I visited today with my family and a (small) dog. We have been here a few times with our pet. Usually when it's warmer and have been in the rear garden. Due to how cold it was outside we sat inside. I ordered some hot...drinks. I asked to pay for my drinks and my cake when I ordered (that's fine) and to take my cake back to my table. No quibble. The member of staff asked other customers that had recently seated that 'you have to wait' in a rude voice. The drinks arrived, the member of staff saw our dog and said they're not a pet friendly establishment in a rude voice. I said we have been here a number of times and always been welcomed. She said that's untrue. I was going to request a refund because of being displeased. I didn't want to argue and asked for the hot drinks to be put in a takeaway cups and the cake in a box. When she returned she said she's been working in the coffee shop for the last 9 years in a rude voice and then changed her stance on the coffee shop being pet friendly. It's pet friendly at the front and rear garden. Why have you now changed your stance when I said we previously sat in the rear garden? Terrible customer service, absolutely rude and the drinks had no flavour. Maybe this was lost in the cardboard cups they are served in? Disappointed with the customer services from the lady considering I have been here for the last 10 years!More