I am really not one to give bad review lightly as I run a business myself and I know how harsh / petty some people can be HOWEVER....
I have never in my 25 years of existence had such shocking customer service, let alone in...a restaurant, I'm talking customer service in general.
It was my fathers birthday and he ordered a steak. Firstly we were told by a young waiter with serious attitude problems that one dish wasn't available that two of us had ordered and so 'one of us would have to order something else unless we (me and my mother) wanted to go for a scrap outside for the fish'. An unbelievable thing to say to a customer. An incorrect meal was served to my father and we politely told the same young waiter that this wasn't what we ordered. He grunted back 'That is what you ordered Ive got it on my paper and so you are wrong'. All 4 of us were gobsmacked what had just been said and my brother said to another young waiter 'is that a correct way to speak to a paying customer.' The young waiter said 'why you being rude' in his face. Another waiter dropped a glass by accident and the first horrible young waiter said 'if he does that again I'll sack him'. The only thing that needs to get sacked is your attitude and your stupid haircut. After being served our food, we were completely ghosted and ignored by the two young waiters and our plates were left out on the table for 30 minutes. After speaking to the owner about this, he was apologetic and offered us free food and drinks. After we simply asked for the bill, he persisted, offering us free food, cocktails and desserts in a desperate, insincere attempt to rescue his restaurant from a one 1* review.
Well here it is...More