Unfortunately we had a terrible experience here … mainly down to the manager/guy who seemed to be in charge. We rang ahead wanting to checkin early which we were told we couldn’t do which was fine but when we arrived we were told we didn’t...have a room! Along with apparently 5 other couples/parties and was told booking.com had over booked them but that they were going to try and put a double bed in one of the single rooms that where available, I’m not a fussy person usually but the manner we were spoken to and dealt with was awful, zero customer service, obviously we were annoyed as we had paid for a superior suit and we were going to be put in a single room which we explained to the guy and all we had back was attitude saying it’s not my fault it’s booking.com …. Either way I’d have been much happier if a simple apology was made and we were treated with respect but we weren’t and it was as if he wanted us to be greatful, nothing at all was offered to us as an apology, just given the key at 3.45, 45 minutes after standard check in time. Once in the room (room 1) it was very basic, no tea bags, one cup which was dirty, we did ask for another which we got but was also dirty, just not up to standard really especially as we should have had a superior room. Just felt totally let down by staff, weather the booking problem was their doing or booking.coms it’s their business they should have done something to make up for what we hadn’t had which was what we paid for but it seemed to be run very sluggishly by someone with no customer service experience. Go elsewhere if you want to be hosted/treated professionally.More
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