Ordered the 5 bean chilli and was absolutely awful. Rice came as a slab as if it had been microwaved for a third time. Now I know this is Wetherspoons, however it came out solid. The portion was tiny for the rice. Chilli came in...More
Went today with my boyfriend and our mates we ordered the same time but paid separately 15 minutes after out friends had their food we still hadn't had ours (mixed grill mine and bbq chicken melt his) I went To the bar to find out...More
Dear kezj88 Thanks for taking the time to write a review. Please accept my apologies that you were disappointed with your visit. So that I can look into your complaint further, I would invite you to contact me directly. Best regards James p175@jdwetherspoon.co.uk
We come here as a family for food after some shopping in town sometimes. It’s not a bad place but does have a tendency for a lot of old men frequently drinking here all day. It can be hard to get a table and get...More
Dear Jimmyr2183 Thanks for taking the time to write a review. Best regards James
We were looking for a meal early evening (Wednesday 16th Jan) and called at the Potters Wheel. The pub was much quieter than we have previously seen it and we easily found a table. I am very fond of fish and chips and have always...More
Dear Michael_SF6310RH Thanks for taking the time to write such a positive review. I will make sure to pass your comments onto the team. Best regards James
Never have I had a bad time in my favourite local (Whether Spoons Swansea). Me and a good group of friendly locals visit here most days and have a quaint time with no trouble with staff or customer service. But tonight, unfortunately we were targeted...More
Dear Caitlin M Thanks for taking the time to write a review, and please accept my apologies for your poor treatment on your recent visit. So that I can investigate further, I would invite you to contact me directly with the date and time of...More
Areally good pub with a nice atmosphere and pleasant cheerful and attentative staff. Had a few meals in there over a weekend and despite pub being very busy food came quickly and piping hot. The lamb shank was excellent
Dear Graham Thanks for the great review! The Lamb shank is one of my favorites too. We hope to see you again soon. Best regards James
I was sat within the pub and three men came in, all around 20-30 and the female working behind the bar had not asked for identification for the 2 males and served them with out any hesitation. As the third Male ordered his food and...More
Dear Journey66256416724 Thanks for taking the time to write a review. This review appears to be a duplicate from another account, however to reiterate my reply below, we will always vigorously enforce our challenge 21 policy. In this instance, the customer in question could not...More
I ordered my food with a pint. After I paid the lady asked me for ID. I politely asked for a refund after the disrespectful response given. I wanted the drink that I paid for however the lady denied that I bought one even though...More
Dear Scenic43662069199 Thanks for taking the time to write a review. I have looked into your complaint, and I can confirm that although an alcoholic drink was ordered, none was charged for as you could not provide proof of age, and the offer of a...More
I Went into the establishment with my colleagues, someone asked to return their meal politely, and the reply they received was disrespectful and derogatory. They were then denied a refund. I asked to speak to the manager. They were very unhelpful, and we were all...More
Dear Sunshine34799472409 Thanks for taking the time to write a review, and please accept my apologies if the service you received wasn't up to our usual standard. So that I can gather some further information, I would invite you to contact me directly. Best regards...More
My traveling companion and I are engaged in a slow & informal tour of 'spoons and out of the 2 in Swansea City Centre this was the first we tried. He'd been here before and painted a grim picture of it and it's clientele. We...More
Dear PendejoTWTD Thanks for the review. It's always great to receive such good feedback. Best regards James
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