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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner
FEATURES
Reservations, Seating, Street Parking, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Cash Only, Accepts Credit Cards, Table Service
Reviews (1,702)
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Filter reviews
1,697 results
Traveller rating
1,529
126
32
5
5
Traveller type
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LanguageEnglish
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Traveller rating
1,529
126
32
5
5
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All reviews lamb cold mezze baklava tzatziki amaretti mixed grill calamari ice cream salad turkish delight cracked wheat mediterranean restaurant complimentary amaretto birthday meal great atmosphere lovely evening fantastic restaurant
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Reviewed today

Lovely experience, great food and costumer service. Great night with my family. Highly recommended restaurant. Thank you

Date of visit: April 2024
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Reviewed today

Fantastic food; delicious taste; wonderful service. Love the owners who are so friendly, happy and generous souls. Thank you for making our evening so wonderful.

Date of visit: April 2024
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Reviewed yesterday

Lovely spot for a pre theatre dinner. Friendly staff and great food at reasonable prices. I recommend the garlic prawns followed by the lamb.

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 days ago via mobile

Our first visit to this restaurant after moving to the area, to celebrate my birthday. It was really lovely. The food was great and the service was outstanding. There were three of us and we all chose different things for each course, the calamari and...lamb stood out but everything was good. My son gave me a gift in the restaurant and the waiter noticed and asked if it was my birthday (my husband hadn’t mentioned anything when booking the table). Not only did I get a complimentary desert with a candle and happy birthday sung to me, but also a bottle of wine to take away. I felt very spoilt and had fabulous evening. Lovely restaurant with great food and service, thank you!More

Date of visit: April 2024
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Reviewed 2 days ago

Great food and amazing service. They did everything they could to make my mum’s birthday so special. I particularly recommend the chargrilled lamb! Unreal.

Date of visit: April 2024
Helpful?
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Reviewed 2 days ago

Loved my first visit to Francela’s restaurant today - lunch with a friend. We had a range of salads and breads. It was all delicious, very fresh ingredients and cooked / flavoured beautifully. Relaxed atmosphere and friendly, attentive staff. Will definitely go again. Thank you...Francela’s!More

Date of visit: April 2024
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Reviewed 3 days ago

Food was delicious as always! My partner was super spoilt for his birthday aswell which was absolutely lovely ❤️ we’ll definitely be back again soon!

Date of visit: April 2024
Helpful?1  
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Reviewed 1 week ago

By far the best place to eat in Bury St Edmunds. Francela’s has beautiful food, accompanied by a friendly atmosphere and brilliant service.

Date of visit: April 2024
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Reviewed 2 weeks ago

Pleasant, clean restaurant with helpful staff and very tasty food. We will go again on the next visit to Bury St Edmunds.

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

Had an excellent meal here last night for a family birthday. The food and service were outstanding. We all had starters which were all so delicious. We had someone who was gluten free who they catered very well for. And the gluten free bread was...very nice. Main courses were all fantastic. Mixed grill was lovely all the meats were perfectly cooked. Again gluten free options were great and the staff were more than helpful. They brought out a cake and sang happy birthday and made our evening very special. Will definitely be coming back.More

Date of visit: April 2024
Helpful?
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Reviewed 2 weeks ago

Great atmosphere. Staff very friendly and attentive.. Food was delicious we had maon and dessert. Goof selection of dushes and good sized portions. Will definitely be returning

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

I came here for dinner with my family. The food is great, the best I’ve ever had in Bury. Everything was cooked so well. Nothing was to over the top or underwhelming. Just really good food and, on top of that, the service was top...notch! The guys working here were very friendly and seemed genuine. They kept an eye on us and would come over whenever they sensed we needed something but they were very conscientious not to pester us. I had a great experience here.More

Date of visit: April 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

We visited Saturday lunch it was quite busy but thankfully they fitted us in. Two course deal 21£ was perfect fir the whole family Everyone were happy ,nice atmosphere great service will be back soon

Date of visit: March 2024
Helpful?
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Reviewed 3 weeks ago via mobile

We visited this wonderful restaurant for the 1st time today as we were meeting two very dear new friends for lunch!!!! Cannot rate this restaurant highly enough! Wonderful, friendly prompt service! The staff were very patient and didn’t rush us to make our menu choices...at all! All of the staff had a great sense of fun but without being intrusive! The atmosphere in Francela’s was fantastic too! Very family friendly also. We all had a starter and a main course. The food came to the table all at the same time and was hot and beautifully cooked. My husband also had a sweet which looked delicious! After the meal we all had coffee and we were served complimentary Turkish delight with a gorgeous Amaretto liquor! Will most definitely return - haven’t enjoyed a meal so much in a long, long time. A very memorable time, quality food and great company what more could you ask for! Thank you Francela’s!More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago via mobile

My boyfriend and I came to Francela for our valentines meal. This is the second time I’ve dined here and was excited because the food is delicious and the atmosphere is lovely. The starters and my chicken dish was lovely, however, my boyfriend cut into...his lamb and found a piece of plastic the size of a guitar pic. We alerted the waiter and explained the situation. They offered us free drinks however we didn’t want any as we were nearly finished. They gave us more complementary shots and Turkish delight at the end. Overall, slightly disappointing as I thoroughly enjoy dining at Francela normally, but the food is delicious, staff are friendly and atmosphere is nice.More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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V9408TDmichaels
19 January 2022|
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Response from Arelaxedtraveller | Reviewed this property |
Are you guys inviting us?
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Katharine M
17 June 2019|
AnswerShow all 2 answers
Response from 617francelag | Property representative |
Sunday to Thursday you need order before 7pm Friday & Saturday until 5pm Regards
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fussy66
26 July 2017|
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Response from 450maxinem | Reviewed this property |
Angel hill has a big carpark right outside the door
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FRANCELA RESTAURANT, Bury St. Edmunds - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Francela Restaurant

Yes, Francela Restaurant is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Francela Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 4.5
  • Atmosphere: 5