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Willow Tea Rooms

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Ratings and reviews

#143 of 588 British in Glasgow
Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Mentioned in

  • What to Do in Scotland: Your Perfect 8-Day Itineraryjetsetter.com

Details

CUISINES
Cafe, British, Scottish
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options

Location and contact

Merchant City
0.2 miles from George Square
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Hand sanitiser available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (1,519)
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1,395 results
Traveller rating
517
384
248
144
102
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LanguageEnglish
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Traveller rating
517
384
248
144
102
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All reviews scones cake meringue black pudding haggis afternoon tea charles rennie mackintosh buchanan street smoked salmon my mum crm scotland
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Reviewed today via mobile

Had breakfast this morning, disappointing as firstly plates were cold hence majority of breakfast was luke warm. We upgraded to a "double up", not worth it. We were never asked if everything was ok even when we asked for the bill. All in all not...what we were expectingMore

Date of visit: July 2022
Helpful?
Reviewed 4 days ago via mobile

I have been to the Willows Tea Rooms twice before and when travelling I enjoy afternoon tea when it is available. The Willows used to be a leader. Now it is a mere shadow of its former self. The service was appalling and the food...was terrible. We had to work hard to get the attention of our server for a refill of hot water. When we finally did, she brought enough for one cup even though there were 2 of us. The scones were hard and dry and there was no clotted cream to be found. The sandwiches had so little filling we actually pulled the bread apart to see what was there. Perhaps they were stretching 1 order to fill 2 or 3 orders. We watched as another customer made a request for something and after about 15 minutes 3 other staff asked if she was done and wanted her bill. When she repeated her request, each said they would be right back with her order. They never returned. Finally, the hostess/manager asked her if she wanted her bill and them promptly got her forgotten order to her. That same manager responded to our request for more hot water by telling us we were entitled to a second pot of tea as part of our original order. Somehow, the staff did not seem to know this or even care. The experience of tea at the Willows is no longer worth the cost. And surely, Miss Cranston would be furious with this sorry level of expertise and poor quality of food. She expected more and so did I.More

Date of visit: July 2022
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Reviewed 1 week ago via mobile

The tea rooms looked lovely and were very inviting. Staff were smart and pleasant. The afternoon tea was disappointing although the scones were stunning. I’ve had far better afternoon teas elsewhere

Date of visit: June 2022
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Reviewed 2 weeks ago

The tea room was busy when we visited but we only had to wait around 5/10 minutes for a table. Our order was taken quickly and the food arrived almost straight away - unfortunately the drinks did not so our food got a bit cold...as we waited for them.More

Date of visit: June 2022
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Reviewed 3 weeks ago

Had a group dinner in this Old, Restored facility. Food was amazing. Staff exceptional. It kicked off our Scottish tour in first class style!

Date of visit: May 2022
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Reviewed 4 weeks ago via mobile

Dropped in without a reservation for a cup of tea and a scone. Our order was taken, 25 minutes later we had to approach a member of staff to ask for our scone and empire biscuit. We didn’t think the staff were organised at all,...have been there before and didn’t have to wait long for a meal . My scone was a bit dry , the only food criticism I had , oh and if they could cater for those who are not butter lovers, that would also be helpful .More

Date of visit: June 2022
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Reviewed 4 weeks ago

Called in here without a reservation and only had to wait 5 or 10 mins for a table. I ordered the savoury afternoon tea and my husband chose the traditional afternoon tea. My husband is a fussy eater but they accommodated him. The food was...very nice and also felt homemade. We felt it was excellent value for money. The combination of the tall “Mackintosh” chairs and table-spacing did make it feel a bit claustrophobic. But overall a pleasant experience.More

Date of visit: May 2022
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Reviewed 4 weeks ago via mobile

Great staff- great location- food was ok. Staff are the biggest asset to the tea rooms. Warm - friendly and efficient. Always on hand to help Food was ok. I had a full Scottish breakfast for around £12 pounds. Was a little disappointing. Egg was...great The tiny single piece of bacon was over cooked and like cardboard, the sausage was dry and it came with either black pudding or haggis. (£12) so paid extra for the black pudding. My other half had a scone with jam and cream. She said the scone was good… but it came with squirty fresh cream ( the one from a can) it’s not authentic or what we would have expected from the Willow…you get proper cream at a chain pub not so far…More

Date of visit: May 2022
Helpful?1  
Reviewed 30 May 2022

I telephoned a week before visiting to ask what their busiest time was on a Friday afternoon. After being told that there was no need to book and a 'walk in' would never have to wait for more than 15 minutes I felt confident to...just turn up as part of our sight seeing trip to Glasgow. Our party of four turned up at around 2pm and we waited around 15 minutes for a table. Unfortunately, it was another 20 minutes before we were actually acknowledge and our order was taken. Eventually our afternoon tea was served and I cannot fault the quality of the food, we found that there was just the right amount, Shame that the staff seemed to be uncoordinated, but we did receive a 15% discount for being on the sightseeing tour bus.More

Date of visit: May 2022
Helpful?1  
Reviewed 23 May 2022 via mobile

A lovely afternoon tea. Staff friendly and helpful, were very good organising gluten free for one of the party. Great cakes! It gets very busy, so I’d recommend booking in advance.

Date of visit: May 2022
Helpful?1  
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Questions & Answers
Ask a question
Nettie B
23 August 2018|
AnswerShow all 9 answers
Response from willowtearoom | Property representative |
Hello, thank you for your question, we do not have lift access at 97 Buchanan Street and have stairs up to the tearoom. We have full lift access at our tearoom within the Watt Brothers department store on the corner of Hope... More
0
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Calysta21
8 January 2017|
AnswerShow all 14 answers
Response from NellyJuke | Reviewed this property |
Definitely!
1
Vote
janiceHome
4 December 2016|
AnswerShow all 8 answers
Response from biffakins | Reviewed this property |
No its not in the Galleries its on the street itself. The original one is under re-furbishment at present
0
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Frequently Asked Questions about Willow Tea Rooms

Yes, Willow Tea Rooms is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Willow Tea Rooms is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5