No customer service skills at all by any member of the staff it's ridiculous they all very rude who served us!! Used to love the place better than GOV casino.
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We ate here prior to using the casino. Staff were fantastic, so helpful and friendly and the food was to die for. Will definitely return even if just for the food.
We visited the casino on Saturday 10th January. We entered the casino around 19:00 and proceeded to the bar, and ordered some drinks. We had a quiet drink whilst watching some of the activity at the tables. Our intention was to have a drink, some food and then join the tables. We ordered our second drink of the evening (which... More
Went to the casino on Friday 19th December 2014, Food was excellent along with the service a lot better than I expected, we were a party of 12 and there was 5 other tables having the Xmas meal. Food was hot and the staff new exactly who was eating what.... The entertainment was OK for the night Abba tribute they... More
Played poker here 2 times in September. No structure. No client services waited at the bar 15 minutes to be served. ...will not return.
My wife and myself regularly visit and have yet to have a bad meal. We visited last night with friends. The service is always friendly and of a high standard. The food was first rate as usual with everyone's plates cleared. My wife got the steak which was cooked to perfection the sister in law got chicken tikka which she... More
We eat here recently having been previously and were quite satisfied. I opted for the Fish which was more like a sliver of fish than a portion, it was grey, unappetising and almost all batter. I brought this to the attention of the waiter when he enquired if 'everything was ok' and I told him it wasn't, all I got... More
I went a few years ago and the steak was very good but the rest was lacking and had not been back. Tonight though we went and it was excellent, the steaks are cooked properly and the chips and salad were good as well. The staff were friendly, the chocolate fudge cake was good too and i even made a... More
I would like to think like a lot of people quite partial to good quality food at reasonable prices, it is always a slight struggle around Teesside to find such a combination. After being recommended by a good friend that Gala Casino food was definitely worth a visit I decided to test my luck with my girlfriend by booking an... More
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