We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ZAKS Mousehold Diner

) #138 of 654 Restaurants in Norwich ££ - £££ American, , Vegetarian Friendly
The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
+44 1603 427016
Website
Save
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent36%
  • Very good29%
  • Average18%
  • Poor11%
  • Terrible6%
Travellers talk about
“curly fries” (30 reviews)
“burger” (153 reviews)
“wings” (8 reviews)
Restaurant Hours
CUISINES
American, Diner, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
All Details
Write a Review
Reviews (435)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 435 reviews

Reviewed 1 week ago via mobile

Never go for anything else here. They come sizzling hot to your table. Perfection every time. Typical American diner nosh! Love it.

Thank bethcooper4
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 3 days ago

Great review, thank you so much. ;-)

Reviewed 1 week ago

last went here about a year ago and it was fine. It wasnt so good this time. shown to a table next to very noisy family. Couldnt hear the music etc. Food was so so. I had steak and partner had a burger which looked...More

Thank K D
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 3 days ago

Thanks for your feedback. I will investigate yours and the other not so good reviews. My apologoies

Reviewed 1 week ago via mobile

I came here with a friend for lunch and we were really put off by the quality of the food. The chips were so plain, not even seasoned. The burger was okay - on par with McDonalds. We had the hot dog too and it...More

Thank Kushinada04
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 3 days ago

Oh! dear my apologies. Not a good experience. Thank for letting us know.

Reviewed 1 week ago

I have been going to Zaks ever since it opened and it goes through cycles of being fantastic to being average. I just feel this current cycle is one of the 'average' periods. I know however it will emerge and get back on track. The...More

Thank CaptJH
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 3 days ago

Thanks for your feedback, I will follow your comments up with our supplier. Thank you for your loyalty and hope your next visit will be better.

Reviewed 2 weeks ago

Decide to pop in on the offchance,hadn't been for a while,just fancied a burger for a change! Service,excellent,friendly,food up to the excellent standard I expect from Zaks. Enjoyed!

Thank dbc23
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 1 week ago

Fabulous review. Thank you ;-)

Reviewed 3 weeks ago

Ive been going to Zaks from the time it was a caravan near the castle, almost 40 years later they still deliver great burgers. Some of the same staff that served me all those years ago are still there, always friendly and the service is...More

1  Thank cmdanby
Reviewed 5 weeks ago

Turn up in jeans, but turn up early - or book! At 6pm on a Monday we got the last free table. Service excellent. Food really good, and not the rootin-tootin ridiculous portions you get across the pond, unless you order the ribs which looked...More

1  Thank conamore56
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 4 weeks ago

Great review many thanks. Glad you enjoyed your visit. ;-)

Reviewed 16 July 2017

If Burgers are your thing then Zaks on Mousehold will fill your requirements.TBA it was all a bit average almost to the point of boring and in no way actulally inspiring in anyway

Thank cargocycles
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 4 weeks ago

Sorry we were boring. Thanks for your feedback.

Reviewed 16 July 2017

Came to Zak's on the 15th of July, and ordered the Brooklyn burger with some curly fries and BBQ sauce again. My stepdad had Zak's Mac N' Cheese, and my mum had the Southern Wings and Thighs, which admittedly was too much for her. Despite...More

1  Thank Finlay B
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 4 weeks ago

Lovely comments thank you. ;-)

Reviewed 16 July 2017

First visit to a Zaks establishment since moving to Norwich; below are my observations: Mousehold Heath location should be a stunning restaurant but building is severely let down by exterior wood decay, peeling paint and general low levels of maintenance. This tiredness was continued inside...More

Thank RAK1967
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 4 weeks ago

Thanks for your feedback. Sorry you didn't enjoy your visit. I would like to confirm our burgers are 100% beef with no herbs/spices or salt & pepper. Cooked fresh with every order.

Nearby
Nearby Restaurants
Cafe Britannia
778 reviews
.42 miles away
Rishi
279 reviews
.58 miles away
Zaks Waterside Grill & Bar
287 reviews
.56 miles away
Nearby Attractions
Cow Tower
59 reviews
.72 miles away
John Jarrold Printing Museum
20 reviews
.76 miles away
The Great Hospital
19 reviews
.73 miles away
Sewell Barn Theatre
13 reviews
.83 miles away
Questions & Answers
Get quick answers from ZAKS Mousehold Diner staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Groups, Special Occasion Dining
Location and Contact Information
  • Address: The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Norfolk  >  Norwich
  • Phone Number: +44 1603 427016
  • E-mail
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing