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RATINGS
Food
Service
Value

Details

CUISINES
Cafe
Meals
Lunch, Dinner
FEATURES
Delivery, Takeout, Seating, Reservations
Reviews (45)
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42 results
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14
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LanguageEnglish
Traveller rating
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14
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Reviewed 18 October 2023

Waited half an hour for a cold panini and greasy, measly portion of chicken, I didn’t even wait for the rest of the order to come out. Before asking for a refund. The girl behind the counter was the only member of staff on the...premises. Don’t waste your time and money going here! The Ellon shop…More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2023

prices online were different than in store so you are charged more in store then online me and my partner were embarrassed when we had to take things off of our order in front of lots of people because we only came with £20

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2023

Hi I’m just concerned at the state my order arrived in. I’ve never seen anything like this before. Thank you for your time!!

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2022 via mobile

Waited over an hour for my order only for the panini to be so disgusting I couldn’t eat it. The chicken was horrendous with the tiniest bit of cheese. Disappointing experience

Date of visit: November 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2022 via mobile

My and my boyfriend decided to order some milkshakes, we ordered at 11--11:20pm. We usually love shakes n cakes but when the delivery driver for shakes n cakes opened the door. I was immediately greeted with anger and rudeness. The employee started shouting at me..."DO NOT ORDER AFTER 11:30 WE ARE CLOSED. DO NOT ORDER AFTER..." and he kept repeating it till I closed the door on him, very alarmed and honestly scared. This man was immediately aggressive even when I tried to be nice. Safe to say I will never be ordering from here again and I urge others not to either. Ive also had terrible service in the store too with rude and disrespectful staff.More

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2021

The below incident occurred on late Friday afternoon, 24th of September 2021. I followed it up with the local authority's Environmental Heath department, the response from which is included at the bottom of this review. On the occasion in question, I visited the establishment to...buy a relatively upmarket ice cream cone. At first, the vendor stayed outside of the establishment’s door with apparently another female colleague, smoking a cigarette, although I waited at the counter to be served for a few minutes. Once the male vendor did return, I had placed my cone order with him. As a first concern, I observed the vendor fail to wash his hands after returning from outside from smoking before serving me, and actually there clearly was no consideration on his part in this regards whatsoever. I then placed my order for a cone, and the vendor made clear payment was due prior to food service, as is common. I therefore paid in cash: a £5.00 note. The vendor said he did not have sufficient change. Two ‘tips’ jars of coins sat prominently on the counter - one jar labelled ‘Boys’, the other being ‘Girls’. There was a sign in front of them stating words to the effect of ‘some say girls are more generous giving tips than boys’. The vendor therefore secondly dug very deeply into the ‘Boys’ jar - actually up to his knuckles - and thoroughly rummaged around for enough suitable coins to give me my change. The vendor directly then proceeded to then rummage with his bare hands through the cones for customers in order he could select my intended one, with the intent to use it for the ice cream I had ordered. I was frankly revolted and disgusted. I was therefore forced bring this to his attention and thereto to complain to him refusing the cone, at which point he showed considerable embarrassment. Thirdly, I am unaware if the vendor then had replaced ‘my’ cone into the stock ready pile for customers, but in any event as mentioned he did manhandle this pile directly after rummaging through money in any event, using his bear hands, without wearing plastic gloves. He still had not washed his hands at all, including prior to putting the gloves on. Fourthly, this incident also brings into question whether the two ‘tips’ jars are indeed genuine, or possibly and merely a ruse to increase the establishment’s profits. Both were very full. In cafés one usually sees only a few coins from that day. Two very full jars in competition it seems to me would be an excellent method of encouraging competitive donation. Fifthly, this incident concerningly reflects poorly on the general and normalised culture and standard of hygiene within Shakes ’N' Cakes. As mentioned, it seemed clear to from the actions of the vendor, the norms in place and normalised serving processes these unacceptable behaviour patterns were usual. I as mentioned contacted the local authority's Environmental Health department about my concerns and frankly revulsions in Shakes 'N' Cakes poor standards of hygiene as a business serving food to customers. Their response was the following:- "I am writing to advise you that I have been in contact with the company and discussed your complaint and to reiterate the importance of frequent and adequate handwashing".More

Date of visit: September 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2021

“NHS discount” advertised on the Facebook page. My boyfriend called the shop tonight to place an order for delivery for us and my flat mate. The girl on the phone was extremely rude to my boyfriend and said to him he had to order on...the app as she clearly couldn’t be bothered to take the order over the phone. My boyfriend politely stated that we were hoping to take advantage of the NHS discount and she sighed and replied with “ugh bare with me” put the phone down and had us on the other end of the phone for 13 minutes. We heard the people in the shop chatting etc for all this time... this girl clearly had no intentions of returning to the phone to take our order and obviously just wanted us to hang up. My boyfriend ended the call and we tried to call a few other times. In total this all took up 25 minutes. Moral of the story I will not be ordering from here again and we took our custom to Crollas in Rosemount that gave fantastic service. Would not recommend Shakes and Cakes on Great Northern Rd. Down right rude.More

Date of visit: February 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2020

Went to shakes and cakes on Spital road, when we entered the shop all tables were dirty and covered in dirty dishes, we ordered our food and then both employees went outside and left the shop unattended to smoke a fag they then come back...inside and didn’t even wash their hands then they served us our food,More

Date of visit: March 2020
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2020

Pros: Delicious milkshakes and the choice is flavours is fantastic. Cons: Waffles are overpriced and very often not cooked properly. Staff often look disinterested. Whole place needs a good clean. Menu is overpriced.

Date of visit: October 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2020

Our first visit so didn’t know the set up. We found a seat and the only person serving passed us several times but didn’t approach. Eventually she smiled as she passed for the 4th time. I went to the counter and asked for menus. They’re...on the counter help yourself. We made our choice but still didn’t know the set up. I stood at the counter again and eventually our order was taken. How difficult would it have been to tell us on arrival, grab a menu and just come up when you’ve decided. Not a good start but that said the pancake stack to share was delicious. Would visit again.More

Date of visit: February 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2020 via mobile

Big ooumi it’s the best big man sorted use out big time good man and good service and the food was amazing tasty as anything and the milkshakes was the best I’ve ever had boys had a fat skran best food ever

Date of visit: February 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2020

Big oomy is a f***ng legend sorted the boys out we a fat scran and milkshakes that tasted potent, top guy!!

Date of visit: February 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2020 via mobile

Family has always mentioned this place so they took me there to try it out for myself. I must say i left the place a happy belly full bunny. I will def be back.

Date of visit: January 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 December 2019

I nipped in yesterday for a coffee and a brownie. I was the only customer and the waitress obviously felt I was intruding on her personal phone call time. Sorry about that! The brownie was okay but the coffee was awful and was served in...a takeaway cup. Given that I was sitting in and the push for businesses to be as environmentally friendly as possible this was more than a little bit annoying. The toilet was also disgustingly dirty. Not one I'd recommend.More

Date of visit: December 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2019 via mobile

Fancied a sweet treat fix and didn’t want the leave the house so ordered the fruit pancake stack which came topped with strawberries and bananas, mini marshmallows, chocolate sauce with a side of cream AND two scoops of ice cream - And there were 5...pancakes. It was SO filling and I couldn’t manage it all.... Also had the strawberry milkshake which was one of the finest milkshakes I’ve had in ages! Good value for money and delivery was nice and quick!More

Date of visit: November 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SHAKES 'N' CAKES, Aberdeen - Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Shakes 'N' Cakes

Yes, Shakes 'N' Cakes offers takeaway services.

Yes, Shakes 'N' Cakes offers delivery services.

Shakes 'N' Cakes is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3
  • Service: 2
  • Value: 2