Used to be a lovely spot for an outdoor drink in the nice weather, but we were underwhelmed to say the least. Seemed to be entirely staffed with young kids - apart from one lad they were completely disinterested and had next-to-no basic customer service...skills (ie. at least smile at the customer) . The toilets were an absolute disgrace - no hand soap, empty toilet rolls and water all over the floor, and overflowing sanitary bins in the middle of the day. HorribleMore

Very mediocre food. The buns on the burger were too thick and the atmosphere felt lonely. The starters menu was also quite limited. Could do with a more vibrant atmosphere and more appealing food.

looks like a nice enough place from the outside but quickly deteriorates once you get in the place. We were just about to go to the theatre next door when the security guard came and started jokingly scuffling with one of the staff members before...tackling him into the floor, laughing the whole time. I have never ever EVER seen such behaviour in any establishment and i hope that you have serious words with both members of staff involved. We were pretty shocked at this and left immediately. The entire staff were pretty unprofessional and seemed to mostly be messing around which meant our drinks took a fair while too. They were all quite scruffy.More

To be fair, it was busy, Saturday 26th March 2022, a warm sunny day. We managed to find a seat inside, table 105. We placed our order via the QR Code system at 1.29pm Order #24360989, 26 March 2022, Confirmation code: PZTX Estimated delivery time...13:45 - 26 March 2022 Any problems, please contact us 01789 404600 Pint Pravha £4.60 Half pint Stowford Press £2.45 The Gaffer Burger £15.00 Curly Fries £3.50 BBQ Pulled Pork £3.50 Total £29.05 We placed the order via the QR Code at 1.29pm, the estimated time was 1.45pm, not bad, 16 minutes, at 2.15pm, 46 minutes after ordering, I went to the bar to ask about the order, being told it would be about an hour, the estimated time is wrong. A young male waiter by my side, chipped in and I asked "can you check for me?" I returned to our table and we never saw him again to which, a few minutes later a lady waitress was clearing a table next to us, so I asked her. She returned with our order (just being plated up) at 2.19pm. Order to table taking 50 minutes, this is not acceptable, if we were made aware of this prior to ordering we would have dined elsewhere. Admittedly, we didn't have to queue up at the bar to order if it was a non QR Coding system, but table service for ordering would be very helpful for information but when the ordering system tells you an estimated time of 16 minutes, you don't expect it to take nearly an hour. We have eaten at Cox's Yard many times over the past 13? years, but this was marred by the lengthy delay and not being kept informed by a system that is not fit for purpose in the lead time. The only positive was, that the food and drinks were delicious, as to be expected.More

Visited with a friend on Saturday afternoon. We've never been before. We approached what we thought was the main door. There was a sign saying 'no entry, use door on the left" We thought it meant to use the left hand side of the door....We went on and headed to the bar. A member of staff appeared and said loudly that we'd come through a no entry. We were totally surprised and he repeated it loudly and told us there was no bar service. We said there should have been a member of staff outside at the correct entrance. We were both shocked at his attitude and how he spoke to us when we had genuinely misunderstoos the sign. In hindsight I wished we'd taken our custom elsewhere. However the wine was nice and we sat outside by the river. I won't return though.More

We had the most amazing burger. Juicy, seasoned perfect. Cooked as a professional chef would. I didn't want to sip my drink because the taste in my mouth from it was so good. Value for money was spot on. The size was immense. Staff so...friendly, with a bit of banter, it showed they enjoy working there. We are local people but never been before however it was actually recommend by another resturant. Totally impressed and happy we did.More

Waited over an hour gor food and staff were not even apologetic, absolutely dreadful. Its only saving grace is that it is by the river. Avoid if you canMore