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Ratings and reviews

#14,134 of 15,127 Restaurants in London
RATINGS
Food
Service
Value

Details

CUISINES
Chinese, Japanese, Sushi, Asian
Meals
Dinner
FEATURES
Delivery, Takeout, Reservations, Seating, Highchairs Available, Serves Alcohol, Table Service

Location and contact

1.2 miles from Royal Air Force Museum London
Reviews (49)
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Reviewed 7 December 2021

I visited the restaurant tonight for dinner and was very hungry having not eaten all day. The place was empty when I arrived but it was about 6.30pm. I ordered my food which arrived promptly, which I ate and then decided to order two more...dishes because I was still hungry. The owner then came over and asked me to settle the bill before I'd even received by second serving. I've lived in London 40 years and have never experienced such rudeness. I paid and didn't bother waiting for my other two dishes. It was then 7.30pm and the place was still empty. I now know why and wished I'd looked at the other reviews before electing to eat at this restaurant. For all potential customers, it's best to stay away.More

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2021 via mobile

I tried to order through just eats and I did a £90 order on my phone. Then my phone kept ringing and ringing so I diverted it as I didn’t know the number I am disabled. Then I get a text despite me saying on...just eat to simply leave the food in a cupboard next to my front door and text me that it’s there don’t ring the bell as I have a scary dog so they basically told me disabled people were not a priority and refused to deliver to me. All I would say is I thought the customer was always right . The whole experience terrified me why contact me at all I was trying to support my local Chinese in these difficult times with COVID etc and they refused to deliver to me. I took my £90 order to a lovely Chinese in Kingsbury instead. I told them I would call 999 and tell the police I felt threatened and they still refused to deliver an order to outside my door I am literally lost for further wordsMore

Date of visit: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 April 2021 via mobile

Disappointed with everything and won't be ordering again. Hoisin sauce was clearly watered down, it didn't even taste sweet, it was watery and bland. i didn't eat the prawns at all - they didn't devein them!! lastly the shredded chicken noodle was just regular chicken...chunks and not what i expected at all - maybe you need to change the name of this because it wasn't shredded chicken.More

Date of visit: April 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2020

We went to Koi on a week night and it was empty - just us in the restaurant for the whole time we were there. We didn't really mind this too much and the staff were pretty good at giving us space. The food was...good but not great - it came out very hot which was good news. I was a bit upset that they seemed to bring all the courses at the same time though. The real reason I was disappointed was that despite there being a notice in the window and on the website, they staff told us the eat-as-much-as-you-like menu was unavailable but didn't provide any further information. I felt that they were drawing people in on false pretences and it affected my dining experience.More

Date of visit: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 January 2020

My Partner and I knew the proprietor when he had a Chinese Restaurant in Hale Lane, some many years ago, so it followed that when he opened Koi we naturally followed him

Date of visit: January 2020
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Reviewed 25 December 2019 via mobile

5 of us went to Koi in Christmas Eve 2019. A very good decision. Even though they weren’t doing All You Can Eat that night, 4 of us ordered from the set menu B and they allowed us a few changes. 1 had a la...carte. The sushi starters were delicious and I’m told by the other 2 that their chicken/chicken and sweetcorn soups were excellent. The duck course with pancakes were delicious and the duck nicely crispy. One of the main courses was my favourite, deep fried chilli beef and it was exceptionally good. There was also sweet & sour chicken, vegetables and egg fried rice, all which were very tasty. My a la carte daughter had mock duck, tempura prawns & sweet potato tempura, which she said was very good. Without drinks & service the bill for 5 came to £88. That’s under £18 for a plentiful, tasty meal. Excellent value.More

Date of visit: December 2019
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Reviewed 28 April 2019

Thought we'd try this place again as we had only been once a long time ago, but maybe we should'nt have bothered! Had the chicken noodle soup to start but it was very disappoiinting. A lot of noodles in the bowl but they had no...taste as they weren't egg noodles. The veg in the soup was inedible as it was not cooked enough and the pieces of chicken was rubbery so I left them. The broth itself was tasteless. I had been looking forward to it but it was awful. I had sweet and sour chicken for the main course and again the chicken was rubbery and I had to leave it, just eating the rice which was OK but very eggy tasting. The best thing was the dessert - I had pineapple fritters which were actually very nice and moist and virtually the only thing I was able to eat. The prices are reasonable and I liked the actual place but next time I will avoid anything with chicken in it.More

Date of visit: April 2019
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Reviewed 8 April 2019

I will never visit this restaurant again. What appalling service i received this afternoon. The so called lady sulky manager was not inviting at all. I am fuming. I asked her about gluten free options and she named one thing. I had to ask multiple...times just to get something out of her. Not helpful one bit. Even when ordering she didn't even ask if we wanted drinks. I had to ask for water after our starters. Even had to ask for forks when our mains came. Like really!!??? I asked for the remaining of my rice and curry to be done as a takeaway. She went and put both in one container. I said to her you haven't put them individually. She said you didn't say so. I said well now husband and child can't eat the rice separately as he has a gluten tolerance. Her response was well we are saving on our containers. I was like really. Then she goes on to say you also received 20% off the bill. Well how is that my fault that you offer this if you pay by cash. Honestly the most rude so called manager i have ever come across. I have been coming to this restaurant for 7 years even when it was zilu. Thinking about it she has never been welcoming. Please avoid at all costs. Even the mock chicken tastes strange. I called up just after i left the restaurant to speak to the manager when she said she was. She needs to up her game. I was trying to have a conversation and she goes to me how i'm disgusting!!!!!!!! You need to fix your door as well as get some manners. Unbelievable dire service. Can't get over her and her rudeness.More

Date of visit: April 2019
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Reviewed 1 April 2019

Great place, service was also great and friendly. We over ordered expecting small servings, but they ended up being bigger than expected. They accommodated us for a birthday celebration as well as helping with bringing the cake we brought out and setting candles. Set menus...highly recommended, only oddity was that the wrapping for sushi pieces didn't wrap around fully...meaning that it fell apart when trying to eat it. Might be normal for some but I've never dealt with it. Would 100% go backMore

Date of visit: May 2018
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Reviewed 5 March 2019

An awful place where, unbelievably, you have to pay 10% extra if you pay by card. We had the £18 (or thereabouts) menu where you can order as much as you like. In spite of there being only four tables in the whole place, we...just could not get the attention of the server to order more food. The food wasn't freat - poor quality fish was used in the sushi. I felt ropey the following day with bag guts and a banging headache. Will not go back.More

Date of visit: March 2019
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Reviewed 28 January 2019

I went in and surprisingly it was quite empty. i don't quite know why as the food is amazing. it came very quick and the staff were very nice.

Date of visit: January 2019
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Reviewed 19 December 2018

Food was OK, but service was so slow. We were seated and then did not see anyone for about 10 minutes., also had to wait a long time to pay the bill. Not sure would go back.

Date of visit: December 2018
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Reviewed 7 June 2018 via mobile

Been here a couple of times since opening. The Chinese food here is sub-standard, really soggy and tasteless. The all-you-can-eat is a bit of joke, too. Not a big eater, but when ordering spring rolls or ribs for a table of two, I would expect...more than one item to arrive or be able to request number of units. The staff don’t understand English (nor Chinese) and the management is argumentative. The sushi IN THE restaurant is great, with good amount of fish in it. However, it doesn’t last through delivery, we had a few takeaways of sushi and sadly there was always at least one set of maki that fell apart completely. Also, whether you get a temaki, uramaki, futomaki or hosomaki is apparently not down to the customers order from the menu, but down to whatever the chef feels like making. On a couple of occasions we ordered an uramaki (inside out) and received a temaki (handroll) or ordered a futomaki (large sushi roll) and received an uramaki. When calling the restaurant we were told these would be better than the ones we ordered - WTF? The owners are clearly stressed, but please don’t pass your frustrations onto your few remaining customers...More

Date of visit: March 2018
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Reviewed 4 June 2018

Truly don't understand the low reviews. We had a wonderful evening. Excellent food. Mock duck and mock chicken was excellent (great for vegetarians). Service was prompt and polite. Have eaten here before and will certainly be going again.

Date of visit: June 2018
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2018

We came in here for dinner and it wasn't busy - usually a bad sign for a saturday night. The menu is a fusion of sushi and chinese food and, as it was so quiet, they had extended the "eat all you like" for £17.90....Great value - but the food was just OK. We had a mixture of sushi, some of which was covered in a mayonnaise of sorts. but fish was fresh and it was nicely presented. The chinese element had a very distinct flavour of oil or fat of some kind and anything with pineapple (sweet & sour) had a really sour (like it had gone off) flavour. A gentleman at the table beside us just paid for his drinks and wouldn't pay for the food as he thought it was that bad. We ordered chicken, prawn and beef dishes and all were OK. Good value - but not sure we'd go backMore

Date of visit: April 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KOI JAPANESE AND CHINESE RESTAURANT, London - Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Koi Japanese and Chinese Restaurant

Yes, Koi Japanese and Chinese Restaurant offers takeaway services.

Yes, Koi Japanese and Chinese Restaurant offers delivery services.

Koi Japanese and Chinese Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3
  • Service: 3
  • Value: 3