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Tortilla Cardiff

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COVID-19 Update: This restaurant is only available for takeaway or delivery at this time.
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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Mexican, Fast food
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner
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meals, features, about
Reviews (129)
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125 results
Traveller rating
70
37
6
5
7
Traveller type
Time of year
LanguageEnglish
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Traveller rating
70
37
6
5
7
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All reviews burrito tacos tortillas hot sauce relaxed atmosphere take away ingredients rugby
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Reviewed 9 April 2022 via mobile

We ordered a meal via deliveroo but could not find a place to leave feedback. We’ve been here before and very happy, but what was delivered was terrible. I ordered the tacos and they arrived stone cold. Had to put in microwave. It looked awful...on the plate and tortilla had the texture of damp paper. Had paid around £13 for this. The chicken had what looked like a large piece of gristle but more like a large chunk of vein.More

Date of visit: April 2022
Helpful?
TortillaUK, Tortilla at Tortilla Cardiff, responded to this reviewResponded 4 weeks ago

Oh no 😢 thanks for making us aware - definitely not the way we like to do things! We highly recommend reaching out to the delivery platform directly as they have taken the payment and are able to refund you or re-arrange a delivery. We'd...More

Reviewed 12 November 2021 via mobile

Drop in after a shopping trip on a Saturday Afternoon Food and service was good Children loved it too It was Rugby day in Cardiff so everywhere was packed or full booked

Date of visit: November 2021
Helpful?
TortillaUK, Team Tortilla at Tortilla Cardiff, responded to this reviewResponded 17 November 2021

Thanks for the amazing review - so happy you loved it 🌯😄 See you again soon for more scrumptious food!!

Reviewed 29 October 2021 via mobile

If you like lukewarm average food then this will be right up your street. Was slightly concerned that nothing was very hot in terms of temperature. It filled a hole but I wouldn’t rush back.

Date of visit: October 2021
Helpful?
TortillaUK, Team Tortilla at Tortilla Cardiff, responded to this reviewResponded 8 November 2021

Thanks for letting us know about this. Definitely not the way we like to do things! Please complete the feedback form on our website so we can investigate this with our crew and set things right 🙏

Reviewed 5 September 2021 via mobile

Got a take away burrito and soft shell tacos from here. It was £13 all together which seemed reasonable, burrito was amazing, I’d have liked slightly more hot sauce though. Ingredients were fresh. Service was smiley.

Date of visit: September 2021
Helpful?
TortillaUK, Team Tortilla at Tortilla Cardiff, responded to this reviewResponded 6 September 2021

YUM 🌯 So happy you loved it and thank you for you lovely words - we'll let the team know 😊 See you again soon!

Reviewed 27 July 2021 via mobile

Great food and been to many tortillas before and this one was brilliant as it had plenty of seats with even a couple outside. The service from both staff members were brilliant and great portion size for the chicken burrito bowl.

Date of visit: June 2021
Helpful?
TortillaUK, Team Tortilla at Tortilla Cardiff, responded to this reviewResponded 30 July 2021

YAY - so happy you enjoyed our food and the crew looking after you 😄 We'll let them know - see you again soon!

Reviewed 4 July 2021 via mobile

First visit today. 2nd for my partner. He had his 1st visit yesterday. Absolutely will be back asap. Really fabulous food. Enthusiastic staff, warm welcome a d relaxed atmosphere.

Date of visit: July 2021
Helpful?
TortillaUK, Team Tortilla at Tortilla Cardiff, responded to this reviewResponded 12 July 2021

Welcome to the burrito fam 🙌 Thanks for letting us know about your first experience with us. Can't wait to serve you more scrumptious burritos & tacos again soon!! 🌯

Reviewed 20 September 2020

Always good times when visiting Tortilla. The only filling option for veggies/vegans is mixed beans (no tofu or meat alternative unfortunately) but there's a bunch of other extras you can add to tailor the tortilla to your taste buds - guac/chillis/different heats of salsa/pickled onions...etc. One of my absolute favourite things to get here are their nacho chips. They're perfect for dipping into the sauces that they provide on the table and aren't too salty. I've eaten Tortilla as both a takeway and in the restaurant itself. Inside, there's lots of seating which is divided into booths so there's a bit of privacy whilst you're making an absolute mess of your burrito. The takeway menu does seem to be a tad pricier but you can often find combo deals which can make it more affordable.More

Date of visit: December 2019
Helpful?
TortillaUK, Team Tortilla at Tortilla Cardiff, responded to this reviewResponded 21 September 2020

Hey, thanks for your great feedback :) We offer grilled veggies and also jackfruit as a meat alternative which has been super popular with our vegan burrito lovers - definitely make sure to give it a try next time! So happy you enjoying your food...More

Reviewed 13 September 2020 via mobile

Walked in and greeted the staff with a friendly hello and placed my order. No verbal response whatsoever, the three ladies continued to chat amongst themselves and basically ignore me. Honestly zero customer service skills, made me feel like a was a complete inconvenience. Have...visited many times before and never encountered this poor service so hopefully a one off. Disappointed to say the least - food was nice and fresh though as always.More

Date of visit: September 2020
Helpful?1  
TortillaUK, Team Tortilla at Tortilla Cardiff, responded to this reviewResponded 15 September 2020

Oh dear, that doesn't sound right! Please complete our feedback form on our website so we can investigate this with the store and set things right 🙏

Reviewed 7 March 2020 via mobile

I loved this place food was delicious I had the tacos and the missed had the naked burrito followed by a jug of margarita slushy omg so good .. can’t wait to go back .

Date of visit: July 2019
Helpful?
Reviewed 23 February 2020 via mobile

Tasty, filling pre rugby rugby. 5th visit to date. Fast service and good food. Great vegetarian options too.

Date of visit: February 2020
Helpful?
TortillaUK, Marketing at Tortilla Cardiff, responded to this reviewResponded 12 March 2020

Thanks for the great feedback – you’ve made our day 😊 See you again soon!

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Frequently Asked Questions about Tortilla Cardiff

Yes, Tortilla Cardiff offers takeaway services.

Yes, Tortilla Cardiff offers delivery services.

Tortilla Cardiff is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5