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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American
Meals
Lunch
FEATURES
Takeout
Reviews (39)
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Reviewed 27 June 2023

Absolutely useless tbh,, rude let alone not on top of there payments,, could of happily been a theft and taken from them but to honest and the order wasn't right,, tried to pay and then charged me more for paying by card in delivery when...that wasn't stated in the order,, shame because they do actually do good food but the service t9day was shocking tbhMore

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 May 2023

I don't normally leave reviews but after my recent experience i feel its very much needed. I popped in after a night out- It was relatively quiet with 2 staff members on shift. The main server was overly short, snappy and abrupt when taking our...order. When asked if I wanted salad (that particular item was actually for a friend) I declined. The main server then turned to his colleague and started talking in his native language and they both started laughing. It doesn't take a rocket scientist to figure out they were being derogatory. Very intimidating and belittling behaviour from an overly arrogant man. After reading other reviews I think it may have actually been the owner. If that's the case it says it all! Ended up paying quickly and getting out of there. All in all not a very nice experience. Food was ok but there are plenty of other kebab shops in Shrewsbury with far more friendly staff!More

Date of visit: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2023 via mobile

Unfathomably rude for a early Sunday evening. Unhygienic place with a dirty counter and packaging on the floor. Avoid.

Date of visit: February 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2023 via mobile

Terrible service, extremely rude intimidating man. Loudly Making comments about the customers & shouting at them.

Date of visit: December 2022
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 October 2022 via mobile

Literally order from this place once a week…food is normally great. Ordered tonight but was cold when arrived so have the restaurant a call to advise. What ensued was a complete joke….from them saying would replace to eventually then saying they’d pick up the food...for evaluation! Absolute chaos and frankly a joke. Ended up with a refund and for us to never use again. Your business not mine…crazy…good luckMore

Date of visit: October 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2022 via mobile

I ordered some cheesy chips and a coke after a night of beers. The man at the till took my money (£10 cash) and then I waited for my order. Once the chips were ready I asked for my coke as they hadn’t put it...on the counter- the man then asked me for the money again so I explained that I’d already paid. He tried to quiz me as to how much I had paid and because I didn’t know exactly how much it was, as I just took the change, he then withheld my order. The staff were rude and ultimately took money for nothing in return. I can see why they have security on the door because they must have a lot of angry people getting ripped off by them all the time. Disgraceful establishment.More

Date of visit: September 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2022

First time traveling to this place. I ordered a simple meal bacon burger I had to say it many times and when I went to pay for my food. He said it didn’t went through so I try it again an the same thing happen..., so I tried it with another card. He is still saying the same thing. I told him I have money on my card if I didn’t I wouldn’t be here. He laugh and say I don’t got any money and kick me out of the store. I went home back to my Airbnb and look at my bank statements and saw that two transactions went to his store. I screenshot my bank statements and rush back to his store to show him it went through. He showed me his screen and it was still showing decline. He advised me to call my bank and reach out to them. I went back to the Airbnb and did so. I would like to point out I barely never do an review but to be a fast food small business but there HAVE to be some type of standards how you treat your customers. If the transactions was actually being decline or he was trying to get some free money because I don’t lived around here I lived in the US, there have to be some like that can’t be crossed. Image how he treated me the first time he met me, now image how he might treat his employees. They might serve good food but I will never go back because there customer service is terrible.More

Date of visit: June 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2022

Very good variety of food, Burgers, Pizzas, Kebabs and Chips, Great value for money food always freshly cooked and hot, staff friendly I went back to this take away on four consecutive nights and enjoyed each meal.

Date of visit: March 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 December 2021

Aweful. Rang order in clearly stated what we wanted and said multiple times and was still given the wrong food. This has happened on a few occasions. Terrible customer service and the one older gentleman behind the till is very rude.

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2021

Phoned an order through. Repeated it many time .I ordered 6 meals .when I got there my daughter ran in and collected it only to find out when we got home we only had 4 meals and full price charged. Not a happy customer

Date of visit: July 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2021 via mobile

Appalling customer service. Man on till was very hostile and ignorant. Would not recommend. I have had food from here a few times I try to give them the benefit of the doubt but the service is awful.

Date of visit: May 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2021

Had delivery this evening, food was lovely quick delivery, delivery guy very polite. Definitely use again

Date of visit: February 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 November 2020

Having not visited Efes previously, thought try with a little trepidation based on some Trip Advisor comments.Having a garden firepit evening with neighbours thought ideal quick food fix My wife found it was friendly telephone conversation upon placing our order and unusually no prepayment required....We ordered 2 boxes of mixed kebabs , chips , salad and flatbread. Upon collection , the owner was very helpful to ensure they had interpreted our order correctly and seemed concerned it came to £23 which I thought appeared to be reasonable value if of course the food was acceptable. We sat outside warmed by the firepits with our neighbours and all thought meats, salad, breads were quite tasty. As there was a good quantity of food in each box we ate half and finished off the rest cold later which was still very tasty. Unfortunately it appears customers have experienced various levels of food quality and service. We can only go by our initial experience and based on this will definitely give Efes another goMore

Date of visit: November 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2020

Kebabs were ok. Rather greasy . Horrible pitta bread and salad abit limp. Chips were hot and fresh . The men behind the counter are only interested in the girls that come in . My wife found it quite disturbing and she’s no prude ....They leer at the girls waiting . Come out of the back when someone else walks in to check them out . Can imagine secret cameras and all sorts going here. Told my daughter and her friends never to go in . These men need checking to see if they aren’t on a offenders list . It’s that bad. Ladies please beware .More

Date of visit: July 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2020

Efes Kebab House has some very mixed reviews ,but I can only say what I found, the chicken shish Kebab was very nice along with the Kofte kebab and lamb shish all cooked to perfection over open coals served with fresh tasty salad...lots of it!...The staff aren't the most friendly but certainly not rude, after all it's a Kebab house ! PS it wasn't all for meMore

Date of visit: February 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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EFES KEBAB & BURGER HOUSE, Shrewsbury - Restaurant Reviews, Photos & Phone Number - Tripadvisor