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RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Italian, European
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, After-hours
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meals, features
Reviews (496)
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Traveller rating
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134
58
39
37
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All reviews pizza chicken carbonara garlic bread potato skins tyne theatre food was lovely friday evening portion size set menu starters newcastle lunchtime
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Reviewed 1 week ago via mobile

I used to love this place, but I was unimpressed tonight. I ordered a mozarella and tomato starter which came swimming in water, (not sure how - had the lettuce not been dried? Had they not drained the mozarella?) - and thickly dusted with oregano...(I assume in a bid to soak the water up!) Mains were ok, but that was about it, and took a full 45 minutes to arrive - sorry, but we won’t be rushing back…..More

Date of visit: February 2024
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Reviewed 8 January 2024

What a cute spot. Lovely music and friendly staff. New management have made the place feel much more welcoming. Food came out looking absolutely fabulous. The pizza was 10/10 and the carbonara possibly the best iv had in a long time. We plan on returning...next week.More

Date of visit: January 2024
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Reviewed 8 January 2024

Had a great evening last night. Under new management the service was excellent and the food was absolutely perfect. Great atmosphere and can not wait to return

Date of visit: January 2024
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Reviewed 6 January 2024

Great place to go for a dinner after a long day in the office. Had a table of four with some of my colleagues. Straightaway, a great ambiance when you walk in. Friendly and experienced staff. Food was insanely good from the pizza to the...pasta. The kitchen seems to know what they were doing! Good selection of drinks. All-round, fantastic experience. Will suggest this place for any family or business outing.More

Date of visit: January 2024
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Reviewed 1 January 2024

After visiting at the start of 2022 and being impressed with the food and service, we decided to come back. That was the first mistake. The second was attempting to use the extremely outdated and quite frankly scary toilets that were located down narrow stairs...and required squeezing past the bar seats (uncomfortable for all involved). The third mistake was ordering any kind of meat - my boyfriend ordered a type of pasta with sausage in it only to find that it was pink inside and looked like it had already been chewed up and spit back into the bowl. He chose to leave the rest of the meat and eat the pasta but even this in itself seemed like a bit of a risky move if it had in fact come into contact with undercooked meat. The servers seemed to have no idea what they were doing, they had us repeat our order 5 times and different people kept coming over to ask if we'd ordered a comical amount of times so clearly not much communication going on there. Every interaction we had was painfully awkward and seemed like it was their first day on earth and they were just learning how to speak to a human being for the first time. We were seated right next to the kitchen and could see right into it and the table where the servers were having breaks, watching their phones so loudly we could hear every word and giving us strange looks as we attempted to have a romantic meal - that was the fourth mistake, thinking that we could eat in an intimate and relaxing atmosphere. There were plenty of other tables we could have been seated at so I'm not sure why they prioritised the one where we were passed by every single server going to and from the kitchen or where we practically might as well have shared a meal with the staff on their break we were that close (I'd want somewhere a bit more private to relax on my few minutes off I would think). The cherry on top of the cake (not literally as we weren't sticking around for desserts after the meal we had just experienced) was the server or chef (not sure of his job) who decided it was appropriate to walk around the entire restaurant with his trousers so low you could tell what brand of underwear he was wearing and what he ate for breakfast. As if our appetites weren't ruined enough already. We are so disappointed as we loved it the first time but after this are pretty much guaranteed to never go back.More

Date of visit: December 2023
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Reviewed 28 December 2023

I went here with my husband and 4 year old. We had a lovely meal - delicious food, great service and really friendly atmosphere. Highly recommend!

Date of visit: December 2023
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Reviewed 22 December 2023 via mobile

Visited yesterday for our pre Pantomime tea. I was a bit skeptical, having read the reviews after I'd booked but like to give these independent places a try. We were welcomed by a lovely friendly guy on arrival and were seated in the middle section...of the restaurant. We all loved the tradional decor and cosy feel. It wasn't that busy and was a bit chilly at 1st but soon warmed up. We ordered the pasta Alfredo ×2, which was really very good, I don't often clear my plate but it was really nice. Then there were 2 pizzas and my son said this is the best pizza he had ever had and could we go back in the Christmas holidays! The other pizza was nice enough but lacked a bit of flavour (he said). Kids had some ice cream and cheese cake for desert and bith enjoyed it. There was clean plates all round. Service was efficient, friendly and perfect for what we wanted. I will definitely visit again.More

Date of visit: December 2023
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Reviewed 17 December 2023 via mobile

Arrived at 11.50am for our 12 noon booking with friends. We do this on a yearly basis for our Xmas get together. Me and my family were told to wait in a small area next to the toilet stairs as they didn't open until 12...noon. So we did, but other guests arrived and we were all cramped into a very small space like sardines. After we sat down at our table my starter arrived fairly quickly. It was OK. However, the wait for our mains was over an hour and my daughter along with our friends children became very hungry and irratable. The service was sadly terrible. I personally bought three drinks but each time I had to ask multiple times for my drink as it had been forgotten, as well as others at our table. After 75mins of opening they ran out of draught beer at 1.15pm which was appaling for a restaurant on a Saturday lunchtime. So myself and others had to buy bottled beer instead. My main meal of Spaghetti meatballs was very poor. I'm not sure if the meatballs were fresh or bought in but I could only manage two as it was poor quality. I didn't mention it to the staff as they all looked stressed out. I also witnessed a male and female member of staff arguing with each other at the bar area right next to where I was sat which was very off putting and unprofessional. Another member of staff twice left and came back with food supplies which wasnt very good for us to see. Everything was just manic. I felt no one was taking charge of the team and showing leadership. I must stress that the foul odour at the bottom of the stairs outside the toilets is disgusting. It was vile to be brutally honest. On a positive note, the pizzas looked nice, but the pasta dishes and my partners lasagne was very woeful at best. The previous year at Xmas we all went to the Italian restaurant directly next door called Insieme. We all wished we had gone there again. The friendly waitress and Manager recognised us outside so I popped in and told the waitress and manager that we should have visited there place again after our experience next door! Non of us will be visiting Pinocchio again.More

Date of visit: December 2023
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Reviewed 9 December 2023 via mobile

Nice Italian restaurant with quick service and a nice range of plates available. Bruschetta good and cannelloni very tasty for main. Does the job!

Date of visit: December 2023
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Reviewed 5 December 2023

I was recommended this restaurant as I was in a solo work visit. It was amazing, the food was amazing and the staff were so friendly and attentive. Would highly recommend this independent Italian.

Date of visit: December 2023
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Reviewed 23 November 2023

It's been a while since I've been to Pinnochio's but always remember it fondly. I'll start with the positive: the restaurant is decorated in a traditional style and its warm and welcoming. However, the service was slow, so much that we only had 10.minutes to...eat our main course, despite giving ourselves one and a half hours (we had show tickets). I told the staff several times to which the reply was: 'It's on its way." Obviously, it wasn't or we would have had it ten minutes later when I asked again. When the food did arrive, it was bland. I honestly think the pasta Alfredo was simply a jar of creamy tomato sauce from a supermarket. My friend had the lasagne, which looked nice but she said it was also bland. Overall, very disappointing.More

Date of visit: November 2023
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Reviewed 8 November 2023 via mobile

Despite the shabby chic exterior the food and service is excellent. Came here twice on our visit to Newcastle and would definitely recommend.

Date of visit: November 2023
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Reviewed 4 November 2023

We were in a large group but fell short on many fronts. Not enough meal for the money. Ran out of some of the desserts. Had no vanilla ice cream. Gave me a soup spoon to eat dessert with then when I asked for a...dessert spoon said that that was one so ended up eating my dessert with a teaspoon. Failed to add the deposits we had paid prior to the bill until reminded. The food was tasty but another restaurant/ hospitality suffering the same post pandemic problems a lot of places seem to be having.More

Date of visit: November 2023
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Reviewed 4 November 2023

It's handy for the theatre up the road, the food was tasty, service polite and quick, and it wasn't in any way expensive.

Date of visit: November 2023
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Reviewed 9 October 2023

A Monday night up in NEWCASTLE for a conference was brightened by my meal at Pinocchio. What a little jewel of a painted restaurant! Lovely service, helpful about my coeliac requirements and a delicious healthy meal of mussels, roasted veg and rucola salad, joy!

Date of visit: October 2023
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PINOCCHIO RESTAURANT, Newcastle upon Tyne - Updated 2024 Restaurant Reviews, Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Pinocchio Restaurant

Pinocchio Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4