 and left. Having reflected back, this didn’t ruin the experience but has left a bitter taste. At over £90 per head, things should be perfect and they just weren’t. Shame really as the place is stunning, the atmosphere relaxing and the view is amazing.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 5 weeks ago

Dear Valued Guest Thank you for sharing your feedback about your recent dining experience at our restaurant. While we're pleased to hear that you enjoyed the stunning views of Tower Bridge and found the atmosphere relaxing, we're truly sorry to learn that your overall experience...More

Reviewed 20 April 2024

My Wife and I booked a table for my 50th birthday night. Not only is the location incredible - with sweeping views of London from above - but the food and service was five star. Yassin and his colleagues spoilt us rotten with the most...attentive service, the food was beyond compare and the sommelier picked the perfect wines to accompany the dishes. The ambiance was spot on, too. Low lighting and wonderful live music in the background added to the experience. It's very expensive, but you get what you pay for. Five stars all round - we'll definitely return!More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 5 weeks ago

Dear Adam, Thank you for choosing Ting at Shangri-La The Shard, London to celebrate your 50th birthday! We're thrilled to hear that your dining experience with us was unforgettable and that you enjoyed our spectacular location, exceptional food, and attentive service. It's wonderful to know...More

Reviewed 9 April 2024 via mobile

Had tasting menu with my wife to celebrate a birthday. The only positive was the view. The waiter initially tried to dissuade us from the tasting menu- bizarre. Food came out at best warm due to distance from the kitchen; quality and flavours nothing to...write home about considering the price. No standards or dress code being followed at all. Not the experience we thought it would be.More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 11 April 2024

Dear David, I want to extend my sincere apologies for the disappointing experience you encountered during your recent visit to our restaurant. Your feedback is invaluable to us, and I want to assure you that we take it very seriously as we continuously strive to...More

Reviewed 7 April 2024

Absolutely amazing view!!! We thoroughly enjoyes our visit, from service to food qialuty and obviously the great views, overall amazing visit!More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 8 April 2024

Dear Nicole, Thank you so much for your wonderful review of Ting! We're thrilled to hear that you thoroughly enjoyed your visit and that everything from the service to the food quality lived up to your expectations. We couldn't agree more about the amazing view!...More

Reviewed 3 April 2024

Went for an afternoon tea experience today and it was amazing. Top quality sandwiches and pastries. The lovely Carmelita made sure we had everything we needed, even walked us around to find the best spot for photos. Thank you so muchMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 5 April 2024

Dear Diana, Thank you very much for taking the time to share your wonderful feedback about your recent afternoon tea experience with us! We are thrilled to hear that you had an amazing time. It's fantastic to know that you enjoyed the top-quality sandwiches and...More

Reviewed 1 April 2024 via mobile

It was a strange one really. Good & bad points but overall i felt the place deserved a four rating. The view speaks for itself. The initial service was a let down but once seated everything came good. Although i thought asking three times if...i was enjoying my bread roll was a bit over the top lol. The food was lovely and even though you don’t appear to be getting g much the quality comes through and you are really full. One tremendous thing my wife was served the cod as a main, we commented quietly to ourselves about the portion size the next minute a manager approached and said he would be serving another main to my wife! We said it was ok but he insisted. An example of great customer service! One thing i thought £25 each for a cocktail is a little on the steep side even for an upmarket establishment but hey i’m a Northerner after all 🤷‍♂️More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 2 April 2024

Dear Valued Guest, Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that despite some initial hiccups, you still found your visit deserving of a four-star rating. We're delighted that you enjoyed...More

Reviewed 31 March 2024 via mobile

It goes without saying that the view from this restaurant is something special. The food was also an experience, we went for a three course lunch menu with a glass of recommended wine. I am always worried I’ll leave hungry when visiting restaurants in this...price class, but this was not the case here. I would highly recommend going here for a romantic lunch.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt Macher , General Manager at TING Restaurant & Lounge, responded to this reviewResponded 2 April 2024

Dear Kristoffer, Thank you for sharing your experience at our restaurant. We are thrilled to hear that you enjoyed both the spectacular view and the culinary delights during your visit. It's wonderful to know that our three-course lunch menu, paired with the recommended wine, exceeded...More

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Questions & Answers
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Josh O
23 May 2023|
Answer
Response from Catchapatch |
I enquired on the day I was coming for afternoon tea if it was acceptable for my husband to wear shorts and was told it was acceptable.so perhaps ripped jeans are fine too
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165maryanns
7 January 2023|
AnswerShow all 2 answers
Response from Douglas C | Reviewed this property |
Of course you can ,CALL THEM
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TING RESTAURANT & LOUNGE, London - Southwark - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about TĪNG Restaurant & Lounge

Yes, TĪNG Restaurant & Lounge is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

TĪNG Restaurant & Lounge is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4