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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£2 - £6
CUISINES
Irish, Cafe
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (130)
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130 results
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LanguageEnglish
Traveller rating
89
16
8
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11
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All reviews brunch chicken paninis poached eggs last weekend
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Reviewed 10 April 2023

Very slow & poor service. Just needs a good manager to oversee things. Hard boiled poached eggs, items forgotten. 2 of us ordered similar food, 35 minutes between the 2 breakfasts being served. Disappointing, as we love to support local businesses. Have left before because...of slow service, but thought we'd give it another go, as anyone can have a bad day. However, we could have got a better breakfast at the petrol station.More

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2023 via mobile

Visited lots of times before, so was very disappointed with the service today. We both ordered tea and a fry, asking for soda bread to be swapped out for more potato bread instead. Simple. Long wait for food, but it was busy so that's ok....Food was brought out but was missing bacon, maybe order not taken right ? but I pointed it out before the plates were put down, so the server took both away only to come straight back with them and said bacon would follow. We then waited for another few mins for our cutlery. Then another 10-15 mins before bacon came... I had the rest of my meal eaten at that stage. On paying, I wasn't asked about my meal or apologised to (it was the same server) so on customer service alone, I'll not be back when there are other options in town. Also, pet peeve, when cleaning a table, please do not spray disinfectant from a height so it will hit the customers at the next table... twice!More

Date of visit: February 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2023 via mobile

Having visited the cafe a number of different times with friends and receiving reasonably good service. I had thought it would be the perfect place to take a client. Unfortunately I was wrong! As myself and the client had (only) ordered drinks the owner informed...us that as we were not ordering food she could move us at any time to accommodate a larger group. In my opinion a very unwelcoming, rude encounter from the get go. I honestly wouldn’t recommend this place if you are planning on (ONLY) ordering drinks in a cafe and having a catch up. (We had planned on having lunch after our meeting but after the rude encounter was completely appalled at the service so decided to go else where for lunch.More

Date of visit: January 2023
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2022 via mobile

Haven’t been in a long time. Place jade been done up so beautiful. Arrived and sat down. Coffee order taken straight away and took ten mins. After we ordered a bowl of soup and chips 40 mins later no food . We got up and...walked out. No one came to check to apologize to explain. There was only us and 1 more table to be served. It’s a pity but won’t be back. Went elsewhere and with in ten min fresh soup and chips served . That’s how it should be doneMore

Date of visit: November 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 November 2022 via mobile

Was the first and last visit. We got a table, and they brought the menu after 10 minutes. There were only a few people in the cafe. Not to mention the poor food, slow and unpleasant service I was surprised by the fact that after...asking for the bill, the waitress found the prices on a sheet, counted them in her mind in a couple of seconds and told me the total amount. I did not understand for what and how much I paid. Shouldn't I have seen the bill first and get a copy of it?More

Date of visit: October 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2022 via mobile

Food was gorgeous we have coffees and breakfast. However the most disappointing part of the experience we had to sit at big table ans after ordering they sat other people at the table which ruined our breakfast because we couldnt relax or chat as there...no privacy. Felt like having breakfast with two other strangers. When we asked could we move they said other smaller table was reserved but two ppl walked in and sat at it and thry certainky did not look like they had reserved it. Overall this cafe should get rid of those big tables esp in table if two have to share it with other people just not comfortable experience.More

Date of visit: September 2022
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Reviewed 20 April 2022 via mobile

Poor service front of house. Arrived to find the place busy as usual. We don't mind waiting which we have done many times before but staff seemed to prioritise locals. People who were seated 15 minutes after us had their orders taken before us and...served their food before our order was taken. I had to ask staff to take our order, not sure how long we would have been ignored otherwise. 15 mins after we ordered our lunch, someone sat next to us, ordered his food, was served his lunch and finished his meal before our food arrived. My partner enjoyed her chicken burger and chip. My healthy option was nice, chicken was a little dry but everything tasted fresh and well cooked. Just a pity it was not well organised and managed out the front of house.More

Date of visit: April 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2022 via mobile

First time visiting here last weekend and it won’t be the last! I had the Spanish Brunch and it was amazing. I’d seen plenty of photos of this dish on my social media so I had to try it and it did not disappoint. It...was all so tasty and my friends got paninis which they also really enjoyed. A lovely atmosphere in this place and it’s clearly very popular due to the amount of full tables and people standing waiting for a table! Can’t wait to visit again!More

Date of visit: February 2022
Helpful?
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Reviewed 12 February 2022

Second visit. Spectacularly slow service on both occasions even though very few customers....won't be back.

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2021 via mobile

This is my favourite coffee shop in Northern Ireland. A great menu that has something for everyone and the food is just so tasty. Service is quick and I would come all the time if I lived closer.

Date of visit: December 2021
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Reviewed 14 August 2021

We stopped here for coffee and hot chocolate on our way to Ardglass. It was very good and service was lovely and friendly.

Date of visit: August 2021
Helpful?
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Reviewed 7 July 2021 via mobile

Enjoyable lunchtime visit, great grub and good service! Clean & happy with Covid measures. Parking nearby was handy and good music (Promises by Calvin Harris)!

Date of visit: June 2021
Helpful?
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Reviewed 3 October 2020 via mobile

I loved this place but after today I won’t be back. Took 40 mins to get a fry and some dirty fries . Coffee was served as soon as we went in and was finished before our foot arrived. The fry was over cooked with...the bread and undercooked with the meat. This was taken back and no refund offered . The dirty fries were served in a take way box. When your paying you expect a plate and cutlery which we had to ask for. The young girl have attitude and when we asked for more coffee we were told to pay for it. Surly there is refills as there always was. So disappointedMore

Date of visit: October 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
caitrionam466, Owner at Urban Cafe, responded to this reviewResponded 11 October 2020

Hi Carmel, We thank you for your review. We are devastated your experience did not match your expectation. I have investigated further on the day in question. can see you were in at peak time on a busy day and there was a wait ,a...More

Reviewed 3 August 2020

Good food, nice coffee, friendly staff. Nice spot in castlewellan, worth a stop. Salted caramel brownie was tasty.

Date of visit: August 2020
Helpful?
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caitrionam466, Owner at Urban Cafe, responded to this reviewResponded 22 August 2020

Thanks Chris for taking some time out to review our cafe ..glad you had a good experience with our lovely friendly team & enjoyed the coffee + brownie. Hope to see you soon, all the best.

Reviewed 15 May 2020

After a leisurely stroll around the lake we headed for snacks, knowing that urban had ripens for takeaways that's were we headed, I had the protein pancakes which was the special with nutella, peanut butter and banana, unreal filler. So good to see them open...for takeout! oh and had a tasty coffee and protein ball for afters. Really hits the mark. Thanks urban. SocialDistanceKeepsUsSafeMore

Date of visit: May 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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URBAN CAFE, Castlewellan - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Urban Cafe

Yes, Urban Cafe offers takeaway services.

Urban Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5