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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£4 - £12
CUISINES
Cafe, Bar
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (347)
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345 results
Traveller rating
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32
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Time of year
LanguageEnglish
Traveller rating
118
104
50
41
32
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All reviews brunch burger lounge eggs wellfield road vegan menu friendly service great menu nice atmosphere family meal
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Reviewed 3 days ago via mobile

Poor quality over priced food, ordered a tuna melt and fries, over toasted bread, hardly any filing, tiny portion of green tinged chips, venue had lots of staff yet queues at the bar, venue felt grubby, needs a refurbishment.

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

The meals were slow to arrive and cold so we suspect they had been sitting around for a while. I had the breakfast with over-cooked eggs (hard yolks) and black pudding and stingy portions of beans and mushrooms. Complained about the eggs and mushrooms (didn't...bother about the beans as they came in a pot so they clearly intend to serve a mean portion). I was quickly brought more but the replacement eggs were also over-cooked. Very disappointing, especially considering the premium price of £15.50.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 6 days ago

I'm so sorry to hear you didn't enjoy your breakfast with us. I've fed back your comments to the chefs so we can make sure this doesn't happen again. We hope you'll visit us again soon

Reviewed 5 weeks ago

Been before always nice atmosphere etc, my one gripe is on “Tapas Tuesdays” a lot of the dishes are sold out or unavailable!!. This has happened o two previous occasions. Otherwise enjoyable.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 6 days ago

Hi there, thanks for taking the time to leave a review. Sorry to hear you found a lot of tapas out of stock. I have fed back your comments to the chefs so we can make sure that we have the full tapas menu on...More

Reviewed 5 April 2024

Yes I know it was lunchtime, but if you see a queue forming at the door waiting to be shown seats then say they’ll be a ten minute wait, don’t just pretend we don’t exist and walk past, then we can make up our minds...if we going to stay or not! I didn’t appreciate the staff fella giving me a lecture on table rotation. The party waiting patiently in front of us went elsewhere, then us. Won’t go there againMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 14 April 2024

Thanks for taking the time to leave us a review. We're sorry you didn't have a good experience with us. Unfortunately as a small site we are often at capacity and do ask people to wait to be seated, and we're often unable to give...More

Reviewed 24 September 2023 via mobile

As someone who has worked in hospitality for years, I hate writing bad reviews but sometimes they are necessary. We came here today for lunch and had an awful meal. Pancakes were not worth the price at all, I’ve paid much less and had bigger...portions in many other restaurants - about 3 pieces of hard burnt bacon on top. The tapas was also very disappointing. The chicken wings were burnt and had barely any chicken on, and the calamari was cold. Calamari states it comes with garlic mayo and there was probably about half a teaspoon on them. Asked for more and waited a good 7/8 minutes by which everything had gone cold. And to top it off, the staff were not very friendly or accommodating. Won’t be returning. Fino lounge in Whitchurch is much better.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 10 October 2023

Hi, I'm so sorry to hear you didn't have a good experience with us. We hope for all customers to leave happy and with full bellies and we've obviously got it wrong here. We hope you give us another chance to get it right.

Reviewed 28 August 2023

- Staff seem indifferent or surly: no eye contact or greeting - Staff also quite scruffy. - 40+ minutes wait for food not unusual - Tables usually sticky to touch. How often are they cleaned? - App invites you to tip BEFORE meal. How does...that work? - Used to be a regular, but will now AVOIDMore

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 10 October 2023

We're sorry to hear you didn't enjoy your meal with us. We hope you'll give us another chance to get it right.

Reviewed 15 July 2023 via mobile

Amazing food, reasonably priced. Great Gluten Free menu. Also great regular menu. Not too busy. Friendly Staff. Had the GF Muffin, with Sausage and Bacon. Was delicious 😀

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 18 July 2023

thanks for the great review! See you soon

Reviewed 10 July 2023 via mobile

Took over 40 minutes to get breakfast out to us, the order for coffees was lost and whilst the staff were nice, no one really cared and no one was checking in or making sure you were happy. Pretty average in all, breakfast was alright,...had better for less money, almost £70 for 4 to have breakfast and coffee/juice, so not really worth the long wait and average experience.More

Date of visit: July 2023
Helpful?
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Reviewed 14 June 2023 via mobile

The staff are surly and scruffy. I think they are trying to cultivate an image of 'cool' but rudeness and off-handedness are not cool. There is no evidence of professional training. Apparently they act according to their mood and, i was told, it is too...much work to have to smile at customers all day. Oh, the poor things. All in their 20s. If this had been a one-off i would have let it be (with a comment to those involved) but this has been repeated on several occasions.More

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2023 via mobile

Great dog friendly brunch place. Staff was very nice and the food was delicious. The Lounge breakfast, the Miami brunch and the Lounge eggs with chorizo were our choices and was very tasty.

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 8 May 2023

Hi there! We are so glad to hear you enjoyed your visit. Thank you very much for taking the time to leave us a review. We hope to see you again soon!

Reviewed 1 April 2023 via mobile

Family meal. Very rude male member of staff who was very affronted when I asked if it was possible for someone to clear the table. We had been seated with the dirty plates for 25 minutes at this point. When asked for a receipt for...a refund he had put through, he once again appeared annoyed and surprised that I didn’t just take his word for it? His whole manner ruined the meal and means we won’t be returning. I see others have complained about this particular member of staff in other reviews. Other staff were very polite and helpful.More

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 5 April 2023

Hi Joanne, Thank you for taking the time to leave a review. We are sorry to hear that your experience here at Juno was a negative one. Any feedback received will be communicated to our staff and we will do our best to improve on....More

Reviewed 31 March 2023

Very poor customer service experience. In the end we left and went elsewhere after standing queuing in the doorway for 15 minutes and not being allowed to have a drink while waiting. Yes it was a Friday evening at 6.30pm and I appreciate that they...say they don't allow bookings and don't want people drinking at the bar, but they can surely have a better system than this at busy times, even if it's just providing an alcove area where people can have a drink while waiting, rather than have to queue in the doorway. While some staff did their best to remain polite during what was becoming a fraught situation, it was when we were spoken to in a condescending manner by a male staff member that we could have a drink when we are seated at a table, we (along with other people) left and went elsewhere. While we were waiting, we saw several people leave the queue, so it seems they are doing so well that they are comfortable losing trade. They won't miss out by us not going there again, as we only visit a couple of times per year, but our friends are regulars, and were appalled when they heard of our treatment and said they won't be inclined to visit again anytime soon.More

Date of visit: March 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 5 April 2023

Hi Simon, Thank you for taking the time to leave a review, any feedback is welcome. We are sorry to hear that your experience with us was a negative one. Unfortunately we do not have the space for customers to stand and have a drink....More

Reviewed 29 March 2023 via mobile

Appalling service. Miserable staff. Asked my wife to put her newborn baby in the corner of the bar out of his way. Not sure of his name. Short hipster type. Left him a 20p tip. Topped his hourly wage up to £10.20. MuppetMore

Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 29 March 2023

Hi John, thank you for taking the time to leave us a review. I'm so sorry to hear that you didn't have a good experience with us. i have fed your comments back to the team to ensure this doesn't happen again. Apologies again, Juno...More

Reviewed 10 February 2023

Great menu for us veggies, nice atmosphere, not enough staff perhaps for a busy place? Would definitely go again.

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno L, General Manager at Juno Lounge, responded to this reviewResponded 16 February 2023

thanks for the lovely review. Unfortunately all of our systems were down on the day you visited which did stretch the team a little! But so glad to hear you enjoyed regardless. Thanks, Juno

Reviewed 31 December 2022 via mobile

Incredible food. Lovely atmosphere and very friendly service. We particularly appreciated the separate gluten free menu. I highly recommend the shakshuka and burgers.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juno Lounge, General Manager at Juno Lounge, responded to this reviewResponded 29 March 2023

Hi Carlaingrid, Thank you for taking the time to leave a review, any feedback is very much appreciated. We are happy to know that you appreciated the effort we put in to have a separate Gluten free menu! Thanks again and we hope to see...More

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Questions & Answers
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Gabby R
17 October 2022|
Answer
Response from Serdeau | Reviewed this property |
I seem to remember people were doing that!
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R2407SQkarens
10 August 2019|
AnswerShow all 3 answers
Response from MattLoungers | Property representative |
A beautiful sunny rooftop terrace where you're more than welcome to smoke!
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rhian008
23 January 2017|
Answer
Response from MattLoungers | Property representative |
Hi there, Being the small,casual cafe bar that we are, we tend not to take bookings to ensure everyone can always can have the opportunity to wonder in for something to drink or a get a bite to eat. We will however make... More
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JUNO LOUNGE, Cardiff - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Juno Lounge

Juno Lounge is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5