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The Cafe at The Hive

The Hive Sawmill Walk The Butts | The Butts, Worcester WR1 3PD, England
+44 1905 616190
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Overview
  • Excellent14%
  • Very good25%
  • Average12%
  • Poor23%
  • Terrible23%
3 weeks ago
“Cheap and convenient”
17 Jan 2017
“Could be better”
Closes in 29 min
All hours
CUISINES
Cafe, British
PRICE
£
DETAILS
The Hive Sawmill Walk The Butts | The Butts, Worcester WR1 3PD, England
Service
Food
Value
Atmosphere
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Reviews (47)
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1 - 10 of 47 reviews

Reviewed 1 week ago via mobile

came here for a coffee first time of going into the cafe prices are not to bad the staff looked miserable dropping cups on the floor not concentrating on what they was doing won't be coming back again in a hurryMore

Thank cheekysarah29
James E, Manager at The Cafe at The Hive, responded to this review

Dear Cheekysarah Thank you for your feedback. I have passed your comments onto our café supervisor. These are not the standards we expect of our staff and it is not the norm for our café. We do hope you will visit again and will see...More

Reviewed 2 weeks ago via mobile

We only had hot beverages which where good. The place was clean however that's all the good points. The kitchen staff had their hair hanging down and not tied up properly. They had no hair nets or hats on. The food on the hot counter...More

Thank Jonathan M
James E, Manager at The Cafe at The Hive, responded to this review

Dear Jonathan M Thank you for your feedback. These are not the standards we expect of our staff or the food served. I have passed your comments onto the café supervisor, who is available Monday-Friday if you wish to speak with her. Regarding the food...More

Reviewed 3 weeks ago

Useful for a quick snack or a coffee if you're working at the library. There's often a deal available at a very reaasonabke price. It's not exciting and the counter service is very slow but it is convenient.

Thank Tranter
James E, Manager at The Cafe at The Hive, responded to this review

Hi Thank you very much for your feedback. We hope you will visit us again soon.

Reviewed 17 January 2017

Very reasonably priced food , decent surroundings and obviously extremely convenient when on trips to the library . The food was fine , but the service slow and unprofessional . Staff just standing around , unsure of what to do when there is a queue...More

1  Thank HappytravellerClaire
James E, Manager at The Cafe at The Hive, responded to this review

Dear Claire Thank you for your feedback. We're disappointed to hear that the service was not as you would wish it to be, nor indeed as we expect. I have passed your feedback onto our café supervisor. We're glad you enjoyed the food and the...More

Reviewed 20 November 2016

Good clean café, friendly attentive staff and a decent range of food and drink. I use this Café regularly when at the Hive and not just because its there but because of the service. I can recommend the Café at the Hive as you can...More

Thank Charcheech
James E, Manager at The Cafe at The Hive, responded to this review

Dear Charcheech Thank you for your feedback. We hope you will continue to enjoy using the café and will pass your kind comments regarding service on to the café team.

Reviewed 18 November 2016

The Hive itself is a wonderful place to visit. I went there when visiting Worcester simply to see what it was. It's a library from kids' level to university researchers' level. It's a one-stop place for Council services. As this is a report on the...More

Thank Peter G
James E, Manager at The Cafe at The Hive, responded to this review

Dear Peter Thank you very much for your review. We hope you will visit again soon.

Reviewed 14 October 2016

We just went in for tea for 2. When we sat down with our tea, we found the 2nd saucer was wet with tea and had a long blond hair stuck in the tea on the saucer. I went to ask for a new saucer,...More

Thank Sazzle2008
James E, General Manager at The Cafe at The Hive, responded to this review

Dear Sazzle2008, We are sorry to hear that you had an unpleasant experience during your recent visit to the Café at The Hive and apologise for it not meeting the standard we both expect. However, we were surprised to hear that you were dealt with...More

Reviewed 17 September 2016

Rather expensive on most of their food/drink but over all not too bad. I found their veggie pasties to be like cardboard but their cheese & onion slices are ok! Place is big and breezy and light, nice café and good staff.

Thank Phil H
James E, Manager at The Cafe at The Hive, responded to this review

Dear Phil H Thank you for your feedback. We have noted your point regarding the veggie pasties, and hope you will continue to enjoy visiting the café.

Reviewed 10 August 2016

Visited for coffee and a snack. Very conveniently located with god service and decent food and drink selection. Well worth a visit, as is the HIVE - worth visiting to see the architecture and the views.

Thank Richard W
James E, Manager at The Cafe at The Hive, responded to this review

Dear Richard Thank you for your kind feedback. We're introducing some new products, including a very tasty quiche, so we hope you will visit again soon and let us know what you think.

Reviewed 7 August 2016 via mobile

The café at the Hive needs a big rethink. A fantastic family facility is let down by the food and service at the café. The quality of the food has declined since the Hive opened and the prices are too high for the food on...More

Thank Andrew D
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Breakfast, Lunch, Dinner
Restaurant features
Highchairs Available, Wheelchair Accessible, Accepts Mastercard, Accepts Visa, Takeout, Seating
Good for
Child-friendly
Open Hours
Sunday
08:30 - 21:00
Monday
08:30 - 21:00
Tuesday
08:30 - 21:00
Wednesday
08:30 - 21:00
Thursday
08:30 - 21:00
Friday
08:30 - 21:00
Saturday
08:30 - 21:00
Location and Contact Information
  • Address: The Hive Sawmill Walk The Butts | The Butts, Worcester WR1 3PD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Worcestershire  >  Worcester
  • Phone Number: +44 1905 616190
  • E-mail
Description
We are a small cafe, serving a range of pastries, hot snacks & light meals, freshly prepared sandwiches, baguettes & paninis made to order. Our cakes are made locally, and we have a good variety of biscuits, fruit and yoghurts with a range of hot & cold drinks. We have some great weekly & monthly special offers, and there is a discount for Worcester University students too! We can cater for special diets, such as gluten-free, dairy-free, vegetarian & vegan. There is full disabled access to the cafe, and children are very welcome. Daily newspapers are available so you can relax and enjoy your visit.