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Freemasons Arms

#15,413 of 18,005 Restaurants in London
££ - £££, British,
32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
+44 20 7433 6811
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Neighbourhoods
Neighbourhoods
Overview
  • Excellent19%
  • Very good20%
  • Average16%
  • Poor16%
  • Terrible29%
4 days ago
“Lovely lunch, improvements aplenty. ”
7 Sep 2018
“Ambiance great, food good, service rubbish”
Open Now
11:00 - 23:00 Hours
CUISINES
Bar, British, Pub, Grill, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Food
Service
Value
Atmosphere
LOCATION
32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
All Details
Write a ReviewReviews (541)
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131 - 140 of 518 reviews

Reviewed 11 October 2017

We gave this pub another try and wished we hadn't. The food was even worse than last time and the staff didn't have a clue. Some of the dishes - spring chicken for example - were truly horrible, all grease. They couldn't even make coffee...More

Date of visit: October 2017
2  Thank mftwatford
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 14 October 2017

Thank you very much for your feedback. I do apologise that you had bad experience on your last visit. I have passed your comments onto team and I have spoken with the chef. We are striving to bring great experience to all of our guests...More

Reviewed 8 October 2017

This is the kind of place people only use for a drink with the kids / dogs after walking on the heath or feed their offspring if they don't fancy cooking, if it wasn't for its location (right next to one of the car parks...More

Date of visit: October 2017
2  Thank bakje
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 14 October 2017

I am really sorry to hear that you had bad experience on your last visit. I have passed the comments to the chef and kitchen team. We do appreciate your constructive feedback. I also hope that you gonna give us another chance to improve. If...More

Reviewed 6 October 2017

I had lunch at Freemasons Arms on Thursday 28 September. We started with the honeyed fig and goat cheese and I continued on with the Butternut Squash and beetroot tart. Both were out of this world good. My lunch companion and I finished with the...More

Date of visit: September 2017
Thank Kat W
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 9 October 2017

Hi Kat, Thank you so much for taking the time to write this lovely review. I have passed your kind comments about the food to the chefs. Zhenya was your server and she was thrilled to see that you enjoyed her service so much. Thanks...More

Reviewed 30 September 2017 via mobile

I had lunch and it was not that nice. I avoid to come back in the past because of the quality of the food. so, I ordered a burrata salad, which came with mozzarella ( cheap version of burrata) and the tomatoes were not that...More

Date of visit: September 2017
2  Thank TairisisC
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 9 October 2017

Hi Tairisis, I'm sorry to hear you did not enjoy your lunch with us. I have passed your comments to our head chef, we are constantly striving to improve so your feedback is appreciated. I have also spoken to the wait staff and reminded them...More

Reviewed 27 September 2017 via mobile

I really love this pub. Perfectly located, beautiful building and a nice lovely garden. It has a really nice feel inside, vast space and nicely decorated. Extensive drinks menu and food menu looks good (though personally I haven't eaten here). Only criticism, it needs a...More

Date of visit: September 2017
1  Thank Dean G
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 9 October 2017

Hi Dean, Thank you for taking the time to leave us this feedback. I'm glad you enjoy the feel of the pub, we agree it is beautiful. We are in the process of hiring more staff on the weekends so we can give the garden...More

Reviewed 26 September 2017 via mobile

I came with my family and sat in the conservatory which was lovely. The food was delicious, with a wide range on the menu. The staff were very pleasant, particularly the woman with the pink hair who made us feel very welcome and gave great...More

Date of visit: September 2017
Thank lgrace23
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 9 October 2017

Hi lgrace23, Thank you for your kind comments. I have shown this to Beth and the rest of the team and they were all very glad you enjoyed your visit with us enough to leave such a nice review. We look forward to welcoming you...More

Reviewed 26 September 2017

Ordered the Wagyu Burger, worst burger I have ever had. Tasted like really cheap meat. Had a very off smell to it. Came with a measly portion of onion rings- thin and cold. This main course cost £17!! What a rip off. A Joke. AVOID...More

Date of visit: September 2017
3  Thank Myles S
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 9 October 2017

Hi Myles, I'm so sorry to hear your meal with us was not up to standard. If you had brought this up with a member of the team on the day we would have gladly replaced the meal and given you a full refund. I...More

Reviewed 26 September 2017

I came here with my friends for Sunday lunch, and the food was incredible. The service was slightly slow, but that didn't seem like it was any fault of the waitresses. We had a very nice, polite and apologetic waitress with pink hair who catered...More

Date of visit: September 2017
Thank pr14ag
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 9 October 2017

Hi pr14ag, Thank you for taking the time to leave this lovely review. I'm glad you enjoyed the food and I will pass your kind comments to Beth and the rest of the team. We look forward to welcoming you back soon. Kind Regards, Vikki

Reviewed 19 September 2017

We had pre booked a table for Sunday lunch. Restaurant was 50% full. It still us 1hr 45minutes to order, wait (a very long time ) and eat just a main course for 4 people. By this time we had lost the will to live...More

Date of visit: September 2017
2  Thank BradBobbley
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 9 October 2017

Hi BradBobbely. Thank you for taking the time to leave a review. I am so sorry to hear that you waited so long to order and receive your food. Sunday is a very busy day for us and we are constantly striving to improve waiting...More

Reviewed 8 September 2017

My friends and I came here for lunch on Saturday 12th August - we had no trouble securing a table in the conservatory as they were not busy. My friend ordered her steak medium/well but after waiting over 40 minutes it was served medium/rare and...More

Date of visit: August 2017
2  Thank Claire M
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 18 September 2017

Hi Claire, I'm very sorry to hear about your visit. I have passed your comments to the head chef and the waiting staff to ensure experiences like this do not happen again. If you would like to discuss this matter further please call 020 7433...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10 - US$23
Cuisine
Meals
Lunch, Brunch, After-hours
Restaurant features
Free Wifi, Reservations, Outdoor Seating, Buffet, Private Dining, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments
Good for
Child-friendly, Kids, Groups, Bar Scene
Open Hours
Sunday
12:00 - 22:30
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7433 6811
  • E-mail
Description
Situated in the heart of Hampstead, The Freemason’s Arms is a stylish pub, bar, and restaurant that will allow you to relax, unwind, and indulge in truly special surroundings. Our selection of seasonal menus and cask conditioned ales and fine wines will introduce your taste buds to a catalogue of unique flavours and tastes inspired by a whole host of British classics and Mediterranean dishes. We even have a dedicated children’s menu to ensure that little rumbling tummies are satisfied. With an outdoor dining space, a chic bar and restaurant area, you’re sure to leave The Freemason’s Arms with a smile on your face.
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