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The Ugly Duckling

££ - £££, British,
Long Lane, Telford TF6 6HA, England
+44 1952 257979
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Overview
  • Excellent61%
  • Very good22%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“duckling” (5 reviews)
“steak” (43 reviews)
Closed Now
Hours
CUISINES
Bar, British, Grill, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
££ - £££
RATINGS
Food
Service
Value
LOCATION
Long Lane, Telford TF6 6HA, England
All Details
Write a ReviewReviews (447)
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1 - 10 of 446 reviews

Reviewed yesterday

We have visited this pub as it looked really nice, well we were not disappointed! really well decorated and food was lovely. The only downsize was that they ran out of certain things and the music was a little bit to loud but it was...More

Date of visit: December 2018
Thank kate87c
Reviewed yesterday via mobile

We ordered Burgers with a change to the cheese topping. Fabulous! One of the nicest we’ve had in a while. Good portion size. Service was polite and responsive. Our first visit but would consider returning in future.

Date of visit: January 2019
Thank susansK9383BE
Reviewed 5 days ago via mobile

Had a meal at the Ugly Duckling at Long Lane and it was excellent. Lovely surrounds and good quality food Looking forward to a return visit

Date of visit: January 2019
Thank Edge1959
Reviewed 1 week ago

Our annual Xmas meal was lovely. The turkey meal was very tastie This restaurant is comfortable ,friendly food was fab. Do not mistake this restaurant large plate and pile high amounts. You won't get it . Quality is the word here Service was 1st class.More

Date of visit: December 2018
Thank 320louiseAnne320
ChloeH-uglyduckling, Manager at The Ugly Duckling, responded to this reviewResponded 1 week ago

Thank you so much we are so pleased you had a great Christmas meal and you enjoyed our freshly made food! We are happy you enjoyed the surroundings and you were comfortable when dining with us. Thank you for your little comment "quality" so kind...More

Reviewed 1 week ago

I called with my partner for an evening meal, The meal was of a good standard but I would have to say our server Callum was exceptional and a real asset to any establishment. I probably encounter someone like Callum about twice a year and...More

Date of visit: January 2019
Thank Brian13avon
ChloeH-uglyduckling, Manager at The Ugly Duckling, responded to this reviewResponded 1 week ago

We appreciate your lovely, kind feedback. We are thoroughly pleased you enjoyed your evening meal with us on Saturday evening, it is always special when you receive the best service when you are out dining and we always ensure this happens. I will pass these...More

Reviewed 2 weeks ago

We held our office Christmas Party at the Ugly Duckling this year. Julie was absolutely fantastic in arranging and went out of her way to meet our requirements. Most of the team commented that it was the best Christmas Party we have had!More

Date of visit: December 2018
Thank sophie1000001
ChloeH-uglyduckling, Manager at The Ugly Duckling, responded to this reviewResponded 1 week ago

Thank you so much for your positive review on your works Christmas party, we all work hard to ensure all of our guests have the best time when they are dining with us! We really appreciate your kind comments and we are so happy you...More

Reviewed 4 weeks ago

went for xmas meal starter was tiny portion of salmon on large plate no salad or bread . 2 sall thin slices of turkey balanced on 2 small roast potatoes , one sprout and one small parsnip and a carrot I was only one ordered...More

Date of visit: December 2018
1  Thank john w
ChloeH-uglyduckling, Manager at The Ugly Duckling, responded to this reviewResponded 2 weeks ago

We apologise you did not enjoy your Christmas set menu with us, we would have made sure each dish had more veg than what you have stated in this review. The salmon starter is served as it comes freshly cured and served with dill crème...More

Reviewed 4 weeks ago via mobile

Came here on December 18th and the service was extremely slow. We do not expect McDonald's speed for an evening meal but we had to wait 35 minutes for the order to be taken. The excuse given was that they had a couple of large...More

Date of visit: December 2018
1  Thank Ade_the_Brit
ChloeH-uglyduckling, Manager at The Ugly Duckling, responded to this reviewResponded 3 weeks ago

We are truly sorry you was not impressed on your visit, I believe this was a busy evening with Christmas parties and other bookings not being on time, this will then always have a knock on affect, however 35 minutes is not acceptable and we...More

Reviewed 4 weeks ago via mobile

We came here last Saturday for an 80th birthday dinner. Once we arrived and sat down we had to go to the bar to ask someone to come over to take our drinks order as we had been sat for 10 mins waiting. We had...More

Date of visit: December 2018
2  Thank tom771115
ChloeH-uglyduckling, Manager at The Ugly Duckling, responded to this reviewResponded 3 weeks ago

Thank you for this review, however we do believe this wasn't the case. We had asked the table numerous of times if they would like drinks and the response was that you're fine thank you. We like to ensure that all of our guests have...More

Reviewed 4 weeks ago

Booked for a family Christmas outing, and it was fantastic. Great food , and very friendly Service. There was a really good natured buzz around the place, which made for a fantastic night.More

Date of visit: December 2018
Thank Nick C
ChloeH-uglyduckling, Manager at The Ugly Duckling, responded to this reviewResponded 4 weeks ago

We are so pleased you had a fantastic Christmas meal! nothing better than having the best food and service with family. This is our job to make sure you have the best time! We appreciate your kind feedback and we look forward to seeing you...More

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Ask a question
Questions & Answers
carol m
1 October 2018|
AnswerShow all 2 answers
Response from davidgP5966EZ | Reviewed this property |
Yes there is.
1
Vote
photolass
7 November 2017|
AnswerShow all 4 answers
Response from Kay_Bradley | Property representative |
Our Ala Carte Menu is available throughout December. Our new Winter Menu is now available to view on our website. Kind regards Kay
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Average prices
US$17 - US$34
Meals
Lunch, Dinner, Brunch, Drinks
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Groups, Business meetings, Child-friendly, Kids, Special Occasion Dining, Bar Scene, Local cuisine, Romantic
Open Hours
Sunday
12:00 - 21:00
Monday
12:00 - 23:00
Tuesday
12:00 - 23:00
Wednesday
12:00 - 23:00
Thursday
12:00 - 23:00
Friday
12:00 - 00:00
Saturday
12:00 - 00:00
Location and Contact Information
  • Address: Long Lane, Telford TF6 6HA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Shropshire  >  Telford
  • Phone Number: +44 1952 257979
  • E-mail
Description
The Ugly Duckling dates back to 1810 and is a fabulous combination of contemporary and Georgian design, combined with an orangery extension, expressing the best of old and new.
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