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Pettigrew Tea Rooms


Ratings and reviews

Certificate of Excellence2015 - 2018 Winner

Location and contact

Pettigrew Tea Rooms are housed in the beautiful 19th Century West Lodge in the heart of Cardiff. This quintessentially British tea house is open seven days of the week serving, fresh lunches and delicious homemade cakes, all served alongside a wonderful selection of loose leaf teas. Join us for a light lunch or why not sample our full Afternoon Tea in peaceful surroundings, before a stroll through Cardiff's stunning Bute Park. A must for all visitors to the Capital City of Wales.
US$3 - US$36
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Lunch, Brunch, Breakfast
Cafe, British, Welsh
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Reservations, Accepts Credit Cards
Reviews (1,056)
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All reviews scones cake lemon drizzle finger sandwiches victoria sponge soup bread bute park afternoon tea loose leaf tea bara brith castle grounds china cups jam and cream great tea sit outside home made
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1 - 10 of 1,002 reviews
Reviewed 1 week ago via mobile

So I wanted to write about this as my recent experience dealing with the staff here was exceptional. Me and my partner had a Valentine’s Day booking, however the night before the booking we spent at A&E (all fine now thankfully) and had quite a...More

Date of visit: February 2019
Thank thenoelw
Reviewed 2 weeks ago

Lovely fresh sandwiches and cakes - staff were amazing and nothing was too much trouble - a lovely afternoon spent in a fabulous venue - definitely would return again

Date of visit: March 2019
Thank Venture807079
Reviewed 2 weeks ago

My niece and i booked a table to have the afternoon tea. The food was delicious and very filling. The staff were very friendly and explained the afternoon tea menu choices. We had a choice of sandwich fillings, fruit or plain scones, a slice of...More

Date of visit: March 2019
Thank MandyCardiff
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 1 week ago

Hi Mandy, Thank you so much for leaving this review! We always try our best to know as much as possible about any dietary requirements for guests such as yourselves! Always helps having them made on site too! We hope you come back to try...More

Reviewed 3 weeks ago via mobile

Awful pot of tea, complained to staff but they were extremely rude and unhelpful. Food not great. Would not recommend!

Date of visit: February 2019
Thank joanna s
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 1 week ago

Hi Joanna, Thank you for taking the time to review your experience with us- I am very sorry you were not pleased with your visit. I would like to extend my personal email address with you to discuss this further. Many thanks, Georgie georgie@pettigrew-tearooms.co.uk

Reviewed 3 weeks ago

Really friendly, interesting and lovely establishment. Full Welsh breakfast - go for it. Alsolooked st teh art exhibition upstairs.

Date of visit: November 2018
Thank barnesdurrance
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 1 week ago

Hi! Thank you for your review! Nothing beats a good hearty breakfast! Kevin Strong also does incredible work that we love displaying here at the Tea Rooms- always worth a visit! Georgie

Reviewed 4 weeks ago

Booked an afternoon tea - good selection of sandwiches and cakes to choose from and nicely presented. China cups, saucers and plates. Very busy, compact tea rooms located near Cardiff Castle. Well worth a visit, friendly staff. Would recommend booking.

Date of visit: March 2018
Thank Ceini0g
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 1 week ago

Hi! Thank you! We do definitely recommend booking (especially on weekends) to avoid disappointment, however you're always welcome to take a chance and pop in, we'll always try and fit you in! We hope to see you again soon! Georgie

Reviewed 11 February 2019

Booked for the afternoon tea - delicious! Great service and very tasty. Nice set up; you choose some sandwiches, a flavour scone and then an individual cake. Was too full for cake but it didn't go to waste (next day with a coffee!) Corkage was...More

Date of visit: February 2019
Thank AnneMarie775
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 1 week ago

Hello! Thank you so much for taking the time to leave us such a lovely review- we always love hearing that the cakes get put to good use when they get boxed up- coffee and cake the morning after sounds perfect! We hope to see...More

Reviewed 3 February 2019 via mobile

Petite but very clean and tidy. We were a party of 9 including 2 wheelchairs and our booking was accommodated well. We were very well attended to by numerous very polite and happy staff members who were only too willing to help. Food was very...More

Date of visit: February 2019
Thank Karen H
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 1 week ago

Hi Karen, I'm so happy to hear you enjoyed your visit, I remember how worried you were about it! We look forward to seeing you again very soon- hopefully this weather will perk up and you can enjoy our terrace area too! Best wishes, Georgie

Reviewed 27 January 2019 via mobile

We ended a lovely walk/jog/cycle ride through the beautiful bute park with lunch and cake at the tea rooms. We were very lucky to get a table, lots of people who came after us were not able to. My mum in a wheelchair was with...More

Date of visit: January 2019
Thank jo723611
David L, Assistant manager at Pettigrew Tea Rooms, responded to this reviewResponded 28 January 2019

Hi Jo! Thank you for such a lovely review! I must say, it's always nice to watch customers on your table oggling the cake cabinet- so glad they went down well! We hope we see you all out on a family walk again soon! Best...More

Reviewed 19 January 2019

My wife Sandra and me were looking to have a coffee with my sister Pam and decided Afternoon Tea somewhere would be ideal. Searching through the internet Pettigrews came up. Sandra had been there about 9 years ago with a group of friends to celebrate...More

Date of visit: January 2019
Thank johnwY4330CH
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Questions & Answers
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26 July 2017|
AnswerShow all 2 answers
Response from 107danem | Reviewed this property |
You can sit outside, there's a seating area.
2 December 2016|
Response from 784bena | Reviewed this property |
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