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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£9 - £20
CUISINES
Italian
Meals
Lunch, Dinner, After-hours
View all details
features, about

Location and contact

City Centre
0.2 miles from Cardiff Castle
Reviews (535)
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Traveller rating
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48
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All reviews calzone garlic bread potatoes salmon lovely meal sunday evening city centre booked a table mains
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Reviewed 20 June 2023

Unfortunately no review..the air conditioning was so fierce it was like walking into an upright chiller..we left alongside another party.. completely messed our evening up as we had booked ❄️❄️❄️

Date of visit: June 2023
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Reviewed 28 April 2023

We visited midweek in April 2023 and had booked a table online earlier that afternoon. When we arrived it was very quiet with less than a quarter of the table occupied. There didn't appear to be one reserved for us as the waiter allowed us...to choose any table. Service was reasonable and our order arrived fairly quickly. We ordered a Rustica pizza each (a Sticky Pig and a Picante) with a soft drink each. The Sticky Pig was tasty but included cracking as one of its toppings. Some pieces were quite large but it was so hard that the crackling was inedible. I worried that I would crack a tooth so it had to be picked off the pizza and set aside. The Picante was tasty but a little wet. Towards the end of our meal the waiter asked if everything was okay so we mentioned the very hard crackling. He said "it's meant to be crispy" so we demonstrated that it wasn't "crispy" but rock hard. He just laughed and cleared the table: there was no apology at all. The bill came to almost £42, which isn't great value but on a par with other city centre restaurants. We would return but would choose more carefully next time!More

Date of visit: April 2023
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Reviewed 22 April 2023 via mobile

When you order a delivery you expect it to turn up. You don’t expect them to take your money, then when you call to find out where it is to find they are closed. You don’t expect to be told they delivered it to you...when they didn’t.More

Date of visit: April 2023
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Reviewed 27 March 2023 via mobile

Not the best customer facing staff, had to walk to the bar to get a table. When finally sat down in a relatively quiet restaurant (8 other people eating), we were presented menu's and started looking, when we were about to order, I presented the...'Taste' QR image and were informed that they won't accept it today, Sunday 26th March. I know full well you can't use it on Friday or Saturday, but valid at all other times. I asked why not today? Was informed it can't be used as there is an event going on, when I asked the male staff member what was going on, he replied "I don't know". I asked him to find out what was the event and why I can't use a Taste card in there. He wandered off, no interaction with any other staff and returned. " sorry we won't accept the Taste card. As I said before, there is an event going on" although he failed to say what event it was. If the restaurant sector is continually moaning about no shows, poor attendance etc etc, zizzi happily turned customers away from an establishment that was not even a quarter full. Why do you all moan? Suffice to say, off my list. Love to see Zizzi reply!More

Date of visit: March 2023
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Reviewed 25 March 2023 via mobile

What a shame, a real shame, but Zizzi's seems to be a victim of the staffing crisis in hospitality. We arrived at three, ordered before 3.30, and had to leave having not had our mains over an hour later - despite asking for them at...the same time as the starters. Apparently, they only had two chefs on, hence the delay, oh, and other tables too. Luckily, those two chefs managed to churn out pizza after pizza for those smart enough to order delivery. The manager comped us the starters (which was good of him) but really we were disappointed with an experience that should have been better than that. You choose a trusted chain like Zizzi's in the hope that there will be good standards of service and quality of food. In this case, the service was so poor we didn't get to taste the food. If you are going to prioritise collection/delivery orders, then just close for table service - or give the customers a head's up that you are going to be super slow. I've eaten at many a Zizzi's and never had anything close to this level of experience. I sincerely hope this is not indicative of a general decline.More

Date of visit: March 2023
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Reviewed 19 March 2023 via mobile

Very bad service today and every meal was wrong at some level won’t ever use again even put £10 on my bill for a team tip lmao so bad

Date of visit: March 2023
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Reviewed 2 March 2023 via mobile

Me and my friends came here for his birthday and we waited almost half an hour to be seated which is a joke!the food was terrible pizza was undercooked the drinks tasted flat they ignored my request for some ketchup and we waited more than...45 minutes for our food and the place was empty and it was very unhygienic the toilets were filthy looked like they’d never been cleaned i was very disappointed as the food on the menu looked lovely!I would highest unrecommended this place for food!!!More

Date of visit: February 2023
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Reviewed 4 February 2023 via mobile

The service was slow and very poor. Food went to wrong table so had to re cook. Walking past people waiting to be seated. Ran out of food at 6pm!! Was hoping for a quick meal . No 2 hrs !

Date of visit: February 2023
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Reviewed 3 January 2023 via mobile

Was looking forward to meeting friends for new year catch up and chose Zizzi to eat. It was disappointing that although the staff knew a member of party had yet to arrive, they proceeded to serve our food which resulted in 3 of our party...eating very slowly snd the 4th meal being placed under the grill. We were unable to eat our meal together. It would have been good customers service to wait for our party to be complete or to enquire when we wished the food to be prepared. Our cappuccino’s had to be replaced due to being cold. They were unable to accept our voucher even though they confirmed it was live due to their being ‘no button’ on the computer. We was dining at Zizzi St David’s centre, Cardiff.More

Date of visit: January 2023
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Reviewed 28 December 2022 via mobile

Very disappointed with the whole experience. The venue was very cold but positively scorching when compared to the welcome and service from the staff! Main points of note: 1. Venue was freezing cold 2. Staff were unfriendly, no interaction apart from the business of ordering/paying....We asked if they could take a picture of us and were refused. 3. Food was mediocre (the side dish of the loaded fries with bolognaise and mozzarella was delicious and the garlic bread too) the pasta dish was bland and the sauce reminded us of a tin of mushroom soup with no seasoning. 4. We had to source our own cutlery from another table 5. No one offered us any condiments 6. No one asked if the food was ok 7. When we went to pay we were only then told it was a cashless venue 8. When taking our money she then offered to take our photo, too little too late. We will definitely not be returning.More

Date of visit: December 2022
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Reviewed 19 December 2022 via mobile

A shame our experience was so disappointing , as pre pandemic we had some nice meals here. I have never left a negative review, but I echo everything the previous reviewer said regarding atmosphere, food and service. I could list the things that went wrong...but needless to say we wouldn’t be returning. When settling the bill we noticed we had been charged for two bottles of wine. We had only received one and this had been offered as a gesture of good will because of issues with the food order! I haven’t given one star, despite being tempted. The young staff were trying their best , just appeared inexperienced and lacking direction or coordination from more senior staff.More

Date of visit: December 2022
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Reviewed 13 December 2022 via mobile

Very poor meal out with work. Very little Xmas atmosphere. Loud & echoing room. Very little Xmas decs. Staff were very good, polite & friendly but they looked badly organised & chaotic. Felt like we were in a school canteen. Pre ordered food before event...& they didn’t have our choices! Food we had was bland, poor quality & my dessert was actually still frozen in centre. Will never visit again & I’ll warn my friends, family & colleaguesMore

Date of visit: December 2022
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Reviewed 6 December 2022 via mobile

This place sucked so bad! My wife, my daughter, and I ordered food at 5:30, it took 20 minutes to bring our first drink and an hour before they brought out second. The food took even longer: and was incorrect twice for the starter and...once the the main. We couldn't even be bothered staying for dessert. This is so ridiculous for a Tuesday evening, especially as the offer wasn't even full. Normally, in 2 hours, we could have polished off 5 drinks but they just wouldn't/ couldn't bring them. It was unbelievable. Two other groups left early, and annoyed. There are so many good places to eat in Cardiff, you should definitely avoid this one.More

Date of visit: December 2022
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Reviewed 1 December 2022

We had a lovely evening, an amazing waitress welcomed us and managed the restaurant extremely well. The food came very quickly and was delicious and exceptional value.

Date of visit: November 2022
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Reviewed 28 November 2022 via mobile

Booked here as our favourite Italian in the area Bellini’s was shut. Have to say, disappointed. Took and age to be met at the door to be seated then quite some time before someone took our order. I had belly of pork which at £17...was quite frankly poor. One, less than 1 cm thick slither piece of pork with undercooked carrots (I like them al dente but these were bordering raw). Clearly been sat somewhere for a while as they were dry on top. It then took an age again to get deserts and more drinks having to ask 2 different people 4 times for the drinks. When they finally came, we got two lots. Finally, requested bill then 15 minutes from then till someone took payment. Communication here poor and customers in the restaurant itself seem to play second fiddle the the constant stream of deliveroo drivers. I think that is some of the problem as we’ve experienced elsewhere. Too much emphasis put on the delivery. When you consider the pandemic years and no customers, some places seem to have forgotten how to serve and be attentive to their guests. All in all, I would rate it average. 5/10 at best. Food was OK, but taking everything into account, I would not come back here anytime soon. I would emphasise this was St David’s Zizzi as there are 2 in Cardiff.More

Date of visit: November 2022
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ZIZZI - CARDIFF - City Centre - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Zizzi - Cardiff

Zizzi - Cardiff is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4