Firstly the service, or lack of it at this restaurant is appalling. The young lady who was the waitress just totally ignored you until she was ready to serve you. Secondly unless you spoke Spanish you had a great deal of trouble making yourself understood...once you did get served. I understand we are in their country but having been in Spain and Portgual for over 6 weeks found this rude and frustrating as we had not come across this before everyone had been very pleasant and helpful. Obviously they do not care as they do not have to worry about people coming back to dine there and the position of their restaurant means they will have lots of passing diners. Thirdly, the food was very unappetising. It was cold and lacked taste. Only positive I could give them was it was not overpriced. It was so disappointing as we were staying in Madrid for over a week and if our experience had been more positive we would have been back there, but no way after our treatment. I love a good Italian meal which we did not get at this restaurant. As they say don't judge a book by its cover, outside looks good but that is where it ends.More