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Ratings and reviews

#223 of 5,566 Restaurants in Berlin
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£6 - £15
CUISINES
American, German, Bar, Pub, Beer restaurants
Special Diets
Vegetarian Friendly
View all details
meals, features, about

Location and contact

Mitte (Borough)
0.2 miles from Alexanderplatz
Reviews (1,543)
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679 results
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343
209
58
21
48
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LanguageEnglish
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Traveller rating
343
209
58
21
48
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All reviews burger fries beer taps great atmosphere pint table
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Reviewed 19 January 2024 via mobile

Horrible experience . Waiter greeted us with arrogant attitude and told us , that we will not be served . Didnt even bother to explain it ,. Avoid this pisshole at any cost!

Date of visit: January 2024
Helpful?
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Reviewed 19 January 2024 via mobile

Worst place ever . Rude service and very stinky pub . Worst experience in Berlin . Abslute disaster and shame . Avoid , avoid , avoid!

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2023

Group of 4 of us tried to eat here on a Sunday and was told it was fully booked and couldn’t eat (the place was empty). We booked online for the following Tuesday were the website requested you to choose a table with the booking,...I chose a booth for the 4 of us so we could enjoy our meal and a chat as the beer tap is right in the centre of the table so blocks view of other people. We went on the day we booked and was given another table then requested, when we asked about this the (only friendly person that worked there) doorman/waiter said the pub chooses our table even tho we’ve booked a certain one - okay it’s a let down but no real problem! When ordering food (3 burgers and 1 nachos), no where on the menu states that the burgers come with fries, so we ordered 3 extra sides (2 chips and the mozzarella/onion rings finger food). When the food came, the burgers did indeed come with fries but the extra fries we ordered were stone cold. When the blonde haired waitress came over with the rest of the food, my friend told her the fries were cold and she laughed and said ‘cold’ and walked away! One of the burgers we ordered was ‘the mushroom burger’ which was drowning in the sauce so much that you couldn’t pick the burger up to eat & it just fell apart, normal cheeseburger we ordered was pink in the middle (menu stated they are cooked medium - picture attached) and the avocado burger we ordered had chilli’s on and not jalepenos! We spoke to the male waiter and he at first offered us shots because of the bad meal and we refused and asked to speak to a manager. After 5 minutes the manager came over and profusely refused to believe anything we said and was hugely defensive and laughed at us, talked over us and would not listen to a thing we said. He walked back over to the bar where I seen him taking shots and again we waited another 5 or so minutes for a resolution! In the end, we went to the bar to discuss it as to not do it in front of other customers and the blonde haired waitress told us we had to pay our bill of nearly €100 or she’d call the police on us and we only complained about the food because we didn’t get the table we requested online - completely untrue! Manager came back and was again defensive, wouldn’t stay and talk to us and in the end the only person who would listen was the Swedish waiter that first served us! All we wanted was for someone to listen and accept feedback - at no point did we say we wasn’t paying at all and I’ve never seen two people with such appalling customer service. Would not visit here again & really put a negative spin on our trip to Berlin. €100 for substandard food and awful customer service.More

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2023 via mobile

Great waiter who kindly explained the automated ordering system in English for us when we couldn’t speak much German! Really fun to try pouring our own beer and the food was tasty with generous portion sizes. The music and atmosphere were great, would recommend.

Date of visit: August 2023
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Reviewed 12 June 2023

Has been a staple every year since I have been coming to Berlin in 2016, I went so far as to recommending to groups of 16 colleagues who are in town every few months. Sadly the staff currently are rude and unhelpful. Complaining after waiting...for 6 draft beers for nearly 20 mins (it was not very busy) to be told “you don’t need to be here” is the height of unprofessional service. We will take our money and custom elsewhere from now on. No loss to us.More

Date of visit: June 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2023

Verden good burger with crunchy fries. Oh - and the byers were excellent!!! We had an excellent experience on a mandag evening.

Date of visit: May 2023
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Reviewed 7 May 2023 via mobile

Staff could of been more patient when explaining how the self ordering worked. Screen not very responsive, so novelty factor quickly wore off. Also, burgers decidedly average and way over seasoned, no where near the “best burger in town”!

Date of visit: May 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2023 via mobile

We went twice. The first night was fantastic, staff helpful nice surroundings , enjoyed beer system. The second night despite being virtually empty apart from a few people at the bar. We made the mistake of sitting down without waiting. So we then waited 15...minutes whilst the rude staff member ignored us. Eventually we left whilst still being ignored. I guess you can have a great experience or a bad one depending on whether you get the good of the bad staff member.More

Helpful?
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Reviewed 3 February 2023 via mobile

We walked in to lots of empty tables and no one greeting us. We waited, then sat down and poured a tiny bit of beer as there were glasses and taps at every table. Then a woman with dark hair came over and aggressively said...to us “can you read” multiple times gesturing at sign that wasn’t entirely clear at the door saying “please wait”. Found this very rude considering I am in fact blind in one eye so no, I didn’t see it. We apologised and asked if we can pay for the beer and then waited by the entrance to the restaurant while the brunette girl spoke to another man who then came over to speak to us. He told us that there were no tables… specially for us that evening which was outrageous considering the restaurant was fairly empty. We were polite, apologetic and willing to spend money so was just shocking at the energy we were met with being hostile, violent and downright disrespectful. I’ve never been spoken to so rudely in my life, I honestly don’t know how this restaurant is still open. Was an entirely shocking experience all round and hope the staff some day learn how to treat people with kindness and compassion. Honestly - was disgusted. Avoid at all costs,More

Date of visit: February 2023
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2023 via mobile

We visited The Pub for a drink at around 10pm on New Year's Eve, the music was fantastic, atmosphere was great and the drinks were excellent. I also loved the beer taps on the table with a pint counter on the screen comparing the tables...from other branches, well worth a visit!More

Date of visit: December 2022
Helpful?
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Reviewed 30 December 2022 via mobile

Very rude server told us to leave after mistakenly taking a seat inside,( instead of waiting to be seated) , could and should have handled the situation differently and as a result will never darken their door again. If you want basic politeness as part...of the service, avoid this place at all costs.More

Date of visit: December 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 June 2022 via mobile

Great burgers and staff. We went for burgers, and had the Hangover Burger with fries. It was fantastic though it was difficult to eat due to the height of the burger. We will definitely come back

Date of visit: June 2022
Helpful?
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Reviewed 3 December 2021 via mobile

Absolutely shocking. Booked a table a few nights ago for 11pm on the 2nd, turned up on time to be told they were closed. Asked how this is possible if we were able to make a booking only to be told they weren’t busy enough...to stay open. Told we were sent an email to tell us this but we didn’t receive anything. Find this terrible after going out our way to make our way there via public transport etc. Never experienced anything like it and I’m not one to leave a review or get upset easily, but this really angered me. Don’t waste your time coming here.More

Date of visit: December 2021
Helpful?
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Reviewed 4 November 2021

My friend and I were in Berlin for a few days and this place was recommended to us, unfortunately. The whole experience was awful and I wouldn’t recommend it to anybody! We don’t eat meat and they only had one vegetarian option which was a...hallumi burger, my burger came out and had a big curly hair in it. When I brought it to the waitresses attention there was no apology they just replaced the burger which took another 15/20 minutes to arrive! Meanwhile while there was pieces of the ceiling falling down on top of us into our drinks and food and when brought to their attention they just said they knew about it, disgraceful! When my replacement finally arrived I did not even receive the same amount of food that was originally given to me. We also ordered a dip and we’re over charged when brought to their attention she told us that it was overcharged but didn’t change the price on our bill! Not one apology was given the entire time we were there and the beer was awful and extremely foamy! When we asked for any assistance the staff were very dismissive and unhelpful!More

Date of visit: November 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2021 via mobile

Great burgers accompanied by Berliner pils - from your personal tap at your table. In a relaxed cellar like atmosphere right under the Berliner S-Bahn

Date of visit: June 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Whooshdywoo
19 July 2018|
AnswerShow all 3 answers
Response from traceyj716 | Reviewed this property |
Under the railway arches behind the brewery
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johna149
21 May 2018|
AnswerShow all 5 answers
Response from SLLand | Reviewed this property |
We just turned up! May be book if you are planning to come later thou. Only tables inside have pumps on the tables. Enjoy!
1
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happylaurastar
27 January 2018|
AnswerShow all 5 answers
Response from davereddevil | Reviewed this property |
You bet
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THE PUB, Berlin - Mitte (Borough) - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about The Pub

The Pub is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4.5