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ZAKS Mousehold Diner

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The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
+44 1603 427016
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407 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Level Contributor
24 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Friendly staff. Food portions good. Well worth the money. Atmosphere was good. Burgers are lush. You can get a loyalty card and receive money off your bills.

Helpful?
Thank JustChess
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

Lovely review, much appreciated. ;-) More 

Norfolk, United Kingdom
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Went for lunch and ordered the JD burgers. Could have had more JD sauce but still very nice. Staff checked in to make sure all ok. Big favourite of ours and looking forward to a family meal at the beginning of April. Having recommended this fingers crossed.

Helpful?
Thank 66Kiwi77
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

Great review, thank you. Please next time ask for extra sauce, I'm sure your server will oblige. ;-) More 

Norwich, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 weeks ago

my brother and I have been coming to this Zaks since it was transformed from the lovely cafe! We always find the food superb, the service second to none, and the prices are reasonable. Today's visit was no different! the surf and turf was to die for and my brother couldn't manage all his burger meal. perfection as always! (we... More 

Helpful?
1 Thank sallymoore2017
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

Wow! Hope you have one of our 'Love Club' loyalty cards? Thank you for a fabulous review. ;-) More 

Level Contributor
51 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago via mobile

I have been to Zaks only about 3 times in my life and unfortunately my last experience hasn't left me feeling too great about the place which is a shame as the food is delicious and I absolutely love the wings!! Personal favourite so definitely give them a go... Basically we went with our friends and we were seated near... More 

Helpful?
Thank Bilbo90
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

Looks like we got it wrong for you this visit. Please accept my apologies. I will follow up your comments with Kirsty the manager. I hope you did complain as would we like to put our mistakes right. Hope you will give us a another chance sometime. Thanks for your feedback. More 

Norwich, United Kingdom
Level Contributor
28 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

Been here loads of times and glad to see nothing has changed. Ambience tick, food tick, service tick and Zak's burgers tick. Great idea serving my burger in foil just like the caravan used to in the 80s

Helpful?
Thank NorwayDave
ZaksNorwich, Front Office Manager at ZAKS Mousehold Diner, responded to this review

Lovely comments. Thank you ;-) More 

Norwich
Level Contributor
47 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed 22 February 2017

Service ok Food luke warm Did not serve onion rings as ordered No one asked if we were enjoying our meal will not rush back

Helpful?
Thank Carrotblue
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

I am sorry to read your review. This will be followed up with the Manager. My apologies. More 

Norwich, United Kingdom
Level Contributor
47 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 20 February 2017 via mobile

Really enjoyed a change from a pub lunch, the diner which is a vintage building, is cosy and atmospheric. Ate pulled pork and good onion rings with a cheese hot dip that was divine. The burgers were delicious with enough on the side not to order sides, you get a huge plateful, good value, good service and a brilliant choice... More 

Helpful?
Thank helen h
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

Thank you Helen, great review. ;-) More 

Norwich, United Kingdom
Level Contributor
15 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 17 February 2017

Decided to have a quick lunch away from work and have to say everything was 10/10. My burger was great, i went for the blue cheese option. Staff were so nice and attentive, especially our waitress and the cheeky chappy who had a bit of a giggle with us as one of our party nearly tripped up when we arrived.

Helpful?
Thank Simon W
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

Thanks Simon for a lovely review. The cheeky chappy is deliughted you mentioned him. ;-) More 

Norwich, United Kingdom
Level Contributor
26 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 15 February 2017

Staff are friendly good food,and when finished you can go for a good walk on MOUSEHOLD HEARTH ,GOOD PARKING,and wheelchair access,toilets,etc

Helpful?
Thank CITY29
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

Great review thank you ;-) More 

Norwich, United Kingdom
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 13 February 2017 via mobile

Visited on Saturday night with family, one is gluten free due to being celiac. There are no gluten free options on the menu, instead my sister was given a book provided to staff which listed all ingredients in each dish and read through to find something she was able to eat. The waitress was very unsympathetic and made my sister... More 

Helpful?
Thank Sarah W
ZaksNorwich, General Manager at ZAKS Mousehold Diner, responded to this review

I am sorry to read your review. I will investigate why your visit was so disappointing. All our team members are being trained in CIEH accredited Level 2 Allergen Awareness. We do have gluten free options including burger buns, I am sorry you were not offered these choices on your visit. Unfortunately, we do not have the space to have... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
American, Diner, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Breakfast, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Special Occasion Dining, Child-friendly, Groups
Location and Contact Information
  • Address: The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Norfolk  >  Norwich
  • Phone Number: +44 1603 427016

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of ZAKS Mousehold Diner and other visitors
2 questions
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Questions? Get answers from ZAKS Mousehold Diner staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?