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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features, about
Reviews (180)
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177 results
Traveller rating
79
34
19
10
35
Traveller type
Time of year
LanguageEnglish
Traveller rating
79
34
19
10
35
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All reviews burger old church converted church lovely pub food was lovely pubs chi
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Reviewed 1 week ago

Came in with my friends after university induction day, atmosphere was really nice, great music playing in the background. Bar staff where really friendly and chatty, we will definitely be coming back regularly 😀.

Date of visit: September 2021
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Reviewed 1 week ago

Went there the other evening with family and friends ... 12 of us ... in a pretty empty place ...and still the service/food was unbelievably poor!!! Staff were untrained with little or no clue of what to do ... how even to operate the till!!...Food eventually arrived after a overly long wait and it was not good!!! And left my party without cutlery ... meaning they had to start with their fingers!!! Totally unacceptable ... they were not ready/prepared to open the doors to the public and should not be allowed to do so again until someone takes responsibility ... invests in some training and learns how to operate a business ....totally incompetent!!! Embarrassing for all concerned .... and somewhere I'd tell people to avoid!!!More

Date of visit: September 2021
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Reviewed 2 weeks ago

Popped in here for a quick drink while we were deciding where to go next. The pub was empty. We decided to order some chilli nachos to keep us going while we were chatting. They came out still frozen in the middle. I told the...bar man and he touched to see if it was frozen. No apology, he took them off bought them back in a few minutes and said they are fine now. I asked if they were a new portion, he said no. I said but you touched them and he said I have clean hands after wiping his nose with his hand. My husband said leave it just give us a refund please. Got given a refund and still no apology. Bad customer service and the chef needs a cookery lesson!More

Date of visit: September 2021
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Reviewed 4 weeks ago

Went on Friday night, friendly staff and quick service, music was great with a lot variation in the set. Loads of choices of shots and they have 20% off with student ID! massive venue and great crowd. dont know why people go spoons or vestry...instead of here.More

Date of visit: August 2021
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Reviewed 20 August 2021

Oh dear. I don't like to leave negative reviews, but I feel I must. We came here on a Thursday evening with a visitor for a bite to eat, as we could not find a pub to accommodate us after a bit of a crawl....By then we were famished and just wanted a quick supper. On arrival, we were impressed with the setting - set inside a former church. The decor is confused, part bar/pub, part restaurant, part students' refectory. The staff were very friendly but a bit clueless - had to ask in the kitchen if they were serving food! We were served a very average lasagne each. But what did it for us was the truly DEAFENING music - we could barely hear ourselves think and could not conduct a civilised conversation as one of us is half-deaf. It made for a stressful experience. Why do they feel the need to do that? I feel this place has an identity crisis and cannot quite decide what it is. But the decor and food badly need improving. We shall not return.More

Date of visit: August 2021
Helpful?1  
Reviewed 19 August 2021

Food barely edible, was cold , when they remembered side order was burnt unable to eat! Shame such a lovely setting !

Date of visit: August 2021
Helpful?1  
Reviewed 18 August 2021 via mobile

This business clearly has staffing issues. Food was slow ( over an hour wait) and when it came burgers were under cooked, fish watery and not hot enough. No side salads as described or cheese in the burgers. Incorrect side with the fish and chips....When I complained I was told the manager was doing the cooking as the inexperienced kitchen assistant wasn’t able to cook the full menu and had refused to do so when asked. As well as the dodgy food preparation, it was really annoying to not have known there were likely to be delays and we could have gone elsewhere.More

Date of visit: August 2021
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Reviewed 12 August 2021 via mobile

Very inexperienced staff. Ordered a coke and they obviously only sell diet/ low sugar drinks which is fine but with allergies to aspartine etc they really should make you aware of this. Tables were not wiped down. Food was ok

Date of visit: August 2021
Helpful?1  
Reviewed 3 August 2021 via mobile

Poorly managed, not very clean, food was a joke. Staff couldn’t pull a pint. We refused first drinks, had some nibbles advertised as Nachos, what we had was 50 or so Nachos in a solid lump with some salsa and guacamole chucked on top. We...had to break them up to eat them.More

Date of visit: August 2021
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Reviewed 2 August 2021

We saw the Duke & Rye when across at the Cathedral, and it looked so nice from the outside, we decided to visit for lunch. Inside it was really nice too. We ordered a couple of drinks, and 3 light bites to share - nachos,...chicken strips and ribs. All good so far. After waiting about 40 minutes, only one person was behind the bar and another (the manager?) had gone outside with a paint brush. At this point, drinks finished and getting hungry, there seemed little point speaking to the lady behind the bar about our lunch, as she was busy serving people at the bar, and it was obvious she wouldn't be able to do anything. I'd seen a guy bring out some food for a table near us, and he appeared to be both the chef and waiter. I therefore sat watching for him to come out again, and when he did, I walked right across the pub to ask him where our food was, as we'd been waiting 40 minutes for 3 snacks. He apologised and within 5 minutes they'd arrived. I suspect the food was prepared anyway, as it was so quick after speaking to him that it arrived. I got the impression he was the only person making, and serving food. It was OK, but really not worth the 45 minute wait. In between the chat with the chef and the food arriving, the chap with the paint brush came back in and asked whilst passing if we were waiting for a drink. I told him about our wait, and instead of asking us what we'd ordered, and how long we'd been waiting, he completely brushed me off saying something like "oh yes, there's a bit of a delay". He really didn't seem to get how customers must have felt in the circumstances. At no point did any member of the team tell any customers ordering that there was such a delay - if you understand that when ordering, at least you can make a decision, but waiting 45 minutes for three small snacks at lunchtime without warning is too long. Apparently the table near us had waited 50 minutes and we saw another guy spend 10 minutes at the bar trying to get a refund for a plate of chips that never arrived. He told me he knew an area manager, and he was disappointed as the service used to be good. On the way out, I tipped off a group of 6 people who'd arrived to eat, and they decided not to risk it, and went elsewhere. Finally, there is a sign at the entrance asking you to wait to be seated, but mostly people hung around until the bar staff (often just the one person) noticed them, and shouted over to say "sit where you like" - so what's the actual point of it. My suggestion - if you have a great looking pub/restaurant opposite the main tourist attraction in the city, make sure you staff it properly, especially in the kitchen, with enough chefs and waiting staff at lunchtime.More

Date of visit: July 2021
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Questions & Answers
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braveafricanprince
8 June 2019|
AnswerShow all 4 answers
Response from OriginalTubaGuy |
Hi there, Dogs are more than welcome in the pub :) frequently bring my dog in.
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Frequently Asked Questions about Duke & Rye

Duke & Rye is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 4
  • Value: 4