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The Parlour

££ - £££
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181 Piccadilly | Fortnum & Mason, London W1A 1ER, England
+44 20 7734 8040
10:00 - 21:00
Open now
See all hours
Sun 12:00 - 18:00
Mon - Sat 10:00 - 21:00
More Info
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476 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Cape Elizabeth, Maine
Level Contributor
117 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

I realize that this is a "London Institution" but I was in shock at what I actually received for the price. One day, I looked all over London for a cup of coffee and scone and didn't have any luck finding one. I did a "google search" and Fortnum and Masons was listed as one of the top 15 places... More 

Thank forshara
Emirate of Abu Dhabi, United Arab Emirates
Level Contributor
110 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

This creamy pinky tea salon offers ice creams, classic cakes and tea , or hot chocolate to summarize, but it s much more than that. You might be seated next to the most elegant old granny sipping her tea ,and nibbling on her carrot cake, or victoria finger m which is a creamy sponge cake with layers of raspberries. The... More 

Thank 625marinette
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

As a post-Christmas treat, my wife and I decided to have lunch at Fortnum's Parlour having previously loved our visits to the now defunct Fountain restaurant. But what a let down awaited us. We were shown to our table at 1.20pm and while waiting for our order to be taken noted two other tables querying the non-appearance of their food.... More 

1 Thank FaramirLondon
Burnley, United Kingdom
Level Contributor
21 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago

Yummy ice creams . Sundaes made to order. Knickerbocker glory to die for. You can be boring and have a cup of coffee but that comes with a tiny ice cream cone. All my grandsons (17 and two 14 year olds ) love it. We have visited since they were small They still call it the posh ice cream shop

1 Thank sparklysjw
Culver City, California
Level Contributor
69 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Brought my 9 and 13 year olds here after two weeks of museums and churches. Needless to say, they were so excited!! Daughter got the Royal Tea with a savoury dish, scones, two scoops of ice cream and a pot of tea. Soon made his own sundae. Hubby and I split the Florentine sundae. Our Florentine was delicious!!! The cookies,... More 

Thank azbz
Level Contributor
261 reviews
122 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

We had a lovely experience shopping at Fortnums on the run up to Xmas. If you want to get in the mood for Xmas you can't do much better than to visit this Iconic store. After a good hour looking and buying some delights it seemed right to take a beak on the first floor in the Parlour. We ordered... More 

Thank dexterBucks
Level Contributor
33 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

Amazing sundae. Great little parlour. Would recommend booking in advance. Service a little slow bit fabulous for lunch or tea time.

Thank Dottiest
Auckland, New Zealand
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

We tried the scones and salted caramel ice cream. The ice cream is the best salted caramel I've ever had - dark and delicious. The cheese scone and raisin scone with jam and clotted cream was delicious too. Yum!

Thank Michellelangdon
Level Contributor
33 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago via mobile

This was the first and only time we visited The Parlour. They where quick enough to show us to a table but left us and no one bothered to serve us for 15 mins so we walked out! So I haven't got a clue what the foods like?

Thank Darren D
Rome, Italy
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 12 December 2016

I took my sister, niece and nephew to The Parlour so the children could try the 'make you own' ice cream sundaes. We put in the order for their ice creams and scones for me and my sister. The scones we nice and the ice creams big and delicious. However, the service was terrible. The scones we ordered were wrong... More 

Thank Joanna B

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    4 of 5 bubbles
Average prices
US$30 - US$43
British, Gluten Free Options
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Dining Style
Casual Elegant
Good for
Special Occasion Dining, Kids, Child-friendly
Open Hours
12:00 - 18:00
10:00 - 21:00
10:00 - 21:00
10:00 - 21:00
10:00 - 21:00
10:00 - 21:00
10:00 - 21:00
Location and Contact Information
  • Address: 181 Piccadilly | Fortnum & Mason, London W1A 1ER, England
  • Public Transportation: Piccadilly Circus (Bakerloo & Piccadilly lines) and Green Park (Jubilee, Victoria & Piccadilly lines) Bus no. 9, 14, 19, 22, 38
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighbourhood: Mayfair
  • Phone Number: +44 20 7734 8040

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Parlour and other visitors
3 questions
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Doncaster, United Kingdom
10 months ago
Worcester, United Kingdom

See all questions (3)

Questions? Get answers from The Parlour staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Mayfair

Neighbourhood Profile
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood