We visited this restaurant during our school trip to Tuscany with a group of 17 and 18-year-old students. Unfortunately, our experience was very disappointing and I want to share our dissatisfaction so that other travelers are informed.
Firstly, several of us did not receive the...meals they had ordered. While this type of mistake can happen, it's important for an establishment to take measures to quickly correct the situation. In our case, this was not done satisfactorily.
However, the most serious issue concerns the unacceptable behavior of one of the servers towards two of our Asian classmates. When saying goodbye, this server mimicked slanted eyes with his hands, which is a racist insult and humiliation for our friends. This attitude is completely unacceptable and has deeply shocked us and our school.
We understand that this incident does not necessarily reflect the values of all restaurant employees, but we believe it is essential to denounce such behavior. We hope that the management will take steps to ensure that this does not happen again.
In summary, we cannot recommend this restaurant due to our unpleasant experience and the lack of respect displayed towards some of our classmates. We hope that actions will be taken to address these issues and ensure the kindness and professionalism expected of an establishment of this kind.More