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ZAKS Mousehold Diner

The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
+44 1603 427016
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Overview
  • Excellent36%
  • Very good29%
  • Average18%
  • Poor11%
  • Terrible6%
Travellers talk about
“curly fries” (30 reviews)
“burgers” (86 reviews)
“chilli burger” (6 reviews)
Restaurant Hours
CUISINES
American, Diner, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
All Details
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Reviews (443)
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1 - 10 of 443 reviews

Reviewed 2 days ago

I picked up my children from school yesterday and we headed straight for Zaks on Mousehold Heath. It's a great menu and we were really excited to try it out. I had arranged to drop the children off with their mother at 5.15pm Plenty of...More

Thank garyofnorwich
Reviewed 2 weeks ago

The quality of food has really changed over the years and not for the better. I came for lunch today and my burgers (the western one) was so dry and definitely not medium as I stated. The meat was tough and the fries were quite...More

Thank dameauxchats
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 1 week ago

Sorry you didn't enjoy your visit. We maybe got it wrong for you, hope you wont give up on us. Apologies

Reviewed 2 weeks ago via mobile

Several of us went to Zaks for lunch. Food okay, my burger was fair, beef well done like I ordered. Plenty of fries with order and a reasonable sized portion. Kids had reasonable mains, of course they enjoyed their deserts.

Thank Dr_zack69
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 2 weeks ago

Thanks Dr_zack69 for your review. ;-)

Reviewed 4 weeks ago via mobile

Good food, it's always served hot and service is very quick and efficient. Good sized portions and the loyalty card is great

Thank jokeeler
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 2 weeks ago

Lovely review, thank you . ;-)

Reviewed 16 September 2017

My last review requested a return to the "old Zaks" character and food...the manager indicated they would, but on the evidence of this visit it is apparent they have not :-( Yes the place is themed and comfortable, yes the service is punchy, friendly and...More

Thank machinmad
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 2 weeks ago

Thanks for your review, especially regarding our customer service. Sorry you feel our food is mass-produced. We do as we always done, make our Black Pepper sauce. We still cook our own Chilli, bake our own ribs, coleslaw etc. Each Zaks do all their own...More

Reviewed 7 September 2017

Staff were brilliant and the cocktail was Fab. The menu is great for anyone who loves the American Food. Wish they did tator tots! We were originally going to the waterside one but they closed at 8.30 on a Sunday night! Staff recommended the menu...More

Thank Markiemoo007
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 12 September 2017

Great review, thank you ;-)

Reviewed 6 September 2017 via mobile

Great food and great service. Lovely looking building with a friendly atmosphere. The Zak's by the river and in Thetford are just as good.

Thank Julie T
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 12 September 2017

Thanks for your great review for other Zaks too. ;-)

Reviewed 5 September 2017 via mobile

We enjoyed our visit very much - adult burgers were great as was the kids burger - they really liked the fact it was just a mini version of the adult dish. Steak was described as ok but the desserts were delicious. We've visited quite...More

Thank Lillybeea
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 12 September 2017

Thanks Lillybeea, for your lovely review. Hope you have one of our 'Love Club' loyalty cards? ;-)

Reviewed 11 August 2017 via mobile

Never go for anything else here. They come sizzling hot to your table. Perfection every time. Typical American diner nosh! Love it.

Thank bethcooper4
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 18 August 2017

Great review, thank you so much. ;-)

Reviewed 10 August 2017

last went here about a year ago and it was fine. It wasnt so good this time. shown to a table next to very noisy family. Couldnt hear the music etc. Food was so so. I had steak and partner had a burger which looked...More

Thank K D
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this reviewResponded 18 August 2017

Thanks for your feedback. I will investigate yours and the other not so good reviews. My apologoies

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Child-friendly, Kids
Location and Contact Information
  • Address: The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Norfolk  >  Norwich
  • Phone Number: +44 1603 427016
  • E-mail
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