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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
£5 - £50
CUISINES
Pizza, Fast food
FEATURES
Delivery, Takeout
Reviews (42)
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42 results
Traveller rating
13
2
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4
22
Traveller type
Time of year
LanguageEnglish
Traveller rating
13
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1
4
22
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Reviewed 21 August 2023

Rotten. Worst kebab I've ever had. Drove 7 hours to the local caravan park and decided we would get a takeaway instead of making food. The kebab was horrible, it was like rubber wouldnt like to imagine what species of animal it came from, chilli...sauce was sweet and garlic didn't have any taste. Large donner cost 10.50 and it was the smallest kebab I've ever seen. Should have just went to domino's next door.More

Date of visit: August 2023
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Reviewed 1 May 2023

Avoid at all costs. Phoned large order in, one person took order passed to another person to give the delivery address and never showed up. No answer on phone when trying to see what was happening. Go elsewhere folks and save yourself the inconvenience. I...should of checked reviews before ordering, no idea how they still operating like this.More

Date of visit: April 2023
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Reviewed 13 November 2022 via mobile

I have been using pinos for 10 plus years when they were the Napoli, now the prices are crazy expensive. Fewer regular customers must mean less profit. Most things have 3 pound added to them, the quality in Elgin is shocking compared to Lossie. Sorry...guy but other takeaways prices have not increased that much. Local customers are going else where.More

Date of visit: November 2022
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Reviewed 27 August 2022 via mobile

This place is not what it was. Portion sizes are almost halved, lacking on the sauce and undercooked at best. After waiting months of not ordering due to failing the last time I ordered I went back to order give them a second chance. The...food came, tiny potions almost child size even with the £1 price rise on EVERYTHING, the order was wrong and they forgot the sauce. After calling and them sending out re-delivery of our actual order the chips weren’t even COOKED!!! Like half frozen half raw potato chomp But dripping in sauce, leaking out the bag 🙄.I will be 100% removing the app! And telling everyone I know of our experience to stay clear. I Would advise against ordering unless u want to be ill! 🤮More

Date of visit: August 2022
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Reviewed 3 August 2022

I got a large chips cheese and Donna meat. The container was in was a small so I can't imagine what a small is.and the chips where the worst under chips and couldn't eat them and chilli sauce was rotten too. So I paid 10.00...for a wee bit of Donna meat. And my work colleagues food was same standard and was also wasted.More

Date of visit: August 2022
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Reviewed 8 April 2022

Ordered from here multiple times but the last 3 times i’ve ordered from here my food has been over 1.5 hours late!!! Ordered last night at 5:10pm got here at 7:50pm, when the food came it was freezing cold. I phoned up to complain about...how long it was taken and got asked if i wanted a couple of cans sent up to me!!! Such a shame because i used to really like it. Will not be backMore

Date of visit: April 2022
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Reviewed 26 February 2022 via mobile

Ordered from here twice now, each time wrong order, ordered 2 kebabs 1 with salad and 1 without and got given 2 bags of chips and a kebab without salad, ordered it at 1:45am and the delivery came at 3:10, phoned too complain about wrong...order and got told there was no manager in the building too fix or too help about wrong order and was told too phone back the next day at 4pm they still took my money and I was left hungry, will definitely not be ordering again, I recommend ordering else where as they clearly leave staff that are not trained/authorised too deal with such situations, it sometimes happens but iys happened too us twice now and we've only ordered from there twice, get it sorted, I will be making sure I get a full refund as this Is unacceptableMore

Date of visit: February 2022
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Reviewed 5 February 2022 via mobile

Cancelled my order after I waited nearly an hour and a half. If literally anywhere else is open for delivery, go there instead and avoid having your time wasted. Shocking service.

Date of visit: February 2022
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Reviewed 28 December 2021 via mobile

This place should not be able to serve food to the public or so dirty and disgusting and the staff are rude arrogant and have no idea whatsoever of how to deal with food or customers. I am shocked that the people of Elgin think...that this is a place they want to give their hard earned money and this is what they deserve. The pizza is so bad I don’t know how anyone would go back and as for the Bursar, most homeless dogs won’t eat that. The staff have no idea how to deal with customers are their complaints which are endless from what I saw. I honestly don’t I’d eternal why people would go back tp a place like this. Disgusting place. Disgusting people.More

Date of visit: December 2021
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Reviewed 13 August 2021

Normally spot on But food ordered wasnt food arrived Vegetarian? Means no Cheese or Mayonnaise or dairy products No drinks arrived with order And they only wanted to argue when we phoned politely to explain Still the drinks never arrived and no refund

Date of visit: August 2021
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Reviewed 8 July 2021 via mobile

We came in we can only have halal meat so the friendly staff helped us pick a halal option. It wasn't overpriced and the place was extremely clean and hygenic. The order didn't take too long and when it came it was boxed properly. The...food was amazing and not greasy or dry. It was a great pizza would go again and I recommend the Van Gigh pizza which is the one we orderedMore

Date of visit: July 2021
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Reviewed 26 June 2021 via mobile

Excellent pizza, full of flavour and really enjoyed. Delivery 30 mins over, hence 4 out out of 5 stars, however worth the wait x

Date of visit: May 2021
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Reviewed 7 May 2021 via mobile

Usually excellent - tonight, pizza was dry, cold and burnt. Missing pineapple and kebab poor quality. Ended up throwing half away. Have you changed management!!!

Date of visit: May 2021
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Reviewed 6 February 2021

Food was disgusting, dry, burnt and not even what we ordered, manager aggressive and threatening AVOID!!!

Date of visit: February 2021
Helpful?1  
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Reviewed 24 December 2020

Terrible, the pizza was dry no toppings total waist of money. Had 2 tiny bits of chicken on my bollywood pizza ordered garlic mayo and was missing. Hardy any cheese on the pizza, literally what is the point in advertising as a pizza place? You...serve cardboard....More

Date of visit: December 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PINO PIZZA ELGIN - Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor