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Hook and Ladder

Unit 2, Westgate Retail Park | Tramore road, Waterford 000, Ireland
+353 51 850 765
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Overview
  • Excellent50%
  • Very good27%
  • Average13%
  • Poor4%
  • Terrible6%
Travellers talk about
“cakes” (15 reviews)
“baked potato” (2 reviews)
“wraps” (5 reviews)
Open Now
08:00 - 17:30All hours
CUISINES
Irish, Cafe, Gluten Free Options
PRICE
££ - £££
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Unit 2, Westgate Retail Park | Tramore road, Waterford 000, Ireland
Write a Review
Reviews (121)
Traveller rating
Traveller type
Time of year
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1 - 10 of 121 reviews

Reviewed 1 week ago

Have to say im very disappointed with the new mini lunch menu , no deluxe , no chicken caesar wrap , no lasagna all favorites of mine. I got a BLT which was fine but again no crisps on the plate which they they used...More

2  Thank Robert W
Reviewed 1 week ago via mobile

Popped in for breakfast. Had a lovely granola dish, Much bigger than I anticipated and the sausages we had were scrummy also. Busy spot but nice friendly service.

5  Thank WarnBren
Reviewed 1 week ago via mobile

I arrived to hook and ladder, where I seated very kindly by one of the staff members ! I order the toasted sandwich which you could tell was only comprised of the freshest ingredients you could find. Throughout my stay the staff took care of...More

2  Thank cianoboyo1
Andrew M, Manager at Hook and Ladder, responded to this reviewResponded 1 week ago

thank you. we are thrilled that you enjoyed your visit.we all enjoy working here and are delighted with how customers have responded to our new service and menu i look forward to seeing you again thanks jordan

Reviewed 1 week ago via mobile

Have visited twice since the new table service system and they have improved greatly. Staff are all very friendly and the food was quick and delicious. Some things are a little bit pricey but am definitely going to be back.

1  Thank Roisin D
Andrew M, Manager at Hook and Ladder, responded to this reviewResponded 1 week ago

roisin thank you.we are delighted with the feedback and every day we are enjoying it more and more thanks jordan

Reviewed 2 weeks ago

The new table service is very slow. The old way was a lot more efficient and better. My cutlery was dirty and the staff left water with no glasses. The drinks came after the meal was finished. The staff seated people at the same table....More

1  Thank matthewhogan15
Andrew M, Manager at Hook and Ladder, responded to this reviewResponded 1 week ago

matthew the change over to table service is now fully complete and the overall response from customers has been huge.it now offers a much better experience and this is what we wanted to achieve so please do try us again at some stage thanks jordan

Reviewed 3 weeks ago

This is a great and quirky place. They run cookery lessons here and the place is really busy and full of atmosphere. I had breakfast here after an early meeting in Waterford city and I was really delighted. They had my favourite, scrambled egg and...More

4  Thank PatMurff
Andrew M, Manager at Hook and Ladder, responded to this reviewResponded 1 week ago

pat what can i say only thank you and we will keep up the good work thanks jordan

Reviewed 4 weeks ago

please train your staff better if you don't have what the customer orders don't arrive leave a substitute on the table and walk away without saying anything. first come to the table ,explain offer a substitute, dont just arrive leave a substitube on the table...More

1  Thank eibhlin22017
Andrew M, Manager at Hook and Ladder, responded to this reviewResponded 1 week ago

eibhlin, i am sorry that this happened and we have addressed this matter internally and i do hope you will try us again thanks jordan

Reviewed 4 weeks ago

We've recently discovered this unlikely looking restaurant and it has become a firm favourite. Today we had scrambled egg with smoked salmon and the veggie breakfast (rosemary potatoes, spinach, mushroom, fried egg and toast - absolutely fresh and yummy). Service is always friendly and efficient...More

4  Thank johngill
Andrew M, Manager at Hook and Ladder, responded to this reviewResponded 1 week ago

john thank you very much.delighted you are enjoying our new menu and service thanks jordan

Reviewed 4 weeks ago via mobile

Whenever I am in Waterford I always go to Hook & Ladder for my coffee and fabulous cakes. They also do fab sandwiches from Cajun chicken, to BLT's etc. Staff are very friendly and helpful at all times. Would highly recommend this restaurant.

3  Thank 415Ivana
Reviewed 4 weeks ago

I loved the food, the atmosphere and the decor. The food was great, couldn't be beaten and the price was decent. It was slightly let down by the waiter, who couldn't seem to quite understand part of the order (I would like to have no...More

2  Thank LeahDonnelly
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Questions & AnswersAsk a question
Suzanne R
Have you any gluten free
15 January 2017|
Answer
Response from Lynne C | Reviewed this property |
I was only back today and didn't see any sign indicating gluten-free, but that they will try to cater for special diets. You might phone them to be sure
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10
Meals
Breakfast, Lunch, Brunch
Restaurant features
Takeout, Seating, Highchairs Available, Wheelchair Accessible, Accepts Visa, Waitstaff
Good for
Child-friendly
Open Hours
Sunday
09:00 - 17:00
Monday
08:00 - 17:30
Tuesday
08:00 - 17:30
Wednesday
08:00 - 17:30
Thursday
08:00 - 17:30
Friday
08:00 - 17:30
Saturday
08:00 - 17:30
Location and Contact Information
  • Address: Unit 2, Westgate Retail Park | Tramore road, Waterford 000, Ireland
  • Location: Europe  >  Ireland  >  Province of Munster  >  County Waterford  >  Waterford
  • Phone Number: +353 51 850 765
  • E-mail
Description
The idea behind cafehome is to showcase a number of various store concepts under the one brand, with each individual concept retaining its own individual ethos and style.The first of these concepts is Hook & Ladder, where we’ve created a unique atmosphere with expertly trained staff, showcasing a broad range of Irish artisan foods, plus a range of furniture and accessories. One truly unique aspect to Hook & Ladder is that all the café fittings – from the cutlery & crockery, to the seats you sit on – are available for purchase.
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