The White Cross pub, nestled along the serene Lancaster canal, was once a treasured spot in the heart of the city. However, its undeniable charm has faded over time, making room for disappointment and higher prices. First and foremost, the canal side location remains the...White Cross' saving grace. The picturesque view of the boats calmly gliding by, complemented by the quaint outdoor seating area, still holds some allure. During the day, especially in fair weather, it can be a pleasant spot to relax and enjoy a drink. Regrettably, the pub has experienced a notable fall from grace in recent years. Its decline is most apparent when considering the quality of its beer selection. The once wide assortment of local and craft brews has been exchanged for a limited and unimaginative range, which is particularly disappointing for beer enthusiasts. Furthermore, the prices have skyrocketed without any corresponding improvement in quality, leading to an overall feeling of being overcharged. The interior decor, although attempting a rustic vibe, now feels tired and worn-out. The ambiance lacks the warmth it once had, and the pub has become more of a stopover for a quick drink rather than a cozy place to unwind. Staff members often seem overwhelmed and preoccupied, resulting in lacklustre service and a diminished sense of hospitality. In terms of food, the White Cross fails to live up to its former reputation. The menu offers a mediocre selection of dishes, and the quality and presentation have obviously suffered. Food arrives lukewarm or overcooked, leaving customers with a sense of dissatisfaction. It is disheartening to witness the decline of a once-beloved establishment like the White Cross. While its canal side location still manages to evoke a sense of tranquility, the pub's shortcomings are difficult to overlook. Instead of preserving its reputation as a top-tier destination, the White Cross has become an underwhelming choice with overpriced drinks and lacklustre service. Hopefully, steps will be taken to revitalize this once-great pub and restore it to its former gloryMore

Came in as a family and thoroughly enjoyed our evening. Food excellent, great selection of ales and beers and staff were professional, helpful and friendly. Definitely be back!

The dinner was perfect and or servers Harley & Alice were fab Definitely recommend Beef pink to perfection

We went for a meal on Saturday night-19th , it’s a lovely place, food was lovely I had t Thai curry and rice , the others had fish and chips , excellent choices I would highly recommend this place, the two young waitresses were lovely...and very helpful and friendly. Thank you for a lovely evening. See you soonMore

Lovely food, lovely service, and a lovely relaxed atmosphere. We thoroughly enjoyed our visit and will definitely be back soon!

Large roomy pub with excellent selection of beers. Staff were extremely pleasant and helpful. The chicken & chorizo pie was excellent. My wife had the fish & chips. The fish was a large piece and was very good. All in all an enjoyable evening

The food really wasn't very good, the staff are extremely rude. 1 member of staff was embarrassed by the other members of staff. The people behind the bar were more or less playing on their phones or talking to each other. Never again will I...visit this place!!More

Fabulous experience at The White Cross. We arrived earlier than expected but it was no problem at all. The menu is a decent size with several options. We were given just the right amount of time to make our decisions of what to eat. The...cod loin was outrageously good. The pie of the day was a popular choice. The service was efficient and very friendly. I would recommend The White Cross to anyone.More

Lovely setting and good selection of well kept beers but it was expensive. We sat outside on the canal and nursed our pints given they were over a fiver each - this is Lancaster, not New York! We then went to the Boars Head where...drinks were almost half the cost, albeit with a reduced range.More

Enjoyed the food as we normally do, but please don't close the coffee machine so early!! Wanted a second coffee at 9.40pm and coffee machine was closed for the night for cleaning

I dont normally write reviews as I am registered blind and find it difficult. This evening however, I have chosen to do this review whilst I at still sat here. I usually choose to sit outside when it's just my dog and I, but as...it has started raining I had to sit in. I ordered a drink and explained to the bar person that I'd like to eat and could he help me read the menu as I was blind. He went above and beyond for me. He found me a table, read the menu and made me feel so welcome and comfortable, I really can't thank him enough. Tonight I had the brisket burger which was delicious. Earlier in the week I had the Asian salad with tempura King prawns which was fantastic, but i wanted to try something else tonight. I have found All the staff so friendly, welcoming, helpful and very dog loving to. What a great team. ThankyouMore

Such a great experience. Bartenders were so friendly and great. The food was absolutely amazing. The atmosphere was very relaxed and everyone just seemed to be having a great time. We had planned a trip to Richmond to see some Ted Lasso spots and stumbled...upon this gem.More