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The Parlour

££ - £££
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181 Piccadilly | Fortnum & Mason, London W1A 1ER, England
+44 20 7734 8040
10:00 - 21:00
Closed now
See all hours
Sun 12:00 - 18:00
Mon - Sat 10:00 - 21:00
More Info
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495 Reviews from our TripAdvisor Community

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Showing 439: English reviews
Toronto, Canada
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 22 August 2016

Great presentation of ice cream but parlour atmosphere does not meet with the hype that The Parlour puts out. More like an American diner within the majesty of beautiful Fortnum & Mason.

Thank AnneMarieHaynes
Level Contributor
17 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 17 August 2016

I had made a reservation online for 10:00am several weeks in advance. As the store opens at 10 we were able to choose which table we wanted. The surroundings are very nice, clean and airy. The staff were very child friendly, we were provided with colouring sheets and pencils for our two children. I took our children over to the... More 

Thank TasteItTryIt
Bournemouth, United Kingdom
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 14 August 2016

We had booked online, bookings are given priority for the next table rather than 'reserved' tables which is sensible, but does mean a short wait. Husband had Gin and Tonic sorbet, really nice and best choice on a hot day. The rest of us had 'make your own'. We didn't all get what we paid/asked for exactly but it was... More 

Thank Caketime96
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 11 August 2016

Nothing to recommend about this worn out disgrace to F&M's long standing excellence, serving commodity fast food at rip-off prices. Waitress brought my chicken escalope first time around without the advertised side-salad because "the chef has been more generous with your chicken portion". It arrived eventually as a few rocket leaves. Undrinkably sour espresso to boot.

1 Thank AuraPartners
Edinburgh, UK
Level Contributor
26 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
Reviewed 10 August 2016 via mobile

The service here is slow and inattentive, meaning when your drink eventually does arrive it's lukewarm. The cake was okay, the scones were tiny and quite hard, which is not how they're intended to be I'm sure. For the money and reputation of the establishment, I'd expected much better. There are way better alternatives nearby.

Thank sweetpotato84
Warwick, United Kingdom
Level Contributor
548 reviews
273 restaurant reviews
common_n_restaurant_reviews_1bd8 183 helpful votes
Reviewed 1 August 2016 via mobile

This was a special treat for my nephew. We booked on line so were first ones in there. They had a great offer to create a sundae, you choose the ice cream, flavour and amount, sauce, toppings. It's priced individually but the kids love it, my nephew went straight for all chocolate! We had coffee and shared chocolate cake. The... More 

Thank 186400Caroline
Level Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 21 July 2016 via mobile

£26 for a disgusting piece of flourless chocolate cake with a scoop of ice cream, minute apple juice and a coffee - unbelievable. Was exhausted after a very hot day in London so decided to go in thinking this might be Harrods quality - oh boy was I wrong. To finish off, the service was appalling. Never again - it... More 

3 Thank Limoncello22
Vancouver, Canada
Level Contributor
68 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
Reviewed 20 July 2016

Our second visit to the Parlour, and once again, it did not disappoint. The menu featured lots of lovely light options for an afternoon snack; in particular, the Welsh rarebit was delicious. With its pastel decor and a fun create-your-own ice cream menu, this is heaven for children. The gin and tonic sorbet is a treat for adults.

Thank Pekoe08
Level Contributor
43 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 8 July 2016

This is a great parlour if you enjoy ice creams with all sorts of toppings and the famous knicker bocker glory from time to time. For years it was a great place to have afternoon tea with lovely matching china and ornate silver teapots which were also sold in the store. Although the cakes were rather limited the scones were... More 

Thank LondonBenelliott
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 7 July 2016 via mobile

Thank you for all the wonderful icecreams and for your excellent service, kind and thoughtful hospitality There really is nowhere I prefer to visit than the best icecream parlour anywhere See you soon😀

Thank Bobbyrhodes

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    4 of 5 bubbles
Average prices
US$32 - US$45
British, Vegetarian Friendly, Gluten Free Options
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Dining Style
Casual Elegant
Good for
Special Occasion Dining, Kids, Child-friendly
Open Hours
12:00 - 18:00
10:00 - 21:00
10:00 - 21:00
10:00 - 21:00
10:00 - 21:00
10:00 - 21:00
10:00 - 21:00
Location and Contact Information
  • Address: 181 Piccadilly | Fortnum & Mason, London W1A 1ER, England
  • Public Transportation: Piccadilly Circus (Bakerloo & Piccadilly lines) and Green Park (Jubilee, Victoria & Piccadilly lines) Bus no. 9, 14, 19, 22, 38
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighbourhood: Mayfair
  • Phone Number: +44 20 7734 8040

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Parlour and other visitors
3 questions
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Doncaster, United Kingdom
over a year ago
Worcester, United Kingdom

See all questions (3)

Questions? Get answers from The Parlour staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Mayfair

Neighbourhood Profile
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood