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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
£4 - £12
CUISINES
British, Italian, Pizza, European, Healthy
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (171)
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LanguageEnglish
Traveller rating
147
8
4
4
7
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Reviewed 2 weeks ago

Extremely awful experience. After waiting for almost 2h I saw my delivery driver going to pick up our pizza order and then go away without picking it up. After calling the restaurant I had several different answers, ranging from "we are busy" to "your pizza...will take 1h" and after insisting that I wanted to know how much time it would take they told me my pizza was ready, when it was definitely a lie otherwise the delivery driver wouldn't go away without the order. After I received the order 2 and half hours after the pizza arrived cold, partial raw and completely smashed... Not ordering again in this restaurantMore

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2023 via mobile

I received a £100 Birtellis voucher for Christmas which I ordered some pizzas with. That was a few weeks ago. I have had no response or reply from this company, even though I have emailed several times to ask if they got my order. I...now draw the conclusion they have either gone out of business, or are selling vouchers that are of no value. Either way, no sign of the pizzas ordered, and still no reply from the company. First and last time I try to order anything from them. Terrible customer service! Rev Garry BrotherstonMore

Date of visit: March 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2022 via mobile

Stone baked yes but that’s about it, like a factory pizza, base was poor and tough. Spent most of the time chewing and chewing the crust and base, nothing really to my tastes. I know we all have different styles we like , and I’m...normally easy going but this was bad enough for me to review it poorly.More

Date of visit: October 2022
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2021

Ordered pizza for collection-paid for extra toppings at cost of £4.50 extra -disappointing that pizza did not have topping added -rang with feedback and was offered a loyalty stamp -won’t be going backMore

Date of visit: October 2021
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Birtellis, Owner at Birtelli's Leamington, responded to this reviewResponded 27 October 2021

Hello Frank, Firstly very sorry to hear of this experience. This is not the quality or customer service standard we have built our reputation on. We're firstly concerned that we would have missed £4.50 worth of additional ingredients from a pizza. Second concern is that...More

Reviewed 17 July 2021 via mobile

Throughout lockdown I’ve seen Birtelli’s delivering in my local neighbourhood often. I can’t believe I’ve only just given them a try today! Ordered this evening utilising one of their great deals, delivered super fast and food was perfect. Fresh tasty healthy ingredients and cooked to...perfection. Thank you!More

Date of visit: June 2021
Helpful?
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Reviewed 1 June 2021

Our first post lockdown get together with friends and pizza was suggested. We ordered direct with the shop and 6 pizzas, a salad and charcuterie was delivered at exactly the time we asked for. As we consider this to be 'grown up' pizza, even the...two youngsters in our company were munching their way through. Definitely the best pizza place in town and would highly recommend to anyone. Just got to recycle these bad boys now 😋More

Date of visit: May 2021
Helpful?
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Reviewed 29 May 2021 via mobile

I ordered through Uber eats whilst me and my wife where in the Bluebell birth suite at Warwick Hospital after the birth of our son. The first night excellent food was delivered so we ordered again the next night. They cancelled the order 5 mins...after accepting it but I was still charged £37 even though they cancelled and we received no food! I am having to raise a credit card charge back to get my money back! Good food if it arrives but terrible service and basically theft!!More

Date of visit: April 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Birtellis, Owner at Birtelli's Leamington, responded to this reviewResponded 27 October 2021

Hello sir, you've written on every public platform with the same message and received the same polite response. Sadly, the underlying issue, as previously explained, is that your transaction was not with us, but Ubereats; therefore your complaint, which you've directed at an independent family...More

Reviewed 11 May 2021

I can't recommend this pizza highly enough. Ordered here a few times now and have not had a bad experience, pizza was quick, quality ingredients and tastes amazing. Once you try it you'll be sold

Date of visit: April 2021
Helpful?
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Reviewed 27 April 2021

Finally after 5 years of trying different pizzas and being very disappointed, we found a real and tasty pizza. We will only order from there. Great taste, excellent ingredients and amazing dough, easy to order and on time delivery. What more do you need. If...you haven't try it yet, I advise you to do it as soon as possible.More

Date of visit: April 2021
Helpful?
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Reviewed 13 April 2021

We ordered the home pizza delivery kit for an Easter holiday treat for the kids. Chose the gluten free bases to cater for dietary requirements. Gorgeous crispy bases and lovely fresh toppings. Really impressed at the quality. The stand out for me was the customer...service. We were a late booking planned for a Tuesday lunchtime. Jim communicated over the weekend prior and organised an out of hours delivery on the Monday evening. Over and above and made the event we had planned feel all the more special. Thank you and would highly recommend.More

Date of visit: April 2021
Helpful?
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Reviewed 24 January 2021

We ordered for delivery, it arrived bang on time. One of the best pizzas we have had and very tasty salad as well!

Date of visit: January 2021
Helpful?
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Reviewed 17 January 2021 via mobile

If you haven’t ordered from these guys yet, do it now. Perfect portions. Perfect toppings. Absolutely love base selection for your pizzas. We won’t be ordering from anywhere else now. Brilliant veggie options, and cater perfectly to fussy eaters. Thank you!

Date of visit: January 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2021 via mobile

Ordered two pizza kits - one for our daughter and her friend students in Nottingham and one for the rest of our family - 4 adults. It was great fun making the pizzas and lovely knowing daughter marooned in student house was having fun with...her kit too. We ordered 6 different pizzas between us and they were all superb! They arrived safely packed in simple and effective packaging with all the ingredients for the pizza in an individual strong paper bag. The amount of ingredients were generous but not wasteful and the quality was high. The accompanying recipe book - detailing how to make the pizzas couldn’t be easier to follow... great pictures too. Lovely quality. A tremendously enjoyable task of making the pizzas only surpassed by eating them... delicious, beautiful base and all the fillings were very tasty. I particularly enjoyed the chargrilled chicken and the veggie ones - goats cheese and a mushroom one were apparently delicious too. A really memorable family evening. We will be ordering again!More

Date of visit: January 2021
Helpful?
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Reviewed 15 January 2021

Our good friend sent us Birtelli’s pizza kits after we had our baby - they were a godsend!! So quick and easy to make, but the best thing about it was that they were absolutely delicious!! My husband and I thoroughly enjoyed them. The ingredients...were pre-prepared so no chopping involved, super fresh and of very good quality. We would definitely order from Birtelli’s again and if ever in Leamington, would pick up a cheeky takeaway too!More

Date of visit: January 2021
Helpful?
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Reviewed 29 November 2020

I can never fault birtelli’s. They are the absolute no. 1 best pizzas. & best take always in Leamington/ warwick. In my opinion. I can never decide which topping to have as all are equally as good. The kale salad is delicious too and perfectly...compliments the pizzas. If I lived in Leamington id be a much more regular customer than I am. Well done and thank youMore

Date of visit: October 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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DaveCollins66
13 October 2018|
Answer
Response from Birtellis | Property representative |
Hi David, In short 'no'. The reason for this is three-fold: 1. We have not yet been able to create a gluten free dough that meets with our quality, taste and cost requirements; 2. To be truly gluten free (for celiacs) we... More
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BIRTELLI'S LEAMINGTON, Leamington Spa - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Birtelli's Leamington

Yes, Birtelli's Leamington offers takeaway services.

Yes, Birtelli's Leamington offers delivery services.

Birtelli's Leamington is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 4.5