To be fair, it was busy, Saturday 26th March 2022, a warm sunny day.
We managed to find a seat inside, table 105. We placed our order via the QR Code system at 1.29pm
Order #24360989, 26 March 2022, Confirmation code: PZTX
Estimated delivery time...13:45 - 26 March 2022
Any problems, please contact us 01789 404600
Pint Pravha £4.60
Half pint Stowford Press £2.45
The Gaffer Burger £15.00
Curly Fries £3.50
BBQ Pulled Pork £3.50
Total £29.05
We placed the order via the QR Code at 1.29pm, the estimated time was 1.45pm, not bad, 16 minutes, at 2.15pm, 46 minutes after ordering, I went to the bar to ask about the order, being told it would be about an hour, the estimated time is wrong.
A young male waiter by my side, chipped in and I asked "can you check for me?" I returned to our table and we never saw him again to which, a few minutes later a lady waitress was clearing a table next to us, so I asked her. She returned with our order (just being plated up) at 2.19pm.
Order to table taking 50 minutes, this is not acceptable, if we were made aware of this prior to ordering we would have dined elsewhere.
Admittedly, we didn't have to queue up at the bar to order if it was a non QR Coding system, but table service for ordering would be very helpful for information but when the ordering system tells you an estimated time of 16 minutes, you don't expect it to take nearly an hour.
We have eaten at Cox's Yard many times over the past 13? years, but this was marred by the lengthy delay and not being kept informed by a system that is not fit for purpose in the lead time.
The only positive was, that the food and drinks were delicious, as to be expected.More