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Ratings and reviews

#27 of 42 Bar in Newport
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, After-hours
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meals, features, about
Reviews (133)
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Traveller rating
37
46
21
13
12
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Time of year
LanguageEnglish
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Traveller rating
37
46
21
13
12
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Reviewed 3 weeks ago

Unfortunately we had a terrible experience here … mainly down to the manager/guy who seemed to be in charge. We rang ahead wanting to checkin early which we were told we couldn’t do which was fine but when we arrived we were told we didn’t...have a room! Along with apparently 5 other couples/parties and was told booking.com had over booked them but that they were going to try and put a double bed in one of the single rooms that where available, I’m not a fussy person usually but the manner we were spoken to and dealt with was awful, zero customer service, obviously we were annoyed as we had paid for a superior suit and we were going to be put in a single room which we explained to the guy and all we had back was attitude saying it’s not my fault it’s booking.com …. Either way I’d have been much happier if a simple apology was made and we were treated with respect but we weren’t and it was as if he wanted us to be greatful, nothing at all was offered to us as an apology, just given the key at 3.45, 45 minutes after standard check in time. Once in the room (room 1) it was very basic, no tea bags, one cup which was dirty, we did ask for another which we got but was also dirty, just not up to standard really especially as we should have had a superior room. Just felt totally let down by staff, weather the booking problem was their doing or booking.coms it’s their business they should have done something to make up for what we hadn’t had which was what we paid for but it seemed to be run very sluggishly by someone with no customer service experience. Go elsewhere if you want to be hosted/treated professionally.More

Date of visit: May 2022
Helpful?
Reviewed 28 April 2022

Amazing gem of a place, ate in the brasserie its lovely. Fresh produce done very well by their chef who was at Custom House I was told.

Date of visit: March 2022
Helpful?
Reviewed 20 February 2020

Family room very spacious,lovely and clean very warm,excellent bathroom and shower good size spacious beds very firm,excellent tea coffee and water facilities in room. Staff very helpful and friendly. Food and service excellent plenty of space to sit and eat.friendly atmosphere. Car park facility’s were...very good and safe to leave your car. Lift to upper rooms.overall an excellent stay will definitely return to this hotel.More

Date of visit: February 2020
Helpful?
Reviewed 25 January 2020

Bit of a pity really. I was served quickly and the bartender was nice. Unfortunately it took quite a long time to get my food and when it arrived it was cold. This is not the first time this has happened either. It wont stop...me coming as the drinks are a good price and the food is also, it just seems that they dont have enough staff to do the bar and bring the food out. I am sure it was the correct temperature initially but it had just sat for a while as no one was available to bring it out.More

Date of visit: January 2020
Helpful?
Reviewed 6 January 2020 via mobile

Popped in for a lunchtime meal. We both opted for the All-day Brunch. Amount on the plate was just right b ut all of it was lukewarm. If it had been hot it would have been spot on.

Date of visit: January 2020
Helpful?
Reviewed 4 January 2020 via mobile

First time coming to this pub, it was very full with drinkers mostly but we found a table in the corner for the four of us. Tables were dirty. Unfortunately they didn’t have any bubble gin cocktail pitchers so we had another one instead. I...had the cod and chips which was really nice, my partner had the pepperoni pizza which only had 9 slices of pepperoni on instead of 14 and looked a bit dry. The other two meals were okay and all the condiments were empty or nearly empty. I don’t think we would go backMore

Date of visit: December 2019
Helpful?1  
QueensHotelNewp, Manager at The Queen's Hotel, responded to this reviewResponded 5 January 2020

Hi, Thank you for taking the time to get in touch. I can only apologise that the tables weren't being cleared quick enough and that we had run out of one of the products to make the cocktail you wanted. I will pass the feedback...More

Reviewed 17 October 2019 via mobile

Popped in for a quick breakfast and coffee before continuing on journey home. Food was quick and warm, staff very pleasent, free coffee refills a bonus. The usual children running around screaming which can be slightly frustrating, but not a huge issue. Overall very satisfied.

Date of visit: October 2019
Helpful?
QueensHotelNewp, Manager at The Queen's Hotel, responded to this reviewResponded 5 January 2020

Thank you for leaving us feedback. Hope to see you again next time you're in the area!

Reviewed 4 September 2019 via mobile

Visited with our grand daughter as we were in town 2 large breakfasts and pancakes and drinks served very quickly. Good value and free top ups on coffee and tea.

Date of visit: September 2019
Helpful?
QueensHotelNewp, Manager at The Queen's Hotel, responded to this reviewResponded 5 January 2020

Thanks for taking the time to leave us feedback. Hope to see you again soon!

Reviewed 4 September 2019

A nice meal in pleasant surroundings and friendly staff, I also stayed in the hotel which was very pleasant as well.

Date of visit: July 2019
Helpful?
QueensHotelNewp, Manager at The Queen's Hotel, responded to this reviewResponded 5 January 2020

Glad to hear you had a good experience with us and we hope to see you again soon!

Reviewed 18 August 2019

Excellent fish Friday but the garlic bread was the worst Iv had it was cold and tasteless told the staff and got a sorry not the answer I was looking for but the large was nice and cold

Date of visit: August 2019
Helpful?
QueensHotelNewp, Manager at The Queen's Hotel, responded to this reviewResponded 5 January 2020

Thank you for taking the time to leave feedback. Glad to hear you enjoyed the fish and your drink. If you're ever not happy with something then please let us know so that we can remedy it when you are here.

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Questions & Answers
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melaniegriffiths2017
18 October 2017|
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Response from QueensHotelNewport | Property representative |
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Frequently Asked Questions about The Queen's Hotel

The Queen's Hotel is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4