I Chai Restaurant

I Chai Restaurant

Someone from this business manages this listing.
Learn More
+44 141 959 3900+ Add website
Hours
Sun
13:00 - 22:00
Mon
16:00 - 22:00
Wed
12:00 - 14:0016:30 - 22:00
Thu
12:00 - 14:0016:30 - 22:00
Fri
12:00 - 14:0016:00 - 22:30
Sat
12:30 - 22:30
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Ratings and reviews
3.5
3.5 of 5 bubbles

RATINGS
Food
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
3.8 of 5 bubbles
Atmosphere
3.4 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
£6.00 – £20.00
CUISINES
Chinese, Cantonese, Hong Kong
Special Diets
Vegetarian Friendly
meals, features
Is this a Chinese restaurant?
About
We serve the best & most authentic flavours of China in Glasgow.
PRICE RANGE
£6.00 – £20.00
CUISINES
Chinese, Cantonese, Hong Kong
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, After-hours, Drinks
FEATURES
Delivery, Takeout, Reservations, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service
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3.5
3.5 of 5 bubbles215 reviews
Excellent
89
Very good
47
Average
23
Poor
15
Terrible
41
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Highlanderjul59
Glasgow25 contributions
3.0 of 5 bubbles
Oct 2020 couples
Having visited this restaurant before and enjoying the food, we ordered a delivery last night. Unfortunately the delivery took 2 hours to arrive. We were given no indication that this would be the case at the time of ordering. The food was good when it did finally arrive (after another phone call when we were told it had just been picked up) but we will not be using this restaurant again.
Written 4 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

outandabout2007
Glasgow207 contributions
4.0 of 5 bubbles
Feb 2022 couples
Staff friendly Food nice all hot when served we did the tapas plenty to choose from. Not rushed were able to sit between courses and reorder anything we enjoyed good for people who get put off with piles of food being served. I would suspect chicken is frozen as all bit exact same shape and size. Overall based on price, choice and quantity it is value for the money
Written 15 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Liz M
1 contribution
3.0 of 5 bubbles
Feb 2023 family
This is a lovely restraunt and I have been many times, but I visited with my teenage grandaughter last week and was advised Wednesday's Tapas night, increased price of £17.50 and told unlimited ? Portions very small ordered sweet sour chicken and was small plate with 2 chicken balls and very little sauce, we had shredded chicken, thank fully to add to the rice, as couple at next table advised order three dishes as very small. I appreciate tapas small dishes but you need to know . The main issue we had was the constant with staff taking dishes away and at your table, it's very uncomfortable and you feel pressured throughout. Just finished pouring dish onto my rice, dish lifted immediately and asked if we would be having more food, when I answered probably not, asked if I wanted bill ????? Makes it all so uncomfortable. Food provided very quickly and we were in and out in 35 mins Will not be returning my granddaughter was horrified by it all. Please remember we are not up to date with menu changes and hurrying customers is not the best way to keep us returning.
Written 26 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amc5790
14 contributions
2.0 of 5 bubbles
Jan 2020 family
Used to visit here A lot with family for the Wednesday/Sunday tapas menu over the years this price has gone from £11.95 per person up to around £15 per person so I was shocked when i visited last week and saw this menu was now £21.95 per adult . Myself and partner took this option with the idea of letting our small kids have some little bits and pieces from our plates since we would have lots and since they wouldn’t eat a full course , we where advised if the kids wanted to eat this they would be charged £15 per kid . No discussion or come to an arrangement for the smaller appetites and the attitude form the waiter was slightly rude. We did then order a dish for the kid from children’s menu . Portion size from the taps menu has decreased , less choice on the menu now and long waits in between orders even when the restaurant itself was empty ( only ourselves and another couple ) Cost us close to £80 for a family of 2 adults and 2 kids . We wont be back
Written 4 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daisyh381
I would like to apologise for your disappointment whilst visiting I chai. I am sorry to hear about our staff did not fully explain the charge of kid meal and Tapas menu. Please allow me to explain it for you. On festive season between 15th December to 1st January, kid menu is £8 per head, including start and main course and dessert. Half price unlimited tapas for children under 12. If is too much for kid, available order any side from a la carte menu or any special request. During festive period Unlimited Tapas menu price up extra few £ because of menu including duck, turkey, king prawn and many other luxurious ingredients on this season. Normal Unlimited Tapas menu don't has duck, turkey dishes and many different dishes. Only restriction on unlimited tapas menu is charge per head which can not to be share. (eat as much as you can, same as buffet concept) Besides, we started apply untimited Tapas menu 2013 for £11.95 to recent £14.95 on Wednesday and £16.95 on Sunday. Price was reasonable since the price for most main ingredients increased 20% to 25% from the supplier last 30 months. Our stock order from one of biggest food supplier in UK. Aim to use best quality and fresh food to serve our customers. We are a small family run business and work hard to give our customers great food and service. Hope this is one off case for you. Our normal Unlimited Tapas menu back on from 8th January.
Written 5 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chris M
1 contribution
1.0 of 5 bubbles
May 2021 solo
Attempted to order food online as they wouldn’t answer the phone, the order system took payment, however did not take the order. I went to the restaurant to resolve this and was greeted by a passive aggressive member of staff who told me the manager was too busy, despite the fact I saw the manager walk by several times. Then was told they didn’t get my order however did get my payment (convenient that). To resolve the issue I asked if I could order in the shop and they said I would have to pay again! Despite having taken money from my account already. Offered no resolution whatsoever and the resounding message was “nothing we can do” Avoid this place at all costs, I would never go back and will actively encourage others to do the same.
Written 16 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

robynnb1990
Glasgow3 contributions
1.0 of 5 bubbles
Jan 2022 family
Went here tonight for dinner for the tapas menu after seeing a tick tock video which made it look good. The video was wrong, the food was mediocre, average food. There was an issue with my bill at the end and I said to one of the waitresses who was helpful after a different waitress told me a soup was included but I was charged, the manager came over and said its not included and I said I was told by your waitress so I'm not paying when your staff gave me wrong information, the manager called me a liar and then another waitress ended up offering to pay and I said absolutely not, no one is paying for it, in the end told my partner to pay as the manager actually seems like he would have taken it from the staff member who didnt actually give me the wrong information, it was someone else and he did not even ask her. His customer service was enough to put you right off, but as I said the food was average. Beef was chewy & noodles were greasy, chicken satay was the only reason I'm giving it an average review but the rest was like china buffet standard and definitely not worth it.
Written 23 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marsaline
Glasgow37 contributions
1.0 of 5 bubbles
Dec 2020 none
We ordered a home delivery meal from this restaurant last Saturday. We were told it would take 70 mins to arrive ....it didn’t. We telephoned the restaurant after waiting 90 mins to be told it would be 10-15 mins ....it wasn’t. The meal finally arrived after waiting 120 mins. Imagine my disappointment after waiting 2 hours to find a main course missing from the meal. On telephoning the restaurant again I was told they would deliver the missing main in 15 mins ......they didn’t. It arrived 1 hour later !. Three hours to wait for a carry out is not acceptable. I emailed the restaurant with my complaints the next day but surprise surprise I have not had a reply. I think that explains what the restaurant thinks of its customers.
Written 5 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Martin D
2 contributions
1.0 of 5 bubbles
Nov 2021 none
Having been a regular customer of I-Chai for over 8 years, I noticed in the past 4 weeks the portion size for their set lunches have become increasingly smaller and smaller. To add to this, the restaurant have now also increased their pricing on the lunch menu. Having recently dined at this restaurant in the past week, the waitress asked if everything was alright to which I replied "well no actually, I noticed the size of the meal was incredibly small with only four tiny pieces of chicken on my plate for my main course, with a tiny amount of rice". The response I received from the male restaurant assist was the Manager had stipulated what the new portion size should be. I left the restaurant still feeling hungry and to add, had to pay more for the same meal which I usually pay for. BEWARE OF THIS PLEASE.
Written 14 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chris M
Clydebank2 contributions
1.0 of 5 bubbles
Dec 2021 solo
I have been using this restaurant for 15 / 16 years and been a loyal customer, however after my most recent experience I won’t be using them again. I usually order a meal every Saturday from I Chai and 2 weeks ago I ordered a chicken curry from the takeaway, when I got it home I found the chicken to be like rubber and very chewy. I called I Chai to make them aware the food wasn’t to a decent standard and despite the fact the whole meal was ruined I was given a portion of my money back as a credit towards my next purchase. I ordered chicken balls, chips, rice and curry sauce. Firstly the curry sauce was like paste, the chicken balls were poorly made, rubber chickens again and the chips were absolutely solid (a video has been taken of these and will be uploaded). As embarrassing as it is I had to call I Chai for the second week running. When I advised that the chips were solid and the meal was at best poor, I was asked to scrape the meal into a bag and return to the restaurant with it. I found this to be quite undignified, walking into a restaurant with carrier bag of food scraped from my plate. When I asked the rationale for this I was told this is I Chai policy, which could only have been introduced in the last week as I wasn’t asked to make an additional 6 mile round trip the week before when the food was poor. It would appear that I Chai is always right as opposed to the customer and if you criticise the food, you also have to be prepared to re-attend the restaurant and prove it, please keep this in mind when ordering and keep your containers handy. Bizarrely enough when I attended the restaurant and put the bag of substandard food on the counter, they didn’t even check it, perhaps they were going to take a more forensic approach later. The member of staff that greeted me on arrival initially did apologise, however I was shocked when they said “do you think it could be your fault?” when I asked what did they mean by that, they said “well you have complained before” and that “perhaps I didn’t like the way they now make food” Now I’ve heard some classic excuses for poor service in my time, but trying to blame the customer for your rubbish food is laughable, and mentioning that I’ve complained before?? Am I supposed to pay for this below par food and not mention it? I was finally given a refund on my meal, although could see the distain at this. So after 15 years of giving this place custom I will no longer use and will actively encourage others to do the same. Which is a shame as it used to be a great restaurant, now its poorly ran, poor service and poor food, just look down though Trip Advisor, it’s all “poor service” and “poor food”. So you can see I’m not alone in highlighting this and it would appear to be a theme. So if you’re looking for quality food and to be valued as a customer, this isn’t the place for you.
Written 6 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Martin D
2 contributions
1.0 of 5 bubbles
May 2022 friends
Went here on a Sunday afternoon. The manager (baldheaded guy in his 40s) was very unwelcoming and stern. As soon as I walked in he said ‘do you have a reservation’ to which I replied no. At that point I should have left the restaurant and found some other eatery that was more accommodating. Was then told to take a seat & was made wait 10 minutes (even though the majority of the restaurant had empty seats with no reservations signs on them) before being seated in a cramped corner of the empty restaurant? The food that was prepared was very small portioned, the waitresses who do not speak fluent English also got the order incorrect and I had to ask for the soup to be sent back as I’d asked for chicken and sweetcorn not chicken noodle. Did not enjoy my meal at all, the waitresses stand and glare at you waiting for you to finish your food before they quickly swipe your plates away. I have never been to a restaurant in Glasgow with such poor shoddy customer service in my entire life. I would not recommend this restaurant to anyone even though your initial impression is it’s a very nice accommodating restaurant, not so. Do not be deceived. Unfortunately it is a problem with the staff and their attitude that is the issue rather than the quality of the food.
Written 23 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Holly M
1 contribution
1.0 of 5 bubbles
Dec 2021 couples
Extremely disappointed. Looked online and saw the 2 course meal for £13.95. Sat down and had a menu infront of me, little did I know although it said 3 course meal that that’s what I was paying for despite the fact I DIDNT order a 3 course meal. Got the bill to be charged £55 and charged for two desserts that were not ordered. Staff were useless and were unable to deduct anything from the bill. I had explained to them that they should’ve made this clearer when seated that if I didn’t want a 3 course meal then they have another menu ! Extremely dissappointed.
Written 18 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ScotlandGuide
152 contributions
2.0 of 5 bubbles
Aug 2023 family
Visited for lunch and was very disappointed very small and cramped, tables close together. chose meat spring rolls for starter not much meat mainly bean sprouts for main meal chose sweet and sour chicken and chicken curry . Sweet and Sour chicken very few pieces of chicken mainly peppers and onions chicken curry very watery sauce few pieces of chicken again mainly onions rice was nice . No one asked if we enjoyed our food did say to waitress disappointed wasn’t interested only interested in quickly getting bill paid won’t be back.
Written 3 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Janice I
Glasgow21 contributions
3.0 of 5 bubbles
Nov 2020 friends
Very disappointed re our home delivery tonight. The only meat my partner eats is chicken and turkey. Sweet and sour chicken Cantonese in their opinion was mostly pork with some chicken. Being a major pork hater due to smell and taste i trust opinion. A little worried about this mix up and happy to discuss with restaurant further as we use weekly.
Written 5 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mjm2107
Glasgow265 contributions
5.0 of 5 bubbles
Aug 2020 none
I ordered a home delivery from I Chai, via Just Eat. I hadn’t heard of I Chai before, but decided to give it a go. The menu had a good selection, prices seemed reasonable, and the food arrived at the time I expected. The food was warm, and tasted great. Order comprised pancake roll, chilli and salt chicken, chilli and salt chips and curry sauce.
Written 26 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emmaaaa!! X
1 contribution
1.0 of 5 bubbles
Apr 2023 couples
Has so went down hill recently!! Ordered peking spare ribs - was lucky if there was meat on 2 of the tiny pieces of broken up ribs I was given. The main meals were ok, albeit half the portion of any other Chinese restaurant, my satay had about 4 pieces of chopped chicken & my bf curry was the same. He then ordered a portion of salt & chilli chicken balls on their own & was charged £13.50 for them!!!! He was then charged 50p for a bag to take them home with him. Will not be back, the prices are ridiculous for the food that is served !!!
Written 21 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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I CHAI RESTAURANT, Glasgow - Updated 2024 Restaurant Reviews, Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

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