Writing this in disbelief but after reading some reviews below maybe it doesn’t come as a surprise what just happened to me and my family. Phoned around Glasgow for a restaurant this afternoon all fully booked but managed to get a table for 5 in...ORO. When we arrived I was surprised the restaurant was so empty but now I know why. My husband’s main course of Sea-bass arrived completely uncooked and freezing cold in the middle so my husband sent it back while my daughter, myself and my two small grandchildren ate our main courses. After around 20 mins my husband was still awaiting a fresh main course so he called over a waiter and mentioned this and they in turn brought over this older woman who asked what our problem was. My husband explained his family were almost finished their dinner and he was still to eat to which she replied “what do you want me to do about that ?!” I almost choked on my food when I heard her reply and I in turn asked her if she felt it satisfactory that food be served raw in a restaurant. She again replied “what do you want me to do about that ?!” . I said to her I was the customer and I felt her attitude towards us was quite distasteful to which she left the table. My husband , daughter and myself were all in shock by her response and within another 5/10 mins my husband’s second attempt at a main course arrived. He ate that and just as one of the waiters was clearing our table she asked if everything had been okay to which I replied “it’s not been the best today to be honest between my husbands fish and also my pizza main course that both my daughter and I felt was tasteless and overflowing with tomato base” . That was all the feedback we gave. My husband then went to the bathroom and asked me to ask for the bill and before I knew it this man approached our table very aggressively and practically shouted in my face GET THE F**K out my restaurant! I was absolutely taken aback that first he shouted and swore at not only me as a female but also he upset my two little grandchildren who could see this happening. I asked him again what he meant and he again shouted to me GET THE F**K out my restaurant! I very calmly asked him why he was being aggressive towards me when all I did as a paying customer was give feedback on my food experience we as a family had just encountered. He said how dare I complain about his fish and his pizza and I said I have a right to complain and I was still willing to pay my bill to which he replied GET OUT. In all my years socialising I have never ever been asked to leave a restaurant and the way he spoke to me in front of my two little grandchildren was far from acceptable. My husband who had missed all this came back and could see I was visibly shaken went to find the owner and confronted him on how he spoke to me and he told him the same thing and to get out. My daughter who as a nurse had just come off a 14 hour shift was so upset she raised her voice and said you shouldn’t be serving raw food! My family and I left but there were other customers shaking their heads. One couple even came up to us outside and told us they hear loads of complaints about the owner and his attitude but I am still in shock over it. I’m writing this review out of anger and trip advisor is a platform to be ablo express an opinion . I will never ever be back again and would recommend others to think the same. How dare he swear at me and shout at me in front of two little children ! Absolutely disgusting and no wonder others have written reviews about him below .More
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