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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours, Drinks
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meals, features, about
Reviews (295)
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295 results
Traveller rating
165
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32
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Time of year
LanguageEnglish
Traveller rating
165
51
18
29
32
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All reviews tapas burger tempura salad chicken patatas bravas black pudding bottomless prosecco grainger market for sunday lunch food was lovely dalek newcastle wowcher steph boozy fab
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Reviewed 3 days ago

We wanted to try a different roast so booked here for their half price offer. The food was fine, just right on the portion size, nice meat, crunchy veg and lovely creamy mash. Only gripe about the food was that it could have been hotter,...having cold pickled cabbage on the plate cooled it down further and the plate didn’t feel warmed so everything was tepid very quickly. Other than the food our experience was awful. Staff were surly to us and using foul language behind the bar. Service was slow, we waited over 45 minutes from seating to food and we had to ask to order. Décor probably looked ok when it was put in but now it’s more shabby s**t than shabby chic, cobwebs everywhere. The nude pictures probably seemed funny at the time but sadly did encourage the group of scaffolders next to us to make gross comments about the female staff (they might not have need encouragement but still). Grubby glasses, dreary music, wobbly chairs, no salt and pepper on the table, one toilet out of order and broken door on the other one … the list goes on. Disappointing.More

Date of visit: February 2024
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Reviewed 1 week ago via mobile

Very poor value for money. Food was cold, minuscule portions with not even a piece of bread for each person. Soggy cold potatoes - yuk. Drinks a complete rip off. We paid for an extra half out and didn’t get it. They started late and...moved us off our table before time was up so we had to drink standing up. You could only have G&T or Prosecco not both and cocktails were off the menu completely. So many other good places (I love a BLB) don’t waste your money here.More

Date of visit: February 2024
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Reviewed 1 week ago

We booked for bottomless prosecco, but we upgraded on arrival to include some more drinks. The drinks were not nice, slow service. Seemed like prosecco only would have been the better option. The food (I chose chicken strips) was not nice and I never ever...complain about food, or leave any but i couldn't finish it. We didn't receive any bread or salad on the table as advertised. Wouldn't recommend. Friendly staff though.More

Date of visit: February 2024
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Reviewed 2 weeks ago

Came from London, for a friends special birthday. She had booked for 12 and paid deposits. On arrival no table booked for us. The option was to give us a refund and leave or make do and be served from an area with low tables...to eat of our laps. The staff were very helpful in trying to make the most of a bad situation. Although they did keep the drinks flowing the food that was served was very disappointing with some dishes not available and only a small amount of stater and salad between 12. Obviously the person who took the booking made an error so maybe on another visit it would be ok . It was agreed that we shouldn’t pay the extra owed for our visit which was accepted.More

Date of visit: February 2024
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Reviewed 2 weeks ago

We went for a colleague’s special birthday and we were bitterly disappointed on all levels. The food was lukewarm and was minimal with some things not provided as advertised. For drinks there was no Bellini or Kir Royale as advertised and you couldn’t switch drinks,...e.g. from Prosseco to G&T. The seats and tables were not arranged to fit the number of people in our party. The staff were unfriendly. Never again.More

Date of visit: February 2024
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Reviewed 3 weeks ago via mobile

The good was beautiful - good size portions - which we just couldn’t finish everything (we had the small plates). Service was good - the only slight challenge was our booking (via email) didn’t quite make the system but the staff sorted it. Well worth...a visit 🥰More

Date of visit: February 2024
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Reviewed 4 weeks ago via mobile

Great bottomless brunch but could’ve done with more carbs! Had such a lovely afternoon great cocktails and the Prosecco was flowing but slightly disappointed with the “lashings” of patatas bravas, Mediterranean salad and bread. Drinks flowed but one small portion of potato and 3 slices...of bread with some lettuce leaves wasn’t great between 5 people. Small detail but would’ve made all the difference. Grave and her colleagues were great and all the other food was lovely so just a small quibble. Would defo come back!More

Date of visit: January 2024
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Reviewed 7 January 2024 via mobile

Me and my friend tried to go in and have a drink. We were dressed nicely, and hadn’t drink anything that night so we were clearly not drunk. The bouncer refused to let us in with a very rude attitude. He judged (and scanned) us...from head to toe, made us very uncomfortable. Then he pointed out that we were holding a plastic bag which is not even that big, we got some crisps to take home and we clearly are not planning to eat them there, but because we were holding that bag, we were not ‘allowed’ to go in and have a drink. If you have a clear criteria who is ‘allowed’ to spend money in your bar I suggest you to make that super explicit and put that on a sign in front of your pub! Such a terrible experience.More

Date of visit: January 2024
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Reviewed 26 October 2023

What a hidden gem this place is, stunning vibes. We booked for 4 people for bottomless brunch for a friends birthday. On the morning of the brunch we were called to let us know there was some electrical issues in the kitchen and asked to...arrive 30 mins later. This was no issue at all, when we arrived we were informed that the issue was still on going however this wouldn’t affect us having an unreal afternoon…..they were not wrong. Anthony served us and had everything from food, fizz, cocktails and shots flowing for our full stay. You really made my friends birthday one to remember Anthony and we will definitely be back (to try the Gambas!)More

Date of visit: October 2023
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Reviewed 23 October 2023

Had an amazing after lunch few cocktails. Staff were amazing. Music was brilliant. What a fabulous setting. Left my phone on the table and headed back half an hour later to find the barman trying to contact me. We will definitely be back. Excellent place...xMore

Date of visit: October 2023
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Reviewed 22 October 2023

Came here for my friends 21st with 5 friends. Gorgeous venue, great food and the service was good too. Just at the end of our bottomless brunch my friends went to the toilet before we left. Three of them were in the cubicle at once...as one of my friends was having an asthma attack so they were trying to calm her down with some privacy. Some obnoxious chef came in banging on the door as she wanted to get changed and then tried to accuse them of doing drugs. This is completely outrageous and it escalated so out of hand. The woman then started shouting at my friends until eventually the bouncer (who was lovely) escorted us all out and apologised for her behaviour. All the other staff were great but she was completely out of pocket. My friend was so upset by this and it really put a downer on the night. Please get rid of that chef- she is a horrible woman.More

Date of visit: October 2023
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Reviewed 21 October 2023

Sam was great!!! Amazing service!!! Honestly would recommend to anyone in the area!!! Must come venue!!!

Date of visit: September 2023
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Reviewed 24 August 2023

My cousin had booked online here for afternoon tea for my birthday but due to a mix up beyond their control it couldn’t be accommodated. The manager Anthony called her personally to apologise and offered tapas instead with some Prosecco on the house which we...thought was above and beyond customer service wise. As she had booked elsewhere for the afternoon tea she had to decline but we were grateful for his call all the same. He then said well pop in and I’ll sort you out some drinks. Anthony went completely out of his way to make up for the afternoon tea which wasn’t their fault to start with, was so welcoming and pleasant, looked after us all night so much so we stayed for a good four hours despite expecting to pop in for a drink and leave. His customer service is second to none and credit where credit is due for someone who clearly has passion for his job and customer service at heart. The bar itself is comfortable and stylish with a great atmosphere pleasant staff. Thank you so much Anthony for making a fantastic birthday day out, you’re a fantastic manger and the place is lucky to have you!More

Date of visit: August 2023
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Reviewed 23 August 2023 via mobile

I booked online for afternoon tea for myself, mother and my cousin for my cousin's birthday treat. I got confirmation but then got phonecall to say you needed to give 48 hours notice. I had booked on the Monday for the Tuesday but it didn't...know this. I said not to worry and I would try get in elsewhere. Not long afterwards the manager Anthony personally rang me to apologise profusely for the mix up and offered to do us tapas and prosecco as an alternative which I thought was extremely kind. Unfortunately I had only just booked in somewhere else when he rang so he said to pop in later and he would sort us some drinks out to compensate for the mix up. Again I thought this was very kind and extremely good customer service. We did pop in and I'm so pleased we did!!!! Anthony got us some drinks and brought them over to our table himself. He was very gracious, polite and friendly, as was the other barman on duty. Its not very often you come across such excellent customer service but we were overwhelmed how well we were treat. The whole experience and the atmosphere was so good that we ended up staying there for 4 hours as the place is so peaceful. The seating area where we sat was soft leather . Beautiful surroundings and decor, floral draped ceilings and walls, the vibe is so chilled, soft mood lighting, the music is also laid-back and chilled so you hardly notice it in the background as you chat and relax. . We wished we had more time to spend there. Anthony made sure we had a fabulous time and my cousin who's birthday it was said she had the most amazing time. We will definately be back to try the tapas. They also do fabulous Sunday lunches too and will be getting a new chef in a few weeks so will have even more excuses to keep popping in! If you haven't been here before you simply MUST come if you want a beautiful and relaxed dining or drinks experience. We will be back VERY SOON. Thank you for making night a very memorable one. 🌸More

Date of visit: August 2023
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Reviewed 11 August 2023

Not good for people with food allergies. We contacted the venue weeks before a hen party to check they could accommodate a nut allergy and gluten free, and were told they could. When we got there this was not the case and we were told...we could not eat anything there due to cross contamination and the kitchen could not cater for us. The menu states numerous items are gluten free.. this is really dangerous! They are not safe as they use the same fryers so they are not actually gluten free. They also could not cater for a nut allergy either even though this was discussed prior to booking. Service wasn't great and I have tried to discuss the issues with them since our visit over 2 weeks ago and they don't seem interested, the menu still currently lists items as gluten free also even though they are not safe.More

Date of visit: July 2023
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Questions & Answers
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T9102ZAmichellem
15 May 2017|
AnswerShow all 2 answers
Response from doreens222 | Reviewed this property |
Ah yes shabby chic but I just had string balloons 🎈 all along the tables you'll have a fab night, fab service fad staff fab burger 🍔 enjoy 🎈🎈🎈
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NO28, Newcastle upon Tyne - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about No28

No28 is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4