The good:
The food is really decent with a wide range to choose from. It has a real 1980s wholefood café feel, with that stodgy, carb-heavy food that in my view is no bad thing.
The cakes are always fantastic.
The physical space (including the...outside space) is very pleasant, if a little tight.
The staff are always friendly and helpful.
The not so good:
The queuing system is awful. Hard to tell if there's something you want until you've waited for five minutes and can see the counter. Maybe at least photograph the menu each morning and post it on social media? It's a terrible experience for anyone with an anxiety-related condition as decisions about what to eat have to be made at the last minute under pressure. My autistic partner hates visiting. It's also difficult if you think you might want a piece of cake but want to see if you have space after lunch, because that would mean going back to the queue for another fifteen minute wait.
The service time is really slow, and the food is generally luke warm at best by the time you sit down to eat it.
So many times I've joined the queue only to see groups come in behind me and send someone to grab a table. Tables should only be available after serving. What am I meant to do with a tray of food when there's nowhere left to sit? Alternatively, let anyone reserve a table before joining the queue, which would be fair to everyone.More