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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£15 - £70
CUISINES
Chinese
Special Diets
Vegan Options, Gluten Free Options
View all details
meals, features
Reviews (516)
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511 results
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276
142
48
29
16
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LanguageEnglish
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Traveller rating
276
142
48
29
16
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All reviews prawn crackers rice duck chinese food set menu lovely restaurant lovely evening takeaway lunchtime
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Reviewed 5 weeks ago via mobile

A fantastic venue and the food is amazing. Whilst offering great service standards, nothing is too much trouble and you are always made welcome on a personal level. Highly recommend the venue and the takeaway as well.

Date of visit: May 2024
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Reviewed 6 May 2024

It's a long time since we have had a meal at the China palace. The food was excellent. Delicious duck. Although the service was good, the waiting staff seemed a bit fed up. I realise catering is a hard life, but the service is very...much a part of the experience. I still think this is a great Chinese.More

Date of visit: May 2024
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Reviewed 26 April 2024

Yesterday I ordered through Uber eats and unfortunately one of the dishes was missing. I escalated to Uber and got the money back for that dish. Yes, I'm glad I got the money back, but the point is that if you order something, it's obvious...that a family member can't wait for the food to arrive to eat that product and will be more than disappointed when they find that in the delivered bag, exactly what he wanted, is missing. We tried to get over this and when we sat down at the table, we found that the Salt & Pepper Squid (which only this product costs £13.50) had no trace of salt or pepper. It tasted like food for the sick. The rest of the food was good, NOT WOW, but incomparable to the restaurants in China Town London (I'm not referring to all you can eat) but to restaurants with table service. If someone from management is investigating whose shift this happened to, for improvement, my order was 42B80 25th Apr 6:46PM.More

Date of visit: April 2024
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Reviewed 18 February 2024 via mobile

Lovely restaurant, very busy. staff did not give much attention to us and male staff appeared miserable and abrupt!! Food was good portion but not as good as last visit.

Date of visit: February 2024
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Reviewed 14 January 2024

I wanted to treat my elderly parents who wanted a good Chinese meal. At 92 Dad is not very steady on his feet and Mum is Celiac and obviously requires gluten free. I rang the day before to ensure that both of these issues could...be catered for. I was told there are only 3 steps to get into the restaurant and we would only have to speak to the waiter on arrival regarding the dietary issues. The fact is there are only three steps into the restaurant but then after that there are numerous steps inside as the building is on a variety of levels. As regards the dietary needs we were told that I should have called ahead of time (which I did) and that all of the food was now marinating and initially there was nothing available. After numerous visits of the waiter who didn’t seem to have a clue, eventually the manager came over and gave my mother just 1 choice only and spoke to her as if this was a big favour. The entire experience was ruined from the first instance knowing that what I was told on the phone was nonsense. My advice is do not go here if you have any disabilities.More

Date of visit: January 2024
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Reviewed 25 December 2023

Best Chinese food around. We normally have the set meal, which is more than enough for two of us. The service is always good and friendly. Nice rose wine too!!

Date of visit: August 2023
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Reviewed 23 December 2023 via mobile

Beautifully decorated inside and the food was delicious. Really welcoming friendly staff - will return to try more dishes.

Date of visit: December 2023
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Reviewed 17 December 2023

£330 Lunch bill for family of 8 + 1 small child. This included £30 service charge. This only included one small beer alcoholic drink & lots of Chinese tea. The food main courses were very good But £18 charge for 4 small side plates of...prawn crackers was excessive & rarely charged by most Chinese restaurants. Also £16.80 for a soup size bowl of egg fried rice which was supposed to be for 3 was very expensive. Unfortunately you dont know about these until the bill arrives so if you go to China palace Arundel ask for each portion of rice in an individual bowl & beware the small dishes plates of prawn crackers are £4.50 each, nobody minds paying for good food & service but we felt we were ripped off & shall not be returning.More

Date of visit: December 2023
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Reviewed 6 November 2023 via mobile

Visited midweek evening for birthday meal. Hadn’t been here in years and came hoping that we would get a decent Chinese meal, which seems difficult to get elsewhere locally. We weren’t disappointed! We started with spring rolls and chicken satay both delicious and fresh. We...had chicken with ginger and garlic and chicken chow mein mains. We also had steak in black bean sauce on recommendation of our waiter. It was the best steak I’ve ever had in a Chinese or in many other places to be fair! It was so tender and absolutely delicious! Still thinking about it now!!!! 😂 Service was really good, friendly and helpful but not intrusive. It was busy for a Thursday which must be a good sign. Surroundings are lovely and all in all we had a really lovely evening - thanks China Palace for making my birthday eve so nice. Will definitely be back soon!More

Date of visit: August 2023
Helpful?1  
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Reviewed 3 September 2023 via mobile

I phoned on the Sat to book, was advised they close at 2 and last food orders 1.30, so I asked if ok to book 1.15, was told yes. Arrived on time on Sunday to an empty restaurant, first thing said to us was that...they close at 2. After that friendly greeting I asked if we would be thrown out at 2, was told we wouldn't be. Another couple arrived shortly after us to the same greeting re closing time, they promised they knew what they wanted and would be very quick. Our menus arrived, covered in food sauces, we asked for clean ones. We ordered a set menu, waiter looked concerned, said starters would have to come same time as crispy duck, we said ok. While having our starters, waiter came out to advise mains would come soon as chef was finishing. We were made to feel very uncomfortable and under serious time pressure throughout, really feel they shouldn't bother opening for lunch if this is their attitude to customer service. I thought this was going to be an enjoyable experience in a restaurant with a good reputation. Unfortunately it was nothing of the sort, we will never return.More

Date of visit: September 2023
Helpful?1  
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Reviewed 27 August 2023 via mobile

Outstanding food, welcome and service. Lovely atmosphere. Staff couldn’t do more for us and everyone was looked after perfectly. Delicious - possibly the best Chinese I’ve had.

Date of visit: August 2023
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Reviewed 19 August 2023

Best chinese takeaway we've ever had!! Was staying locally in Arundel. Very accommodating as arrived a little early but SO friendly and quick. Was all so tasty and gutted not closer to where we live.

Date of visit: July 2023
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Reviewed 7 August 2023

Best Chinese around. Great choice on the menu, with a nice selection of set choice meals. Always good food, good service, good atmosphere.

Date of visit: July 2023
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Reviewed 3 August 2023

Ordered takeout. Really expensive with having to tip Uber driver. And quality of food, really disappointing. Do not understand high ratings.

Date of visit: August 2023
Helpful?1  
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Reviewed 9 July 2023

Had a bit of a bad customer service experience here some years ago, but as we are local decided to give it another go! Have to say it was a complete success! Excellent air conditioning on a muggy humid summers evening in the elaborately decorated...restaurant. An excellent menu with good customer service, we didn't have to wait long for any courses. The food was very good and while not representing particularly good value for money was still very enjoyable, we will return!More

Date of visit: July 2023
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Questions & Answers
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Wendi R
4 May 2015|
AnswerShow all 3 answers
Response from Dan O |
This is a Chinese restaurant so I doubt it.
3
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CHINA PALACE ARUNDEL - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about China Palace Arundel

Yes, China Palace Arundel offers takeaway services.

China Palace Arundel is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4