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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
FEATURES
Takeout, Seating, Accepts Credit Cards
Reviews (451)
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All reviews ice cream gelato ginger honey fior di latte dark chocolate five weeks walled city cinnamon fig
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Reviewed 4 weeks ago

Probably the best gelato i had in Italy. Extremly Creamy and loved the cinnamon and almond. I also tries dark chocolate,Amazing.

Date of visit: May 2024
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Reviewed 18 September 2023

I think they were awarded the "Best Gelato in Italy" for 2023! During our recent trip to Italy we tried gelato in many places. This place was was our favorite. My favorite flavor - Stracciatella.

Date of visit: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 September 2023

We have tried ice cream in Pisa, Florence and Siena and this is the best hands down! We had to go back a 2nd time to try some other flavours. It’s cheaper than most other gelateria’s and really delicious!

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2023 via mobile

Super friendly and patient woman who had to wait for children and adults to decide what they wanted. I had almonds and cinnamon (Yum) and basil, mint, and lemon (double yum). Decent value.

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2023 via mobile

Delicious flavor: dark chocolate pistachio straticciela. You can seat and appreciate it slowly in a beatifull place!!!!!

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2023 via mobile

Soooo good! Gelato is creamy and full of flavor! Definitely recommend. Prices are fair (small $2.5 medium $3.5 big $4.2 and extra big $5.5)

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 May 2023 via mobile

Without exaggeration, the best gelato I've ever had. Tried four flavors: fig & walnut, ginger & honey, dark chocolate, almond & cinnamon. All were exceptional. Super creamy, wonderfully flavorful. The dark chocolate was insanely rich, and almond was like creamy cold marzipan. Wish I was...eating more right now!More

Date of visit: May 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2023 via mobile

Best Gelato so far on our trip, good portions, lots of flavours, some chairs in the front, nice staff.......................................

Date of visit: April 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2022

Popped in here for a real Gelato. Not disappointed at all! Many different flavours, so I tried a honey and ginger. It was delicious! A fave.

Date of visit: October 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2022 via mobile

Definitely the best in Siena! Worth the walk on the outskirts of the walled city with fantastic views nearby. The kind service, delicious flavours and good price is a must try when in Siena. We tried the rest of the top 5 gelato places (from...TripAdvisor) whilst in Siena (we do love gelato) and this is the creamiest and most flavoursome!More

Date of visit: October 2022
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Reviewed 28 July 2022

Was advised to visit here while on a wine tour. Wow. Stunning gelato and excellent service from the lady on the counter. She really warmed to us when I fired some rubbish Italian at her.

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
698dina, Proprietario at Gelateria Il Masgalano, responded to this reviewResponded 8 August 2022
Google Translation

Grazie mille!!E mi raccomando continui a parlare italiano 😉

Reviewed 23 July 2022 via mobile

The gelato is delicious! I had fior di latte and caffe’. Friendly staff and one of the best gelatos we’ve had in Italy. The sorbetto was fantastic as well.

Date of visit: July 2022
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Reviewed 16 July 2022 via mobile

We just ate the best ice cream on our life!! I have never tried an ice cream with so much pure and rich taste. No extras added. Enjoy!!

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
698dina, Proprietario at Gelateria Il Masgalano, responded to this reviewResponded 8 August 2022
Google Translation

Grazie mille per il suo feedback!

Reviewed 16 June 2022 via mobile

Cannot get over how rude the woman who works here is! I’m still in shock! The worst customer service I’ve experienced in 1 Month in Italy. I walked in with the full intention of getting three scoops. I asked if I could try a flavor...and the woman told me in a very rude voice that I could only try one. I haven’t even asked to try more than one! She was incredibly rude and dismissive of me from the start. I immediately decided I didn’t want to give my business to someone who spoke to a customer so rudely. I politely thanked her without making any complaints. As I turned to leave, she started complaining out loud about me and was basically shouting at me. I was completely shocked! The people in every other gelato shop in the city are warm and friendly - don’t go here!More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
698dina, Proprietario at Gelateria Il Masgalano, responded to this reviewResponded 16 June 2022
Google Translation

Lei è entrata chiedendo se poteva assaggiare i gusti noi gli abbiamo risposto si un gusto come da nostra politica.Lei...More

Reviewed 31 May 2022 via mobile

Wow. Now this is real artisanal gelato. No preservatives and no pumped in air. Great flavours including fig and walnut and the cookies and cream has Carmel in it. Really nice owners who serve you.

Date of visit: May 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sandrahac
24 August 2019|
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Response from 698dina | Property representative |
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GELATERIA IL MASGALANO, Siena - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Gelateria Il Masgalano

Yes, Gelateria Il Masgalano offers takeaway services.

Gelateria Il Masgalano is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5