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Frankie & Benny's

Unit 5c, Festival Way | Festival Park, Stoke-on-Trent ST1 5SF, England
+44 1782 406910
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  • Excellent19%
  • Very good26%
  • Average20%
  • Poor16%
  • Terrible19%
Travellers talk about
“meatballs” (10 reviews)
“dough balls” (3 reviews)
“eggs benedict” (4 reviews)
Open Now
09:00 - 23:00All hours
Italian, American, Pizza, Diner, Gluten Free Options, Vegetarian Friendly
££ - £££
Unit 5c, Festival Way | Festival Park, Stoke-on-Trent ST1 5SF, England
All Details
Write a ReviewReviews (296)
Traveller rating
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Time of year

1 - 10 of 293 reviews

Reviewed 6 days ago via mobile

Food was amazing and with the 50% off it was under £30 for 2 mains, 1 starter and drinks, staff were friendly and accommodating

Thank James D
Reviewed 1 week ago via mobile

Absolutely appalled at the terrible service at your Stoke-on-Trent restaurant today for lunch. After seating, pleasantly treated by waitress, but then all downhill. Had to ask for a kids pack for our little one, the ‘manager’ if you can call him that, proceeded to seat...More

Thank Simon D
Reviewed 3 weeks ago

I'd seen an offer outside promoting a lunch menu for £6.95 until 5.30pm, at the time it was just after 5pm. I wasn't given the lunch menu so enquired with the receptionist, she told me the offer finishes at 5, I mentioned that it stated...More

Thank Sharon S
Reviewed 4 weeks ago

Having spent the first part of the day at water world for my sons birthday, I thought why not also treat him and his friend to some lunch. We have often been to Frankie and Benny's but not this particular branch. From the minute we...More

Thank Stage2015
Reviewed 29 October 2017

Dirty, horrible atmosphere and extremely bad service. Food was below average. A once very good restaurant, I am struggling to now find anything good to say apart from the convenient location for shopping.

1  Thank Familylunchers8
Reviewed 28 October 2017 via mobile

Went today with my family after a disastrous visit to tgi Fridays in Hanley. The service in frankie and bennys was great, drinks arrived quickly as did the food and the waitress was really nice too.

Thank Genegenie82
Reviewed 28 October 2017 via mobile

Visited today coffee was cold although changed when asked. Halloween theme milkshakes were not as described. Chicken extra pieces on spaghetti carbonara were cold. Albeit had a reduction on bill but not first impressions for a special birthday. Halloween Milkshake was described as raspberry but...More

Thank Banner1955
Reviewed 25 October 2017

Far too expensive, for the type of food they serve. You need to take a good torch, and magnifyung glass to see the menu and prices. They refuse to cater for sight impaired, except an uninterested waiter, who clearly had no time, or interest in...More

Thank Kathryn H
Reviewed 24 October 2017 via mobile

Visited on Saturday and was busy, but we didn't have to wait for a table. Been here before so New the menus. Good selection but I think the size of the meals are on the small size for the price. Food was good but a...More

Thank Gjburgess
Reviewed 23 October 2017 via mobile

Very disappointing visit to this restaurant service was very slow, dirty plates given out twice and poor food. Wondered why it was so quiet and now I know why! Will not return

1  Thank Cath S
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Nearby Attractions
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2,002 reviews
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Restaurant Details

Rating summary
  • Food
  • Value
Brunch, Breakfast, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Groups
Open Hours
09:00 - 22:30
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
Location and Contact Information
  • Address: Unit 5c, Festival Way | Festival Park, Stoke-on-Trent ST1 5SF, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Staffordshire  >  Stoke-on-Trent
  • Phone Number: +44 1782 406910
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