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Me and my partner stayed at this hotel for one night as we went out for dinner. The staff were really friendly and accommodating. Our room was very clean, the bed was abit too firm for myself but my partner liked it. We had what...More
We were greeted by the lovely Jackie who showed us to our table overlooking the park . We were then served by Fredrica whose service was excellent . The food was plentiful and delicious . Great value and a lovely experience .
Took my mum to afternoon tea and Nigel was really helpful and friendly providing us with a very good service and the food was amazing and very filling too.
It was a lovely afternoon and the view of the park is great. Would go back...More
Good location opposite Hyde Park. Very small room, uncomfortable bed and shower didn't work properly. Room provided everything else we needed for a quick overnight stay but I wouldn't want to stay here longer and we are unlikely to return. Staff unaware of allergens at...More
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How this gets a 4* rating I’ll never know. Stayed at the Strand Palace last week and the difference in service quality was stark. V rude unhelpful front desk. Couldn’t swing a cat in our ‘double’ room, thin walls, small bathroom - I could go...More
Sorry but there is absolutely no way that this is a four star hotel. First room, neither myself or my husband could fit into the shower due to a low ceiling (see picture). Second room, a seemingly ‘upgrade’ to a Business Double was an even...More
The breakfast was great, full English and continental ,fruits, fresh juice , tea and coffee. The dinner was good. I had steak and was cook perfect. For the staff nothing was too much if you need help. The price was ok because the meals was...More