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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
British, Scottish
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Breakfast, Dinner
View all details
meals, features
Reviews (179)
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Reviewed 8 September 2020

Very run down and tired. Hardly any staff. No facilities or food. Description untrue and reviews not recent.

Date of visit: September 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2020

The pictures are quite deceiving. It is an awful hotel, looks so dated. It can go for a charming old world look, but to me it just looked so cheap and needed a lot work to get ir right. The rooms were horrible and smelly,...the bed was awful. The carpet stunk. The bathroom was horribly designed, and the toilet and sink were so close by. Worst hotel by far on the NC500 route. The hotel from outside looks grand. Perosnally, I hate shiny brightly coloured bedding and it just doesn't make for a relaxing stay. You need warm and toned colours in a bedroom.More

Date of visit: September 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2020 via mobile

Right, some of the stuff is dated and old, but who cares when the hotel is like this, its old and its wonderful. Place oozes character, staff are epic, and what a great location. Would come back in a shot.

Date of visit: August 2020
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Reviewed 22 August 2020 via mobile

Presentable exterior to the building, looks impressive from outside. We stayed for 2 nights experiencing different rooms across our stay. The bathrooms were good with lots of hot water and good bath/ shower combo. Quality of room seems to depend from room to room. Some...seemed older and definitely in need of some TLC, some stains on carpet and mold around windows and behind curtains. Sheets on beds seemed OK but mattress wasn't great. Seemed to be very quiet around the hotel and in need of some love but has exceptional potential to be a great hotel if general decor/ condition is updated. Better lighting would also help to brighten the place up. Overall the stay was OK but a bit odd with some sections if hotel blocked off and seemly disused such as the swimming pool and spa area which looks long neglected (not open but would have been a good addition)More

Date of visit: August 2020
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Reviewed 10 August 2020 via mobile

A very different stay due to COVID-19. Room was nice but not as grand as expected when booking and for price paid. Staff very friendly and did try to make our stay as special as possible, considering the current circumstances. Room a bit shabby but...bath nice and room cleanMore

Date of visit: August 2020
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Reviewed 7 February 2020 via mobile

Was there tonight for my sons 21st birthday meal ! There was 13 rowdy young lads and 3 older type ! The staff service , food , and attention was spot on thank you

Date of visit: February 2020
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Reviewed 3 February 2020

Just returned from a great weekend at this hotel. The room was a bit 'tired' around the edges but in general it was good value for money given it was a huge room with a massive four poster bed, which was super comfy. Staff were...all very pleasant and attentive. The highlight was the standard of food in the restaurant which was excellent. We dined in both nights (after enjoying a great dinner on the 1st night) and were very impressed. Couldn't fault the service or the quality of the food which is probably why the restaurant was so busy. Would recommend if your looking for a quiet, relaxing break.More

Date of visit: January 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2020

Well worth a visit, even if not staying in the hotel. Little touches like serving freshly made sharp coleslaw with smoked duck breast, and petit pois a la francaise (with lettuce) make a difference.

Date of visit: January 2020
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Reviewed 7 January 2020 via mobile

Had a great Christmas meal at the Mansefield. The food was hot, all served together and nice choice of menu for Christmas. Shame there were no brussel sprouts for the Turkey dinner though.

Date of visit: December 2019
Helpful?1  
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Reviewed 4 January 2020 via mobile

Very grand looking building but needs a lot of work. Basics like filthy carpets in rooms really let it down. We had large rooms with comfortable beds but rooms didn’t feel clean. New carpets or industrially cleaned would be a quick win. Decor generally is...poor. Impressive public spaces (except the tiny bar) let down by lacklustre reception experience and probably the poorest hotel breakfast we have ever had. Bacon and egg was just that - one small rasher and one egg. Tea & coffee self serve from flasks. The breakfast waiter was very helpful & pleasant which was a positive and he brought us a pot of tea when the flask ran dry. I would not go back here until I’d heard there had been significant investment in the property and people. Hopefully one for the future.More

Date of visit: January 2020
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Reception M, Guest Relations Manager at The Haugh Restaurant, responded to this reviewResponded 7 January 2020

Dear guest, Many thanks for your time leaving us feedback after your stay at the Mansion House. Sorry to hear that some of your experience wasn't up to expectations, housekeeping are hard working and do their best as possible, however we understand that it does...More

Reviewed 11 November 2019

I booked this hotel for two nights as we needed to travel to Elgin at short notice. After reading the reviews I was pretty nervous, but on arrival was pleasantly surprised. We arrived late in the evening (after 11pm) but were welcomed and shown to...our rooms by a friendly member of staff. Our room (a standard double in the main building) was nice, quiet and comfortable with a great shower and comfy bed. It was a bit on the cold side but to be fair the temperature outside was -1. The public parts of the hotel are nice and seemed fairly well maintained. Breakfast on the first morning wasn't that great (cooked stuff was not that good and the milk was off, albeit quickly replaced!), but was much better on the second. All the members of staff that we met were friendly and helpful. There was plenty of parking, the hotel's just a few minutes drive from the centre of Elgin and a couple of minutes walk from a Tesco which was really convenient for us. The hotel is a little old fashioned in parts but for the price we were pleased with our stay and had no complaints.More

Date of visit: November 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2019 via mobile

We were three couples who stayed one night at this hotel. We had dinner and breakfast in the restaurant- food and service were very good. The hotel was clean. Our bed was very lumpy though. It was a charming hotel and we would stay there...again.More

Date of visit: October 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2019 via mobile

We arrived poorly light driveway. Beautiful surroundings. On entry warm greating friendly service.were taken to room . No phone in room only 1 key card given .Having stayed in other hotels same star rating had these facilities and more. Day 1 nice good morning however...had to make own toast if required as although offer poached eggs on toast you make own toast. Told could not have earl grey tea as a breakfast choice as only lunchtime onwards. Limited breakfast choice poor quality of cooking. Night meal not like pictures on site very poor quality stroganough was off mushrooms slimy foul tasting. Key card to room had to be swapped 5 times as system faulty . Last day breakfast different staff was shouted at and told where to sit like we were a dog or animal. Potato scones were rock hard pouches eggs solid when complained growled at . Whilst having breakfast watched as another couple were shouted at for sitting at a table they had been at day before and then they were moved like wild animals. Staff dropped cutlery and sworn when this happened. We quickly packed and left nobody said goodbye was refused receipt as I had pre paid. Really was as if jeckle and Hyde had taken over. Sad as start had been nice . End a nightmare. Really should have had somebody there to say goodbye as they had said hello at start. Pictures of food totally different to what was served. Have heard that previous owners went bankrupt and new people trying to salvage damaged repertation pitty they failed in this occasion.More

Date of visit: October 2019
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Reviewed 1 October 2019

I was staying in Elgin as I was on a course in the local area. The interior and exterior of this building is magnificent and full of character. It is great that it has kept it's original charm while still being updated enough to allow...for a pleasant stay. Our bed was a huge sleigh bed and possibly the most comfortable I have ever slept in. The bathroom was great, really liked the powerful shower. All staff we encountered we friendly and helpful. We appreciated being able to relax in the lounge area with a glass of wine while perusing the menu. Then having our food order taken from here and being escorted to the restaurant just in time for our food. A great touch. The food was fantastic, as was the wine selection. When we return to this area, this will be my first choice of hotel.More

Date of visit: September 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2019

excellent service ,lovely meal , and pleasant atmosphere .ample car parking lovely surroundings within easy reach of Elgin City centre , look forward to eating there again in the near future .

Date of visit: August 2019
Helpful?
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Questions & Answers
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marabpt
10 August 2017|
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Response from MEWGMC | Reviewed this property |
no
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marabpt
10 August 2017|
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Response from mstyson | Property representative |
Dear Sir/madam, Yes I can confirm that we cater for dietary requirements. If you can advise us on check in of your requirements. Kind regards Mandy Tyson Mansion House Hotel
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THE HAUGH RESTAURANT, Elgin - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about The Haugh Restaurant

The Haugh Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4