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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe
Meals
Brunch, Breakfast
FEATURES
Takeout, Seating, Highchairs Available, Wheelchair Accessible, Free Wifi
Reviews (78)
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Reviewed 11 August 2023

The staff exhibited exceptional proficiency in their roles when I visited during a bustling period. They managed orders promptly and with remarkable efficiency, leaving a lasting impression. If you're familiar with Costa, you're likely acquainted with their consistent coffee and snack offerings. Despite being a...newcomer to this particular Costa location, I encountered an unusual ambiance that significantly influenced my experience. Atmosphere holds paramount importance to me, and unfortunately, this venue's relatively spacious seating area seemed limited in occupancy. The overall vibe resembled that of a place in its final stages, evoking a sense of closure.More

Date of visit: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2023

The short haired older lady barely talks and without any manners or customer care and the tattooed man who was very stroppy when talking to other customers present. They came across as rude and not actually wanting our trade.

Date of visit: March 2023
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Reviewed 2 February 2023 via mobile

Gave the place one more chance due to previous bad experiences but certainly wont be back. Every time we go there are always dirty tables that either need cleared or wiped, always a section of the floor closed off because the floor is ‘wet’ Rude...staff, especially the older lady who needs severe training in customer service and proper manners, a please & thank you with a little smile goes a long way, especially in the hospitality industry!! So many other better local businesses up the high street for a non over priced cup of coffee where the service and atmosphere would be so much more welcoming.More

Date of visit: February 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2023 via mobile

Came here whilst in town for a birthday. The coffees themselves were good, and the barista (Matthew?) making them was really nice. But the person who served us taking our order (James I believe) was really rude and completely put us off having a nice...day out. Not impressed.More

Date of visit: January 2023
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Reviewed 18 December 2022 via mobile

I did wonder why the cafe was so empty during a busy Christmas shopping day and quickly forums out why. The two young people serving were very pleasant and professional, but the other woman was so rude! I accidentally returned the paper towels when I...handed back my tray, and I had to go ask for more. She FLUNG them at me without looking at me! Geezo - maybe I made her mad by asking her to do some customer service or something :) Our toasties were undercooked with the bread on one side raw. We still ate them because we were starving! But…the whole cafe had a feel of going through the motions like a 1970’s cheap canteen style place. Wish I’d gone to Starbucks because at least you know you’re going to get good service.More

Date of visit: December 2022
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Reviewed 17 December 2022

The guy that was making the drinks was quite rude with us after he realised that he made a mistake by putting the drinks in a take away cup when we paid for staying in.He replied "Seriously?"when I asked him to put them in proper...cups .Seeing the place quite empty on a Saturday morning now I understand why.The feeling of a busy coffee place and a loved place is missing.I used to work on a different chain in Bath but this is not the right way of serving a customer for sure.Change your job or improve.More

Date of visit: December 2022
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Reviewed 13 September 2022 via mobile

Centrally located Cafe on Elgin High Street with outdoor seating as well. All the usual snacks, cakes and hot drinks. Service was reasonably quick and friendly

Date of visit: August 2022
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Reviewed 18 May 2022

The coffee is always great and the staff are always very polite, I have been here a couple of times.

Date of visit: May 2022
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Reviewed 10 January 2020

Go here frequently and although it's usually pretty slow, the staff like to chat amongst themselves however long the queue, I enjoy the coffee and the location Yesterday I waited longer than usual as the lady serving chatted at some length with the lady she...was attending to, at some length. When it was finally my turn I was met with "Okay in a takeaway cup?" for my sitting-in request. Turns out the dishwasher was broken and although one assumes they have hot water, fairy liquid and a pair of marigolds, they were unable to serve coffee in a real cup? I should have declined, I saw another punter do so, challenging their claim that they could not use crockery for "hygiene reasons". Perhaps "laziness reasons" would have been more accurate. Perhaps a sign on the door would have prevented me writing this but then perhaps it would have lost them too many customers. There are three Costa outlets in Elgin now, all poorly managed with slow staff. Perhaps they do not pay enough to attract staff, perhaps they need more staff. This one, poor as it is the best of a bad bunch but I'm done with Costa in Elgin. PS Has anyone else noticed that Costa toasties are.............well not really toasted anymore but half done? Should have gone to Batchen Street Café where as well as excellent coffee, the soup and sandwiches are superb PS Has anyoneMore

Date of visit: January 2020
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Reviewed 2 January 2020 via mobile

This was a brief visit by my wife and I - no longer than 20 minutes. The 'Coffee' was great, the facilities were clean and the staff were friendly. Due to the date there was plenty of seating available which was an added bonus. Nicely...situated along the busier side of the High Street.More

Date of visit: January 2020
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Reviewed 28 October 2019

Nothing wrong with the coffee, the cakes or the staff - BUT - the whole place has an air of neglect, toilets are out of order, light bulbs are flashing all over the place, cardboard on the floor soaking up the leaks, lampshades askew, torrent...of water over the front entrance - and these are not observed on just one visit. Either the company is not investing or something is far wrong at a local level.More

Date of visit: October 2019
Helpful?2  
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Reviewed 2 August 2019

Costa coffee good as always.i love banana loaf good atmosphere nice views nice place for chilling...

Date of visit: August 2019
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Reviewed 2 August 2019

Although it was well presented, the coffee was mediocre and the pastries stale and hard. Very disappointing especially after a long trip.

Date of visit: July 2019
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Reviewed 23 June 2019 via mobile

Ordered 3 Cappuccini take away this Morning. Ordered from Sean - he was great then Went outside for a cigarette , came in just as the young female barista had finished (I was watching her progress so as not to keep her waiting), she asked...me if I wanted chocolate sprinkled on top- I said yes please and in absolute disgust she rolls her eyes and TUTs at me!!!! Like it was the greatest inconvenience!? In front of other people!! Why did u ask then? U work with the public. Get a grip. Will never go back to costa as Starbucks is just across the road. Say goodbye to my regular business all because of one Barista.More

Date of visit: June 2019
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Reviewed 25 April 2019 via mobile

Had a coffee here while visiting Elgin. We both had Colombian blend flat white coffee’s which were good served nice and hot. The cafe is very spacious with the tables spread out nicely. Toilets are kept in a clean condition.

Date of visit: April 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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FarAway35436360964
11 November 2018|
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Response from Treedesign | Reviewed this property |
There is Wi-Fi though it’s not great if your with EE or BT your better off with hotspots in Elgin.
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COSTA COFFEE, Elgin - 66-68 High St - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Costa Coffee

Yes, Costa Coffee offers takeaway services.

Costa Coffee is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4