I was charged £8.60 for two oat milk coffees with caramel….ridiculously over priced - didn’t taste good either. I object to being charged 50p more per cup for oat milk. Medium size is gone in about four mouthfuls. Service rubbish as well - was left...standing at till for 5 minutes whilst staff did other trivial things. This used to be a great place back in the day but they’ve lost their heritage. Last time I visited had the same tasteless coffee / will never visit this place again. Rip off merchantsMore

I have been a loyal customer here for years since they first started selling retail coffee from the small office. I love the brand, the company ethics & staff usually very welcoming. However in the past year there has been some staff changes & in...particular there is a male member of staff who does not greet you or make you feel valued as a customer , everything seems to be an effort like he’s doing you a favour & he doesn’t even look you in the eye. I have raised this before with management but sadly nothing has changed & I won’t be returning. Yesterday there was this man making the coffee & another man taking orders. Both lacked customer service. Anything heated was burned to a crisp including cheese toasties & sausage rolls, they forgot half of our order & I noticed a customer after us got a totally different drink than she’d ordered. I don’t mind paying the high prices there but I expect guaranteed decent customer service - a smile & welcome to start with. Such a shame as the setting is superb & the coffee is good.More

We have been loyal customers of Edgcumbes for many years and purchased £100s of products over that time. We recently went for coffee at the cafe in Ford only to be met with rudeness when we asked for proper porcelain cups rather than the plastic...cups we were given. We were told that in future we would only be able to have plastic cups (recycled plastic) and not have the choice to have a porcelain cup for our coffee at the cafe. As a result of this experience, we considered it appropriate to give customer feedback as suggested on Edgcumbes website. We did so because we imagined that we may not be the only customers disappointed to pay a premium price for coffee served in a plastic cup. However, despite two emails we received NO acknowledgement or reply and so sadly we will have no option but to take our custom elsewhere.More

A beautiful place, lovely coffee, nice snacks. We walked there from campsite. Sadly - they no longer take CASH. Luckily I had a card, and if we hadn't just walked 5 miles, we probably would have declined to stay there.

Nice ambience but the guy behind the counter needs some customer service training. No greeting, no smile and very abrupt. I work in a coffee shop and always greet my custoners with a hello, how are you today what would you like sir or madam....Cakes rather expensive but I have to say the carrot cake was lovely.More

BRILLIANT 👍 As someone visiting from Australia who are ‘passionate’ about there coffee, this little gem has restored my faith in finding a decent cup outside of London!! Coffee was great, milk temperature as it should be (not burnt to death as so many cafes...do!) and option of using whole milk too not just lite or skim, here is a very happy customer Service great, lovely selection of goodies - definitely worth driving out of your way for a lovely coffee 🙂More

We have been here a few times recently, as a couple and with the family, including dogs. Parking is always easy and dogs are allowed in the inside seating areas. I alway have to ask for my coffee to be extra hot otherwise it is...too cool for me. Since we first started visiting the hot food selection has reduced down to bacon bap’s and ham & cheese toasties. A nice coffee shop but limited food selection.More

Stumbled across this place whilst visiting area. Friendly, knowledgeable staff, fabulous Americano coffee, also had a cheeky cake, raspberry Bakewell which was delicious. Sat in cafe which was clean and comfortable. Good parking Great little shop where you can get probably any type of tea...or coffee you could ever wish for! If you're in the area and you are a coffee (or tea) lover definitely recommend you drop in.More

Indifferent unsmiling service and time spent in cafe made fraught by overloud conversation between "trade" female member of staff and possible new client. The whole cafe heard every word spoken - some of which was about the profitability of certain drinks - the whole conversation...was overpowering - we will not return.More

Ideal stop off on our journey along the A27 and then we found GuageMaster Model Railway shop nearby, also worth a visit. Great coffee and cakes, good find and we will return when we are in the area.

nice enough once you have got past the team, nice decor, odd staff with no greeting and extreme awkwardness. Good coffee, nice foodMore

Never normally had a bad visit but this Sunday at 14:30 felt way off. The gentleman serving was extremely aloof, blunt and ‘looky’. We had the vibe we were an inconvenience especially when asking about the cakes we were ordering. I don’t think it’s unheard...of to ask for clarification on a product when you’re paying £4.25 for a small slice. The two ladies making our coffees were as pleasant as always and the vibe of the area was nice. Wouldn’t rush back now.More