Service was slow and clumsy, food was okay , not much atmosphere. Items missing from order. Roadhole was much better.
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We were staying in Scotland over New Year and after eating lots of fish and shellfish I was looking forward to dinner in Sands as I remember having a great steak there last year! I was not disappointed - Sands has a very good menu and my steak was perfect. The restaurant was busy but service was as excellent as... More
Dear Moirad, Thank you so much for your wonderful review! It’s so nice to hear you’ve had a good time and I’m particularly delighted to hear that your steak was perfect and that you enjoyed a great level of service from the staff. We’ll be sure to pass on your feedback and hope to see you at Sands again soon.... More
Dined twice over the 4 days at the sands grill and on both occasions the food was excellent and portions plentiful. Recommend the pork ribs, mussels,prawn cocktail, Dover sole, or the rib eye steak. All fresh & tastey . Service was good, although you got the feeling of a) prompt service to get you in and out b) the wine... More
Dear Mark, I’d like to start by saying thank you for your great feedback about the food and the service, I will be sure to pass this onto the team in Sands, they will be delighted to hear this. I’m disappointed to hear that not all of our services met your expectations, specifically the lighting. I will certainly pass this... More
Not quite sure how to review this restaurant - the quality of the food was on the whole good but some of the portions were so large as the be off putting. We did see one party walk out carry foil containers of their leftovers...... The service was just strange. We were made to feel uncomfortable when we arrived -... More
Dear Guest, Firstly, I’d like to thank you again, for taking the time to review the Old Course Hotel, Golf Resort & Spa. We do appreciate the feedback. I am again really disappointed to read about your experience at Sands Grill. I am glad the food was good but will certainly pass on your comments about the portion size and... More
Myself and 2 of my friends booked to have 'The afternoon tea journey' at £33 per person. A couple of days before our afternoon tea I contacted the restaurant to let them know that we had one dietary requirement (vegan). The first time I called I spoke to a woman who said that they always take into account dietary requirements... More
Dear Catherine, Firstly, I’d like to thank you for taking the time to review the Old Course Hotel, Golf Resort & Spa. It’s only with feedback like yours that we’re able to maintain, and where necessary, improve, our services. I’m very disappointed to read about your experience at Sands and I’d like to sincerely apologise. We pride ourselves on our... More
Visited for Afternoon Tea with my husband. The surroundings are beautiful and the service on the whole was very good. Rather disappointed in the offerings for the tea however, rather uninspiring sandwiches and dry cakes. The scones were tasty and I enjoyed the champagne. Also, the server who brought our tea stand over to us didn't bother to explain what... More
Dear Shellish69, I’d like to start by saying thank you for your positive feedback about the surroundings and general level of service, that is good to hear. I’m disappointed to hear that not all of your expectations were met, specifically concerning the food and I will certainly pass your comments onto our chef. I hope this won’t stop you from... More
Fantastic meal with good service. All the food was tasty and well presented and would definitely return.
Thank you for your great review Stewie! It’s lovely to hear you had such a nice time at Sands Grill, particularly that you enjoyed the food. We really appreciate you taking time to leave such a positive review and we hope to welcome you back again soon! With best wishes, Lee More
Thought this was a higher end restaurant but everything is a mismatch. Service was ok though the waitress did not know much about the wines and sought the help of her manager who never bothered to come to our table to help out. The music was a real mismatch to the ambience. More like music played in a pub. We... More
Dear Mosto, I’d like to start by saying thank you for your positive feedback about the Road Hole Restaurant, it’s great to hear and I’ll be sure to pass on this feedback. I’m disappointed to hear that not all of our services met your expectations in Sands Grill. I will pass on all your feedback and ensure that your points... More
Was really looking forward to our visit but .......No welcome when entering restaurant. Raw pastry on beef Wellington, burnt potato rostie, dish was bland but the beef was cooked well, expensive water! Lack of care from serving staff prices extremely high for quality of food we had. Staff had no interest or personal service. wasn't asked if I enjoyed the... More
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How did you make your reservation on-line? I can't seem to find a way of doing it on the hotels web site.