I have been to this restaurant before and had no problems even when it has been really busy.
However, we went for a meal at 2pm on Sunday 24th July and as soon as we went to our table we had to ask for our...chairs to be cleaned as there was food on them and some of the cutlery had to be changed as it was dirty.
We asked for bruschetta for our starters but was told that they didn't have any, yet we saw bruschetta being delivered to a table nearby?
When our mains arrived two of the meals were completely wrong and had to be returned to the counter, luckily the two we required were Caesar salads so did not take long to be replaced.
After our main course no one came to clear the table or ask if we wanted our dessert. I had to ask several people before we managed to get our dessert ordered and by this time we had been in the restaurant for 2.5 hours which was crazy for a two course meal. We had to rush through dessert because we were going on to an event and didn't have time for coffee.
When I finally found someone to ask for the bill it was wrong so more time trying to sort this out.
It seemed to me that there was too little staff and no coordination.
All in all very poor service, which is a shame because the food, when it did arrive, was great.
Our initial waiter was vey helpful and friendly, but we never saw him after delivery of the main course, he was very busy elsewhere and when I spoke to the manager about the bill he was off hand and offered no apology, just gave me a new bill saying he had discounted one of the meals because of our complaint.
We will not be going to this restaurant again I think the least that the staff could have done is apologise but they just seemed to be too busy even to do this.
Like everywhere these days too many customers and not enough staff, resulting in very poor customer service.More