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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
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meals, features, about
Reviews (936)
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Traveller rating
298
185
151
125
166
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LanguageEnglish
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Traveller rating
298
185
151
125
166
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Reviewed yesterday

Me and my husband visited here on our trip to Cardiff. We usually love TGI but no so much this one. We booked via the phone which was fine but when we arrived, we said our name 4 times before they found us and then...they didn’t speak just expected us to follow and pointed at the table. There was hardly anyone in there but took a while to get served and ask for the bill. Staff didn’t really seem happy. Food was nice thanks to the chef. Cocktails was nice too.More

Date of visit: May 2022
Helpful?
Reviewed yesterday

We always love eating here at TGI’s, the sesame chicken pieces covered in Jack Daniels & toasted sesame seeds is sublime our absolute favourite. It is expensive but as a treat, worth it. The staff were very accommodating and polite and squeezed us in despite...being very busy, so booking recommended.More

Date of visit: May 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded yesterday

Hi Laloo, We love that you love our sesame chicken as much as we do! Please let us know how we can turn those 4*'s into 5! Go Go Fridays!

Reviewed 2 days ago

first of all we traveled almost 2 hours to take my cousin out for a distressing meal before her exams, however this was not distressing at all. To start it off we had waited almost an hour for our food, when it came it all...was full on cold, we asked to have a fresh lot but when it came back the fries were still cold and we got given back a burger to get a fresh one and when it had returned it was still the same burger. My Mums food had came about 20 minutes before mine, they had no excuse not to bring out my food and then when they finally brought it out my fries were freezing cold and i got given a charcoal burnt steak and every bite i took was pure charcoal, the steak costs £21 pounds and paying that much money for this is disgusting. Then we asked for the manager she came up to us with pure disgusting attitude of a 5 year old. She was shouting at my Auntie whilst we were complaining about our food because it was not good enough. She told us she saw them put a new burger on but they didn’t because my auntie had taken a bite out of it so unless they have rats in the kitchen then it wasn’t a fresh burger. When we asked for a re fill of a drink we didnt get a clean glass and they had no care in the world. I also saw the manager drop a fork on the floor looked at it and didn’t pick it up this can cause very dangerous hazards. Will not be coming again.More

Date of visit: May 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded yesterday

Hi Rhiannon, Thank you for taking the time to leave us your feedback. Please rest assured that we take all guest feedback seriously and always review it with the restaurant team. If you wish to provide us with your contact details, we would be able...More

Reviewed 1 week ago

Went in for lunch we both had burgers which were just full of flavour and got served by Fiona who provided an excellent service which made for a really enjoyable experience.

Date of visit: May 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded yesterday

Hi Jack, A wonderful shout out for Fiona and the team so thank you! We are thrilled to hear you had such a great time with us! Love Fridays

Reviewed 1 week ago

Had a lovely server fiona. She was really nice and checked up on us and got us everything we needed.

Date of visit: May 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded yesterday

Hi Lacey, Thank you for your review. We’re all so pleased you had such a great experience. Fiona will love the shout out for her great service. Sending out that Fridays love!

Reviewed 2 weeks ago

Drinks were excellent and the bar staff and hostess were incredibly friendly, however restaurant experience was slightly disappointing. Service was very slow and our meals were missing sauces stated on the menu that they would come with, meaning it was quite dry. We did highlight...this with a server, however they never arrived. A few tables around us also had some issues.More

Date of visit: April 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded yesterday

Hi Megan, It’s great that you took time to review your experience. It’s not so great that your experience fell below our usual High standards. We’ll be looking to do much better next time. Love Fridays

Reviewed 2 weeks ago

The food was delicious and I can't fault the service from Katie. She was so friendly and helpful, and even provided a recommendation when I couldn't decide on food (and it was excellent advice)

Date of visit: April 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded yesterday

Hi Laura Marie, We are delighted to hear that you enjoyed our food and the service. That's a wonderful shout out for Katie! Love Fridays

Reviewed 2 weeks ago

Lush food order jack daniels chicken it was perfect! lovely waiter, proper sweetheart! Barely any wait time as well

Date of visit: April 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded 2 weeks ago

Hey Ella, Thank you for your review. 5 stars is what we are all about. Love Fridays!

Reviewed 2 weeks ago

Was a brilliant meal. Tasted amazing and staff were friendly and efficient and food and drinks came promptly 😃

Date of visit: April 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded 2 weeks ago

Thanks Chloe for the 5 stars! We really appreciate it. Hope to see you again soon! Love Fridays

Reviewed 3 weeks ago via mobile

Excellent all round. We were greeted in a very warm manner and food was quick and hot. Wonderful service from our waitress Patrycja, she couldn’t do enough for us and always had a smile. Date night made even better 🙌🏻

Date of visit: April 2022
Helpful?
Fridays UK, Marketing at TGI Fridays - Cardiff St. David's, responded to this reviewResponded 3 weeks ago

Hey Becs, Thank you so much for the 5-star rating. We are so happy to hear you liked the food. Patrycja will be happy to hear you enjoyed their service. We hope to see you again at Fridays. Love, the Friday teams

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Frequently Asked Questions about TGI Fridays - Cardiff St. David's

TGI Fridays - Cardiff St. David's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3
  • Atmosphere: 3.5