I've been going here off and on for a few years, but not so much now.
Positives - good choice of sandwiches, always well stocked, great coffee, nice pizza slices
Negatives - quite a few of the staff are miserable or rude, I've witnessed the...manager's abusive response to someone who dared to politely complain, and when they gave me the wrong coffee once I was practically accused of being in the wrong rather than just saying sorry and making another. The enormous queues out the door over the lunch period clearly makes them think they don't need to bother with good customer service which is a shame. Also, for me the bread is too thick and overwhelms the sandwich, leaving me feeling bloated for the rest of the day! Salads are ok but tend to have a LOT of lettuce with no dressing.More