We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Rugantino Restaurant

Ancient Gatehouse Hotel | 20 Sadler Street, Wells BA5 2SE, England
+44 1749 672029
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent58%
  • Very good31%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“pasta” (49 reviews)
“antipasti” (6 reviews)
“pancetta” (5 reviews)
Restaurant Hours
Italian, European, Vegetarian Friendly, Vegan Options, Gluten Free Options
££ - £££
Ancient Gatehouse Hotel | 20 Sadler Street, Wells BA5 2SE, England
All Details
Write a ReviewReviews (443)
Traveller rating
Traveller type
Time of year

11 - 20 of 434 reviews

Reviewed 14 December 2017

Although we left it to the day before booking they fitted us in and welcomed us to a very pleasant evening meal. The Christmas presentation was inviting too. Our meal was excellent quality and enjoyed every minute.

Thank Richard M
Reviewed 4 December 2017

Had a superb lunch yesterday. The food was excellent and the service as usual was exemplary. We will be back!

Thank AndyB55
Reviewed 3 December 2017 via mobile

Our latest trip to Rugs was for a family dinner. The restaurant was bustling with a Saturday night crowd but despite this service was very good - our food was excellent - the steak was just right, fish done to perfection and the pasta and...More

Thank Patrick S
Reviewed 1 December 2017 via mobile

Just the worst "Italian" food I've ever eaten. A soul less dreary room with disinterested staff set the tone for an awful meal. The antipasti starters were bearable, the whitebait being a highlight, though smoked salmon an odd addition. The main course of chicken wrapped...More

1  Thank DJDB
Nicholas R, Owner at Rugantino Restaurant, responded to this reviewResponded 4 December 2017

Sorry to hear you didn't enjoy your meal with us at Rugantinos, even though we believe that your comments are extremely unjust to say the least. Our antipasto comprises of 4 different salamis from around Italy, with the addition of mortadella ham, Parma ham, arancini...More

Reviewed 12 November 2017 via mobile

Main course was very nice. Roast potatoes perfect, roast beef tender and vegetables cooked not half cooked! We all had Mango creme brulee for dessert. My ramekin had 4 or 5 chips aroundthecrim which for a restaurant of this calibre was disappointing and my raspberry...More

Thank PrinceandJudi
Reviewed 10 November 2017 via mobile

The staff were friendly and attentive. The food was exceptionally good . Strongly disagree with the previous poor review , can only speak from tonight's experience 👌🏻👌🏻

Thank Devongirlie
Reviewed 6 November 2017

We were recommended this venue by a local cafe as being great. My husband and I went in on an evening where the staff were not particularly stretched in terms of numbers. There were two front of house members, one of whom did not seem...More

Thank EllieLeicestershire
Reviewed 3 November 2017

This place came highly recommended, not only from the various Trip Advisor reviews but it was also recommended by locals and it definitely didn't disappoint. On arrival the staff were very warm and they seated my mother and I straight away. We ordered our drinks...More

Thank Supersam999
Reviewed 31 October 2017

We dined here early evening as we had our two young grandchildren with us. Therefore the restaurant was quite empty and we received the undivided attention of the staff. Our youngest was even offered a smaller pizza even though it was not on the menu....More

Thank GoonerGav
Reviewed 23 October 2017 via mobile

Went in for an impromptu anniversary dinner. The welcome was great as was the standard of the food. Unfortunately the two (same) desserts came out over 10 mins apart !! Much apologising from the staff but we would sooner have waited until both were ready....More

Thank Dave B
Nearby HotelsSee all 5 hotels in Wells
Ancient Gate House Hotel
218 reviews
.00 miles away
The White Hart Hotel
313 reviews
.01 miles away
Best Western Plus Swan Hotel
1,009 reviews
.03 miles away
Premier Inn Wells (Somerset)
227 reviews
.50 miles away
Nearby Restaurants
The Greek Taverna
437 reviews
.10 miles away
The Courtyard Restaurant
447 reviews
.02 miles away
508 reviews
.04 miles away
Nearby Attractions
Wells Cathedral
2,743 reviews
.09 miles away
The Bishop's Palace and Gardens
1,137 reviews
.18 miles away
Vicar's Close
751 reviews
.15 miles away
Wells Market Place
213 reviews
.06 miles away
Ask a question
Questions & Answers
Rob F
14 January 2017|
Response from Nicholas R | Property representative |
Good evening, We are open from 6 pm until 9pm on Sunday, Thank you so much for enquiry
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$14 - US$35
Lunch, Dinner, Brunch, After-hours
Restaurant features
Delivery, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Child-friendly, Special Occasion Dining, Kids, Business meetings, Groups, Romantic
Location and Contact Information
  • Address: Ancient Gatehouse Hotel | 20 Sadler Street, Wells BA5 2SE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Somerset  >  Wells
  • Phone Number: +44 1749 672029
  • E-mail
We are a family run Italian restaurant and have been for over 40 years now. We are situated directly on The Cathedral green with stunning views of the West front of Wells Cathedral. The hotel has 9 beautifully refurbished en suite bedrooms, and a restaurant that can seat 50 people. We specialise in Italian cuisine, with plenty of past and pizza options. We make our own pasta and pizza dough daily on the premises, along with fresh sauces to compliment each dish. we also have a good variety of meat and fish dishes, plenty of vegetarian options, a couple of vegan options and we are very mindful of peoples dietary requirements. I have a very talented kitchen team who work tirelesly to produce wonderful food day in day out to a very high standard. My professional front of house team are all extremly experieced in giving the best possible service at all times which enhances your meal experience with us at Rugantinos.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing