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ZAKS Mousehold Diner

The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
+44 1603 427016
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Overview
  • Excellent36%
  • Very good29%
  • Average18%
  • Poor11%
  • Terrible6%
Travellers talk about
“curly fries” (32 reviews)
“burger” (183 reviews)
“wings” (11 reviews)
Closed Now
Hours
CUISINES
American, Diner, Vegetarian Friendly, Gluten Free Options
PRICE
££ - £££
RATINGS
Food
Service
Value
Atmosphere
LOCATION
The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
All Details
Write a ReviewReviews (504)
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1 - 10 of 504 reviews

Reviewed 2 days ago

We had not been to Zaks for many years as we had previously had 3 bad visits in a row at this one and then poor meals and svce at a couple of the others so decided enough was enough and voted with our feet!...More

1  Thank hillviewengland
Reviewed 1 week ago via mobile

Great food and pleasant staff. Restaurant very small so pre booking is advisable. Lovely atmosphere to the restaurant. Food came out in a respectable time. Will definitely return.

Thank jojo0715
Reviewed 1 week ago

visited on a Thursday night was busy, had booked and shown to table promptly. Service from both waitresses was exempt, could not have been better. Two of party had the Western Burger and thoroughly enjoyed it, I went for the Sea and land burger asked...More

Thank Rick E
Reviewed 3 weeks ago via mobile

I’m a big fan of Zak’s, always been good, a Norwich institution. However, Zak’s Mousehold was poor. Service was slow, but ok, they were busy. However, the burger was over cooked and dry. The grill clearly needs a clean, really poor. The black fat and...More

Thank 476jonathann
ZaksNorwich, Public Relations Manager at ZAKS Mousehold Diner, responded to this reviewResponded 2 weeks ago

Thank you for your feedback, I will investigate this further with the team, Please see your in box, look forward to hearing from you.

Reviewed 4 weeks ago via mobile

Can I say we went to zacs mousehold tonight for my sons 17th birthday there we're 14 of us and the food all came to us lovely and hot we all said our food was fantastic. The staff were brilliant too, very quick and polite....More

Thank Tracey L
ZaksNorwich, Guest Relations Manager at ZAKS Mousehold Diner, responded to this reviewResponded 2 weeks ago

Thank you Tracey for a fabulous review. The team are delighted with your comments.

Reviewed 11 October 2018 via mobile

Burgers are always good here but the service is inconsistent and a bit agro, with staff not taking it well when things go wrong. It took ages for my milk shake to come. I was having it as a dessert and we chased it twice...More

Thank LyndaGW
ZaksNorwich, Guest Relations Manager at ZAKS Mousehold Diner, responded to this reviewResponded 12 October 2018

Thanks for your review. Apologies, regarding the waiting time on the milkshakes I will follow this up with the team. The toilets outside belong to Norwich City Council, we have no control on these.

Reviewed 2 October 2018 via mobile

Very good food and quick service. The staff were from another Zak's so had to get used to where things were and done that very well.

Thank bunnyright
ZaksNorwich, Guest Relations Manager at ZAKS Mousehold Diner, responded to this reviewResponded 3 October 2018

The team was from our Thetford Zaks, they are delighted with your review. Thank you ;-)

Reviewed 1 October 2018 via mobile

It had a been a few years since I had been to the Mousehold Zak's. I drive by it often and my taste buds always get excited. Definitely a successful return visit. Visited on a Monday just as they opened and was promptly seated along...More

Thank jimmymlamb
ZaksNorwich, Guest Relations Manager at ZAKS Mousehold Diner, responded to this reviewResponded 3 October 2018

Thanks James for your great review, we try to keep authentic and reading your comments we succeeded. Thank you again ;-)

Reviewed 27 September 2018 via mobile

Went there in August for a family meal had a table for 6 was a bit tight but OK had a burger meal very nice reasonably priced service was good, wife left her phone there was able to pick it up next day very pleased,...More

Thank BMmichael
ZaksNorwich, Guest Relations Manager at ZAKS Mousehold Diner, responded to this reviewResponded 3 October 2018

Lovely review, thank you BMmichael ;-)

Reviewed 23 September 2018 via mobile

I need to say a massive thank you to Zaks Mousehold - we visited with a young girl with autism and learning difficulties and from the get go they were kind and considerate and went above and beyond to give us excellent customer service. They...More

Thank Bexb7
ZaksNorwich, Guest Relations Manager at ZAKS Mousehold Diner, responded to this reviewResponded 25 September 2018

Great review, thank you ;-)

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Special Occasion Dining, Groups, Child-friendly, Kids
Open Hours
Sunday
09:00 - 21:30
Monday
09:00 - 21:30
Tuesday
09:00 - 21:30
Wednesday
09:00 - 21:30
Thursday
09:00 - 21:30
Friday
09:00 - 22:00
Saturday
09:00 - 22:00
Location and Contact Information
  • Address: The Pavilion Gurney Road | Mousehold Heath, Norwich NR1 4HW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Norfolk  >  Norwich
  • Phone Number: +44 1603 427016
  • E-mail
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