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Hours
Sun
12:00 - 23:00
Mon
12:00 - 23:00
Tue
12:00 - 23:00
Wed
12:00 - 23:00
Thu
12:00 - 23:00
Fri
12:00 - 0:00
Sat
12:00 - 0:00
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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CUISINES
Mediterranean, European, Turkish, Middle Eastern
Special Diets
Vegetarian friendly, Vegan options, Halal, Gluten free options
Meals
Lunch, Dinner, Brunch
features
Location and contact
Can a vegan person get a good meal at this restaurant?
Details
About
Throughout the history, Sarays have always been a place of amalgamation and honing of different cuisines that vast geographies of ruling empires. We take this description as a guide for our inspiration to serve our customers with a huge selection of historical tastes with a friendly service to make them feel as if they are in a Saray!
CUISINES
Mediterranean, European, Turkish, Middle Eastern
Special Diets
Vegetarian friendly, Vegan options, Halal, Gluten free options
Meals
Lunch, Dinner, Brunch
FEATURES
Delivery, Takeout, Reservations, Seating, Highchairs Available, Wheelchair Accessible, Free Wifi, Accepts Credit Cards, Table Service
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4.5
673 reviews
Excellent
520
Very good
91
Average
25
Poor
11
Terrible
26
Shinyrock300
31 contributions
Apr 2024 • couples
Went here for a casual night out and was very impressed. Food was absolutely delicious. We had lamb kofte and pide - both amazing. The lamb was so succulent and well seasoned. It was clearly cooked over coals too as it had that smoky flavour. The amount of food was generous at a fair price, with complimentary bread and dips to start, as well as complimentary baklava and tea at the end. The staff were very friendly and attentive, and food was served quickly. Thoroughly recommend this restaurant.
Written 24 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CherryMoses
Cardiff6 contributions
Feb 2024 • couples
A really great place for everyone. It’s always really quick, clean and consistent. Really reasonably priced, you also get complimentary bread with tips to start and baklava with tea to finish.
Lovely staff and always good experience whenever we go.
Written 18 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
helen
Cardiff1 contribution
Jan 2025 • friends
We stumbled upon this amazing restaurant by chance and had a surprisingly delicious experience. Our server was very friendly and recommended us a traditional dish, Chicken Testi Kebab. It turned out to be quite an interesting and delicious dish. The whole experience made us feel comfortable enough to stay for a few hours, enjoying Sheeha, hot drinks and food.
Written 1 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara
4 contributions
Jan 2024 • family
AVOID SARRAY-Booked our table at 6.30pm,after we queried how long food will be at 8pm the 'owner' told us the ticket has been lost and we now have no chicken shawarma. This infuriated us as the owner was shrugging his shoulders with no care and goes nothing i can do so leave. He was shouting infront of kids and a full restaurant , as i was leaving he began to shout louder leave. Disgusting service this guy had no care no level of customer service. If this really is the owner SHAME ON YOU.
Written 1 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quinta S
2 contributions
Sept 2023 • couples
In spite of ordering a 2-course meal each & a £3 bottle of fizzy water, the "manager" and waitress flatly refused to serve a glass of tap water, citing UK Licencing laws as they "don't serve alcohol" in Saray. With no suitable alternative drinks available, tap water was my only option to have with my meal
Since we were spending £50 and were offered "free" dips, bread, Turkish tea and baklava as extras, this was disappointing and very poor customer service for a very reasonable, zero-cost to Saray customer preference.
They eventually brought tap water after I insisted loudly, with a very sour attitude. Why would we bother to go back when there are so many equally good restaurants in Cardiff ?
Pointless attitude as a glass of water would have cost them £0.01, we had no problem with paying for another bottle of water, we just don't want to be pay for another plastic bottle to end up in landfill !
Written 17 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Kurhan
I understand that you were disappointed that we were unable to serve you tap water. However, I am also concerned to hear that you insisted loudly, despite being informed of our policy.
Our policy on tap water is in place for hygiene and food quality reasons.
Written 1 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarwat A
1 contribution
Oct 2023 • couples
I’ve recently dined at [Saray Restaurant in Cardiff City Road] with friends, and while the overall experience was enjoyable, there was one aspect that left us disappointed. The restaurant's refusal to provide a simple glass of tap water stood out.
The ambiance and service was good. The staff was attentive, the food was delicious, and the atmosphere was inviting. However, the policy of not offering tap water as an option left me somewhat perplexed.
It's not uncommon for diners to prefer tap water for various reasons, including personal taste or environmental concerns. The absence of this basic option for hydration felt like an unnecessary restriction.
Despite this particular issue, I would still recommend [Saray Restaurant] for its other strengths. The quality of the food and the overall dining experience were commendable.
Nevertheless, I hope they reconsider providing tap water in the future to accommodate a wider range of preferences.
Written 16 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Kurhan
Hi there,
We appreciate your detailed feedback regarding your recent dining experience. We're delighted that you enjoyed the ambiance, service, food, and overall atmosphere at [Saray Restaurant in Cardiff City Road].
We understand your disappointment regarding our policy of not serving tap water. This decision is based on two main factors:
Hygiene: We maintain high standards of hygiene and cleanliness in our restaurant. Serving tap water, which can be susceptible to bacterial contamination, could compromise these standards.
Non-Alcohol Policy: As a non-alcohol restaurant, we focus on providing a unique dining experience centered around our authentic Turkish cuisine and beverages. Offering tap water could detract from this focus and potentially affect our ability to maintain our non-alcohol status.
We recognize that some guests prefer tap water, and we respect their preferences. However, we believe that our policy aligns with our commitment to providing a safe, authentic, and distinctive dining experience.
Thank you for your understanding and for recommending our restaurant despite this particular issue. We hope to have the opportunity to serve you again soon.
Sincerely,
Team Saray
Written 19 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamal Jabari
London14 contributions
Aug 2022 • family
Food is always amazing. I think it’s one of the best restaurants in Cardiff. You’ll never get disappointed with the quality of the food. However recently they have made a few changes and have stopped providing customers with free tap water and you have to buy drinks otherwise you won’t have anything on the table incase you’re choking on your food and the drinks aren’t cheap. A couple of female staff members can lack a bit of friendliness in them. it could be a lack of confidence in dealing with people but overall it’s all good and lack of smile from the female waitresses and they can look quite annoyed at times when you ask them for their service but they will help you. It’s just the body language and attitude can be off putting to ask them for their service. One more thing, every time I order a Kunefe which is my favourite desert there even with an hour left before their last service, the waitresses will always say the oven is closed and they’re not selling it.
Written 14 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Kurhan
Hey there,
Many thanks for this amazing review and honest feedback.
Best regards,
Saray Restaurant
Written 19 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Henna
Birmingham16 contributions
Jul 2022 • family
Visited here with family, food was cold, not upto standard over priced, asked to replenish dips and they charged £10.00 extra. I checked receipt after getting home my error. I called and the manager was very unsympathetic. Also insist on tipping!! Avoid drinks are over inflated! Hiking covid prices offering comprised cold food rubbery and stake not on! Not a nice ending when your supporting local business to be treated in this manner. Will not be recommending nor visiting again.
Written 2 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Kurhan
Hi Heena,
We are sorry to see your experience at our restaurant.
Always looking forward to welcoming you back at Saray for a much better one in the future!
Kind Regards,
Team Saray
Written 12 July 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack R
2 contributions
Jan 2025 • couples
It offers one of the best dining experiences! The dishes prepared with the variety and quality ingredients on the menu appealed to our taste. It was a great pleasure to discover both local and international flavours. It was also privileged to be able to eat in a cosy atmosphere with the stylish and modern design of the restaurant.
Written 1 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2persians
Caerphilly County148 contributions
Mar 2023 • none
Have been here a few times and have always enjoyed the food. It is freshly cooked and the platters to share are plentiful and good for sharing. You get some complimentary bread and dips as starters and also complimentary Turkish tea and baclava at the end of the meal. Service is friendly and efficient. Highly recommended if you like grilled meats and Turkish food. It is very busy so good idea to book a table.
Written 29 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Kurhan
Thanks for your lovely review!
Hoping to seeing you again soon. 🤩
Team Saray
Written 16 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenan H
1 contribution
Dec 2023 • family
Never again will I come back to Sarays, such a shame as the food is well made. Their English is so terrible that you’ll never get what you ordered but you’ll be shouted at for having raised the issue. I don’t know how anyone can review this place without considering the customer service. Save your money and go somewhere else.
Written 30 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francis
Cardiff2 contributions
Dec 2024 • friends
A great place where we have a great dining experience! In addition to delicious food, it impressed us with its elegant and relaxing atmosphere. Each bite of the dishes carefully prepared by the chefs was a feast of flavour. The sincerity and professionalism of the staff has perfected our experience. A restaurant I would definitely want to visit again!
Written 1 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eliza
Cardiff1 contribution
Feb 2023 • couples
I've been to the restaurant several times and I must say that I've never been disappointed, the food is delicious, always fresh and of good quality, but also the service is always very nice and greets me with kindness. Manager Ula & all staff is more than welcome every time for me! Thank you !!
Written 20 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Kurhan
Thanks for your lovely review!
Hoping to seeing you again soon. 🤩
Team Saray
Written 16 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyinglife
Bridgend34 contributions
Mar 2023 • couples
We visit this restaurant every month (30 miles from home) as the food is consistently high quality.
The kebabs are perfectly cooked and are accompanied by delicious rice and salad. Our favourite starter is saksuka with aubergines, tomatoes and potatoes.
The prices represent good value for money. The service is great with complimentary bread and dips and tea and baklava.
Written 19 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Kurhan
Thanks for your lovely review!
Hoping to seeing you again soon. 🤩
Team Saray
Written 16 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emma B
3 contributions
Nov 2020 • friends
Ordered food from Uber eats for take away. Unfortunately they forgot the chips we ordered and more importantly failed to separate the mixed mezze starter so that the meat was separate from the other veggie starters which we specified for the vegetarian in our group meaning they had no food for dinner. When we rang to ask if they were able to provide another starter and chips which we could pick up they refused and said they were too busy and that even if we ordered it (and paid) again we would have to wait 4 hours. The customer service and lack of any apology or interest about someone paying for food and having nothing to eat is disgraceful and has put us off ever going to this restaurant again. We have obviously complained through Uber eats as well as they advised but we did not really want a refund just some food for dinner. Shocking approach to customer service.
Written 21 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alikurhan
Hello Emma,
We are sorry to see that you had a negative experience with our restaurant. But please bear in mind that third-party delivery companies, such as UberEats in this case, would be taking care of your problem when it comes to situations like this one. Furthermore, as explained to you or other members of your party over the phone, Saray Restaurant doesn't take any responsibility in what conditions your food was delivered to you.
We are a local business who has been serving in the Cardiff area for more than five years now. We have always prioritized the customers service within the logical sense. However, when people like yourselves try to damage our business with doubling the same review for one incident, there's not much else for us to do but seek the ways to get your reviews removed by working with TripAdvisor as they're not reflecting the true side of this misfortunate event.
Kind Regards,
Saray Restaurant
Written 26 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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