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ZAKS Mousehold Diner

The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
+44 1603 427016
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Overview
  • Excellent37%
  • Very good28%
  • Average18%
  • Poor11%
  • Terrible6%
Travellers talk about
“curly fries” (30 reviews)
“burger” (181 reviews)
“ribs” (20 reviews)
Restaurant Hours
CUISINES
American, Diner, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
All Details
Write a ReviewReviews (483)
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1 - 10 of 483 reviews

Reviewed 1 week ago via mobile

Went here with family, lovely location and a lovely old building. We're glad we went for the upstairs tables though, as at first glance the downstairs area looks a bit tiny and cramped. Burgers were very tasty and I would highly recommend the milkshakes!

Thank Emily M
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 1 week ago

Thank you Emily for a lovely review. ;-)

Reviewed 2 weeks ago via mobile

We have been here a few times and normally the food is very tasty as with all Zaks diners however the service can be a little slow and the place feels rather cramped. Today our food was very nice but the burgers were extremely dry!.....More

Thank Lizze G
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 1 week ago

Aplogies for the dry burgers. I will follow your review up with the team.

Reviewed 2 weeks ago via mobile

We used to visit Zaks more than 20 years ago, although that involved the Waterside and Great Yarmouth locations. It was high time to come back, remembering how Zaks used to put sauces on burgers as if they are steaks. And they did not disappoint....More

Thank Anco M
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 1 week ago

Bless you thanks for a great review. ;-)

Reviewed 2 weeks ago via mobile

I have been to zaks before for dinner and I must say the burgers are delicious. Today I come in for a charity breakfast that supports east anglia children hospice(each), the staff was friendly and quick to seat you down and bring food out as...More

Thank Crispizzalover
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 1 week ago

Thanks for your review. We will defiantly consider more vegan & vegetarian options for the future. ;-)

Reviewed 2 weeks ago via mobile

Came here a couple of weeks back with my sister in law and nephew. The staff were very friendly and attentive and the food was delicious! Burgers are massive!!! Can't wait to come back.

Thank Beth E
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 1 week ago

Beth, thank you for a fabulous review. Hope you have one of our loyalty cards ;-)

Reviewed 2 weeks ago

zaks is not like its suppose to be, was there last night for a birthday party its been a long time since i visited and only did because off the party. i no the meal did not cost a lot but to be honest i...More

Thank Tucky4192
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 1 week ago

Thanks for your feedback, sorry you didn't enjoy your food. Pleased to read your service was good.

Reviewed 3 weeks ago

Went on our annual visit ... chose my favourite black pepper special burger. It arrived with very little sauce, that didn't even cover the burger's surface. All tasty, but very average now, as I've said before, not a treat anymore. Service was decidedly average, waitress's...More

Thank machinmad
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 2 weeks ago

I'm sorry, no likes bad service. I will follow your comments up with the team. My aplogies.

Reviewed 29 May 2018

Not eaten in Zak's for a few years now...still doesn't disappoint.....great food great atmosphere great service....

Thank Cheryl H
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 29 May 2018

Thanks Cheryl, don't leave it to long before your come back. ;-)

Reviewed 25 May 2018 via mobile

Awesome decor upstairs. The staff was so so good . Our waiter who name I don't know was local and only lived around the corner had been coming here for years and I could not have been looked after better. Thank you very much. WICKED

Thank Scott S
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 29 May 2018

Thank you Scott for taking the time to review us on TripAdvisor. :-)

Reviewed 24 May 2018 via mobile

A diner in amongst a wood! Something so American about it, and it didnt disappoint. Really good service and really good food! Milkshakes were bang on as well, loved it and will be back soon. Thanks guys!! Burger was pink and juicy as well!!! Keep...More

Thank hookiesandy1992
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 29 May 2018

Great review, thank you so much. The team are chuffed you enjoyed your visit. :-)

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Special Occasion Dining, Groups, Kids, Child-friendly
Location and Contact Information
  • Address: The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Norfolk  >  Norwich
  • Phone Number: +44 1603 427016
  • E-mail
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